Benzel-Busch Motor Car

I'm glad to write a positive review for Jeff at Mercedes! He is an exceptional employee who goes above and beyond to provide excellent service to his customers. I recently had the pleasure of working with Je He is an exceptional employee who goes above and beyond to provide excellent service to his customers. I recently had the pleasure of working with Jeff when I was looking to purchase a new Mercedes, and I have to say, he made the experience a truly delightful one. More

My car was with the collision department for over one month. The service advisor told me it would be 10 - 15 business days. During this time, I did not receive one outgoing call from MB about the statu month. The service advisor told me it would be 10 - 15 business days. During this time, I did not receive one outgoing call from MB about the status of my car. I had to continually reach out an leave voicemails inquiring about the status of my car and even then, no one called me back. The only time I could speak with a person is if I asked the front desk to connect me to the collision department and someone happened to pick up. When I finally picked up my car, the service advisor had texted to me the amount which I owed but neglected to tell me about the credit card processing fee until I was at the dealership. The fee was over 200 dollars and had he notified me in advance, I would have brought a check or other form of payment. More

Great dealership. Service department does a great job. Very pleased to do business with them! Service department does a great job. Very pleased to do business with them! More

Mike was very responsive to me at all times and ensured I was a happy customer! was a happy customer! More

Service was good. My car was repaired on time and advisor kept me in the loop My car was repaired on time and advisor kept me in the loop More

The service center has an extremely efficient operation with well-trained and experienced professional staff Dave was an excellent help to decide on different options for the Service packages . My ca with well-trained and experienced professional staff Dave was an excellent help to decide on different options for the Service packages . My car was repaired on time and my advisor kept me in the loop through video providing all details and recommendations More

Not the usual 5 star service - had to wait for service person when I arrived. The service department sent me a video when the car was ready which was new and cool. When I arrived at MB I was informed ther person when I arrived. The service department sent me a video when the car was ready which was new and cool. When I arrived at MB I was informed there was a 3% service charge if I paid with a credit card - not cool! I was told my car would be right out - 15 minutes later I went back to the check in desk and said my car was still not brought around- it finally came and I noticed a few marks that I hadn’t noticed before- I’ve always been impressed with Benzel Busch service - not this time More

John Powell and Manuela (front desk) are always welcoming and I am kept aware of my car’s service. I honestly enjoy bringing my car in for service and waiting in the customer waiting area. Been coming for and I am kept aware of my car’s service. I honestly enjoy bringing my car in for service and waiting in the customer waiting area. Been coming for 7 years and the service is always professional. More

Great experience ! Very helpful , went above and beyond to help in every way and make the experience easy and pleasant. Very helpful , went above and beyond to help in every way and make the experience easy and pleasant. More

I guess I'm just not comfortable with the new text contact method. While the service manager John Powell was very nice when I dropped the car off, that was the last time I spoke to him, except I did contact method. While the service manager John Powell was very nice when I dropped the car off, that was the last time I spoke to him, except I did call him with a question. Everything else was a text message from the system. Maybe that's more efficient but very impersonal. More