Benzel-Busch Motor Car

Jieun Chun is a kind person. She is honest and upfront about the whole process. She is honest and upfront about the whole process. More

Jieun was excellent. She advocates for you. We worked with her at a different Mercedes dealership and followed her to Benzel Busch. I'd give her more than 5 stars! She advocates for you. We worked with her at a different Mercedes dealership and followed her to Benzel Busch. I'd give her more than 5 stars! More

The best salesperson I’ve ever dealt with. She’s amazing. She is best . I have a brand new car She’s amazing. She is best . I have a brand new car More

Jieun Chun is the best salesperson. I was with her almost 10years now. I got a new vehicle again. Thank you jieun I was with her almost 10years now. I got a new vehicle again. Thank you jieun More

I have been coming to BB dealership for 30 years. I am very happy with the quality of service they provide. I am very happy with the quality of service they provide. More

I usually give high marks to the service department but my April 11th visit was not good. I arrived at 11:15am and gave keys to concierge. I was told it would take over two hours to repair the tire proble my April 11th visit was not good. I arrived at 11:15am and gave keys to concierge. I was told it would take over two hours to repair the tire problem the car had. So I was talking with my sales rep for a time as my lease is up soon. I was finished with sales visit at 1:30 and went to the service concierge who said that car was getting cleaned and would be up soon, wait outside. I waited until 2:15 to express my disatisfaction with how long it too to clean and bring my car up. And at that time I noticed I received a text at 12:48 saying my car was ready - no one told me to look for a text, I was told "we will let you know when car is ready". I expected someone to find me or speak to my sales rep to communicate my car was ready. Evidently around 12:30 the service dept tried to contact my rep who was with me outside of shop looking at cars I might be interested in. NO ONE ACTUALLY SPOKE WITH ME OR MY REP SAYING CAR WAS READY. So I waited and waited and waited AT 2:30 The concierge handed me my keys and I asked what happened and he said "...they parked it" I wasted over 1-1/2 hours waiting to see my car which was ready an hour after I got there. This is not service communication and pissed me off. Like I said I thought (past tense) service dept was top notch...but they cannot waste my time and expect good (or average) reviews. I am very disappointed More

I recently had my vehicle serviced at Benzel-Busch. Upon entering the service center I viewed a sign stating that if a credit card was used for payment Benzel-Busch would add 3% onto the bill total to Upon entering the service center I viewed a sign stating that if a credit card was used for payment Benzel-Busch would add 3% onto the bill total to cover the credit card processing fee. My service B on my Mercedes was just under $1000. Thats an extra 30 dollars for being a loyal customer and utilizing Benzel-Busch. I think management should take note that passing on this fee makes the customer feel like they are paying for the cost of doing business. The credit card processing fee has always existed. Why put this burden on the customer? Especially in todays current economic environment. That being said Chris in Service was an exceptional and seasoned professional and guys like him are the reason I have purchased my vehicles at this dealership. More

Lawrence was very accommodating with my busy schedule and willing to work on the deal in the way most convenient for me. Pricing was transparent and everyone at the dealership was friendly and welcoming. willing to work on the deal in the way most convenient for me. Pricing was transparent and everyone at the dealership was friendly and welcoming. More

They are very Accommodating…friendly…responsive…keep in contact…loaner vehicle…good car of my car. contact…loaner vehicle…good car of my car. More

The service representative who I met with the day I arrived to drop off my car was nice. The people I spoke to on the phone to confirm my appointment and loaner car the day before were a nightmare. Le arrived to drop off my car was nice. The people I spoke to on the phone to confirm my appointment and loaner car the day before were a nightmare. Left a voicemail in the morning, no call back, one dropped call and another promised call back by a seperate representative, no call while waiting forever on hold at the end of the day. Ridiculousness. More