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Benzel-Busch Motor Car
Englewood, NJ
4,531 Reviews
Family owned and operated for over forty years, Benzel-Busch invites you to experience the ultimate luxury car buying experience. Our showroom is located in Englewood, New Jersey, five minutes from the George Washington Bridge. Our dedicated staff of nearly two hundred employees strives to suit each client's wish, expressed or implied. From the premier vehicle sales team to our comprehensive after-sales and technical staff, we deliver the finest automobile experience in the New York metro area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
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Showing 4,531 reviews
January 13, 2023
- No loaner car provided when car was kept for 1 week (they said indefinitely, but after 6 phone calls they finally gave me my car back) - It took them 4 days for them to run a diagnostic figure out wha (they said indefinitely, but after 6 phone calls they finally gave me my car back) - It took them 4 days for them to run a diagnostic figure out what the check engine light was for - On day 4 they said they can do the job that day, maybe the next day, but I didn't hear anything for 2 days. When I called on day 6, they said the part is coming from Germany so there's no ETA. I asked for my car back because I couldn't live without my car any longer. At that point they said the work is actually almost done and can finish the day after AM and deliver it to me. On day 7 no word, so I had to walk in in the afternoon to practically grab my car out of their hands. - The bill was 500$ more than what was communicated. - They send you a text message when you check in your car, saying that I can use this text to talk to the advisors. I never once got a reply back when I texted them multiple times. Overall very bad experience. Their internal communication is bad so whenever you speak to a different person the message is different (and mostly inaccurate). Severely limited loaner car availability. You never get a call back when they say they will call you back. Even though this is the closest dealer I would look for another one next time. More
by ESTRAVEN
Verified CustomerEmployees Worked With
January 12, 2023
Honest sales and finance staff. Very happy doing business here!! The place is clean and modern and the staff are very professional Very happy doing business here!! The place is clean and modern and the staff are very professional More
by ZBRELVI
January 12, 2023
all round A class company which sales department is the best in car dealer new york and new jersey best in car dealer new york and new jersey More
by JACKWOO1112
January 11, 2023
Quick and convenient drop off and pickup. Very pleased with the service and time spent at dealership with minimal disruption. Very pleased with the service and time spent at dealership with minimal disruption. More
by HSALONITIS
January 11, 2023
Found warranty items and fixed or replaced besides taking care of the reason for service care of the reason for service More
by SBBAST
Employees Worked With
January 10, 2023
Very comfortable waiting area, Window front service facility let me observe my vehicle being serviced while waiting. Excellent! facility let me observe my vehicle being serviced while waiting. Excellent! More
by OPENWIDE18
Employees Worked With
January 09, 2023
Frank Amando was very professional, and he explained to me clearly what I was paying for. me clearly what I was paying for. More
by Nabia1
Employees Worked With
January 09, 2023
Chris Iseman is the greatest service rep there. He’s quick, on point and speaks clear and concise. He’s quick, on point and speaks clear and concise. More
by paigepapageorgiou
Employees Worked With
January 06, 2023
dealing with Benzel Busch since 2008 I've always been satisfied with the service dept. This last situation was somewhat frustrating. Not enough communications about the problem and how long it would ta satisfied with the service dept. This last situation was somewhat frustrating. Not enough communications about the problem and how long it would take to fix it. I brought a 2023 eclass with 216 miles on it and it took was there for 6 days. I'm not a mechanic and so I should have been kept informed on what was happening. When the vehicle was delivered to me it was clean and I felt great to have it back. I want to especially thank Lino Cascardi my sales person for helping me and keeping me informed. More
by FREDFERRANTE
Employees Worked With
January 05, 2023
i had an excellent experience at Benzel Busch, professional from sales to service. Everything is explained professional from sales to service. Everything is explained More
by CRE
