Benzel-Busch Motor Car

Having never purchased a car before, Benzel Busch made it so seamless and comfortable for me. Michael Vinci and Joe Herman were both incredibly warm and knowledgable. Michael’s communication skills are excel so seamless and comfortable for me. Michael Vinci and Joe Herman were both incredibly warm and knowledgable. Michael’s communication skills are excellent, as he kept me updated during the entire process. He is honest, efficient, and committed to giving his customer the best possible experience. Fidel in service was also wonderful and ensured I had a loaner while my car was inspected and certified. Finally, Carlos in finance was patient, gave great advice, and answered all of my questions. The dealership itself is immaculate and is a very pleasant place to visit and conduct business. More

Very helpful, they knew what I wanted and needed in the car I was looking for. car I was looking for. More

As I will continue to say, without Michael Ehrlich's involvement this sale simply would have not happened, he's the BEST ! involvement this sale simply would have not happened, he's the BEST ! More

C300 2022 purchased 9/17/22. At the dealer 25 days! I left a review regarding my overall experience and Sossio Sole contacted me to discuss it. After our phone discussion he pers At the dealer 25 days! I left a review regarding my overall experience and Sossio Sole contacted me to discuss it. After our phone discussion he persuaded me to remove it with a promise to fix things. My vehicle was at the dealership almost 30 days and Mr. Sole said he would provide me with a gift card to “make things right”. I contacted Mercedes and spoke with a representative who said she would forward my concerns to Benzel Busch. When I returned to pick up my vehicle I asked to speak with Mr. Sole and he decided to address me in the waiting area. His voice was elevated and he said “what did complaining to Mercedes do for you? Are they compensating you?” I then told him I’m not some poor black girl from Brooklyn! I asked him why couldn’t he address me in an office and not within earshot of other customers? He apologized for not taking me aside, assured me he’d compensate me with a gift card. It was two days before Christmas so I said I accept your apology and we ended what seemed to be a toxic discussion amicably. He never sent me the gift card. I contacted my Service Advisor- Chris and asked for it twice. He did not acknowledge my query. At this point they lied to me. Mr. Sole made amends and hugged it out because customers were watching. I was the ONLY African American person in the waiting area. I took the high road because I was embarrassed and insulted. I walked away feeling slighted but I was happy to have my car in my possession. Mr. Sole doesn’t honor is word or value my business. When I said I’d never leave with MBUSA again he shrugged. I find his behavior appalling and offensive. I will not remove this review and every other subsequent review until this situation is made right. Thank you! More

Benz Busch is the place to go! I had a wonderful experience from start to finish. Mike was great in setting up our lease! I had a wonderful experience from start to finish. Mike was great in setting up our lease! More

Went for service for a simple oil change The Rep that helped us told us if we do just an oil change they wont reset the oil light for $ 259.00 , I would have to pay $ 355.00 for them to rest my oil light helped us told us if we do just an oil change they wont reset the oil light for $ 259.00 , I would have to pay $ 355.00 for them to rest my oil light. That is the most rediously thing i have ever heard im a service manager for a different brand for 21 years and thats not the way to treat a customer . If you change my oil its your responsibly to reset the light. Stay away from this place. The rep didnt even have the courtesy to go over prices with us that we asked for ( brakes and tries ). we had to figure it out when we got the paperwork, When we were leaving we had to wait about 10 mintues to pull out we had 6 cars blocking us. More

i went in for an oil change , The rep that helped us said if you do just an oil change they dont reset the oil light, i would have to do an oil service and pay $ 355.00 , So for something that takes you 1 mi if you do just an oil change they dont reset the oil light, i would have to do an oil service and pay $ 355.00 , So for something that takes you 1 minute i had to pay an extra $ 100.00, I've been a service manager for a different brand for 21 years. And i have never heard of such a thing. If you do a oil change in my car , You are responsible to set my oil light. The rep that helped us said the customer has to keep track. For such a high end car, This is terrible service, I will be calling headquarters, I feel like i was robbed. We asked for prices for brakes pads and tires, The rep didnt even have the courtesy to go over the prices with us just handed the receptionist our paperwork so we can figure it out. When we walked outside to get our car , I had to wait about 10 minutes to pull out because we were blocked by six cars. I'm seeking for a full refund for this bad experience . I will be going over all media if Someone doesnt contact me back.. More

Very good service and very professional, and they explain to me everything.and love the staff! to me everything.and love the staff! More

The service writer failed to tell me that there was a $100 coupon off my break job $100 coupon off my break job More

This is our second Mercedes from the dealership and will be back again when we need our third. Great customer service all around. be back again when we need our third. Great customer service all around. More