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Benzel-Busch Motor Car
Englewood, NJ
4,530 Reviews
Family owned and operated for over forty years, Benzel-Busch invites you to experience the ultimate luxury car buying experience. Our showroom is located in Englewood, New Jersey, five minutes from the George Washington Bridge. Our dedicated staff of nearly two hundred employees strives to suit each client's wish, expressed or implied. From the premier vehicle sales team to our comprehensive after-sales and technical staff, we deliver the finest automobile experience in the New York metro area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
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Showing 4,530 reviews
March 29, 2023
The customer service was better before. The person who answer the phone to give the appointment is so rude and unprofessional. The person who answer the phone to give the appointment is so rude and unprofessional. More
by luladelacruz
Verified CustomerEmployees Worked With
March 29, 2023
Had a loaner car was great and convenient car took day and half to complete all and half to complete all More
by ROONSNJ
Employees Worked With
Other Employees :
The Woman as you pull in was very friendly and helpful the desk person could have been a bit more like her
March 29, 2023
Professional service! Mr.Jeff Chun , I will follow wherever he is , to finance my cars ! Mr.Jeff Chun , I will follow wherever he is , to finance my cars ! More
by juneahmibobbie
March 28, 2023
Asked for transmission diagnose, got check engine diagnosed instead. Ask to fix the issue on the diagnos , manager refused to do it cause “there is too many miles on the car “. Refused to give m diagnosed instead. Ask to fix the issue on the diagnos , manager refused to do it cause “there is too many miles on the car “. Refused to give me service, I felt uncomfortable and left. More
by AVIPERETZ
Employees Worked With
Other Employees :
Tom Shanley , Mona Elmiligi
March 27, 2023
Great experience. No complaints. Gave timely service with no hassles. Service advisor was professional, and answered all of my questions. No complaints. Gave timely service with no hassles. Service advisor was professional, and answered all of my questions. More
by tisha74max
Employees Worked With
John Powell
March 27, 2023
I believed they will doing good job . But some time is not . They need more experience to find some problem. But some time is not . They need more experience to find some problem. More
by ALBERTCWNJ
Employees Worked With
March 26, 2023
Our experience was that the staff servicing our car was professional, courteous and speedy. We expected to spend much more time turning our car in that it took. The follow-up to explain the recall was ef professional, courteous and speedy. We expected to spend much more time turning our car in that it took. The follow-up to explain the recall was efficient. Excellent Service!! More
by SUSANKHOURY
Employees Worked With
Other Employees :
Mona Elmiligi
March 26, 2023
Items were removed from the car. Did not seem to concern anyone. Called the dealership and requested a call back to discuss, so far, no response. This is not new to us as we have had Did not seem to concern anyone. Called the dealership and requested a call back to discuss, so far, no response. This is not new to us as we have had items removed from the car before when the car is in for service. This prompted a police report. After numerous recalls, the car was left without prior settings, no explanation to return them to the original state when dropped off, and even though the video states the car was completed and going to the wash station, the car was not washed More
by DeborahGem
Employees Worked With
