Benzel-Busch Motor Car

The check in process took long with one person at the front desk at the time when I arrived and not the friendliest but cordial. I received a rental car with no windshield washer fluid. I enjoyed the t front desk at the time when I arrived and not the friendliest but cordial. I received a rental car with no windshield washer fluid. I enjoyed the text update and video update while my car was being serviced. The mechanic could have spoken louder on the video in order for me to hear what he was saying. Upon arriving back to the service dept. to drop off the rental, I saw my vehicle parked and seemed to be ready on the side of the entrance to the service dept. After checking into the front desk to retrieve my vehicle, the young lady stated my vehicle wasn't ready. I informed her where it was parked and confirmed my license plate with her and the hazard lights were on. Thinking she would go out to confirm what I saw, She stated it wasn't ready and asked for me to wait in the lounge area. Approximately 10 minutes later I was told my vehicle is now ready. I'm guessing being this was my first time bringing my vehicle in for service will definitely be my last at this location. Frank Armando was nice and quick processing my paperwork. More

The staff at Benzel-Busch is phenomenal. They gave me a loaner car while their technicians serviced my GLE450. I was able to go to the mall and get some much-needed shopping done. I am so ha They gave me a loaner car while their technicians serviced my GLE450. I was able to go to the mall and get some much-needed shopping done. I am so happy that Benzel-Busch makes completing my GLE's service super convenient. More

Jieun she is Amazing sale person I already bought 3 vehicles from her thank you Jieun vehicles from her thank you Jieun More

Benzel Buscsh is a very professional and prestigious dealership! The staff demonstrates the utmost respect for their customers and I highly recommend them to everyone I know dealership! The staff demonstrates the utmost respect for their customers and I highly recommend them to everyone I know More

David Nieves was very helpful - Great customer experience and expert advice was provided during the process experience and expert advice was provided during the process More

Mbusa sends out a recall letter and I made an appointment. In the letter it states that 3 open recalls where available for my vehicle, upon arrival I was told that my car did not qualify for the appointment. In the letter it states that 3 open recalls where available for my vehicle, upon arrival I was told that my car did not qualify for the recall and made me waste an entire day on driving to the dealer ship, towards the end when I was speaking to my advisor he told me that $350 was required to look at my sunroof which was the cause of my visit, I immediately stood up and told the advisor, have a good day good bye. More

Very professional group of people that made sure I got what I wanted to purchase what I wanted to purchase More

A very pleasant experience. I have returned as a previous customer. The service department does a great job. I have returned as a previous customer. The service department does a great job. More

The Service was fast while I waited Under 1 1/2 hours. attendant very courteous, kept me informed while waiting attendant very courteous, kept me informed while waiting More

Amazing service. Frank is extremely helpful In finding out what was wrong with my vehicle. We got everything sorted out. Thank you so much ! Frank is extremely helpful In finding out what was wrong with my vehicle. We got everything sorted out. Thank you so much ! More