Benzel-Busch Motor Car

Great and quick service! Always 5 stars. Will be back in future for any and all auto needs. Always 5 stars. Will be back in future for any and all auto needs. More

Excellent! ! Purchased a month ago However vehicle shakes while driving brought to auto shop detected front left rim bent causing vibration. Dealer service di ! Purchased a month ago However vehicle shakes while driving brought to auto shop detected front left rim bent causing vibration. Dealer service did tire balanced but still vehicle vibrated. So I brought to auto shop then they did all wheel balanced twice still vibration didn’t go away and they detected front right rim is bent. I’m very frustrated. I love the vehicle but I’m not enjoying driving due to vibration. So I left my car get rim repaired at auto shop today. Please advise me what I should do at this point Only reason I left at auto shop because dealer service stated balances were done and everything is fine. But I haven’t felt not riding properly. Sincerely yours Byongyool kim More

Professional work with quality! Best service with responsibility. New loaner cars always have there . Enjoyed and appreciated Best service with responsibility. New loaner cars always have there . Enjoyed and appreciated More

Really great hospitality. Excellent customer focus and a very pleasant purchasing experience. Doug was very thoughtful and courteous to the entire family. Excellent customer focus and a very pleasant purchasing experience. Doug was very thoughtful and courteous to the entire family. More

Jieun is very professional and excellent. She explained about all information about car. I appreciate. She explained about all information about car. I appreciate. More

As a rule, sales force is outstanding (Lou Gallo) and service is professional and usually excellent. However, it is problematic when you schedule a service appointment based on getting a loaner car an service is professional and usually excellent. However, it is problematic when you schedule a service appointment based on getting a loaner car and are told NONE are available when you arrive. Totally unacceptable! More

worst service. from the front desk lady to the service guy. I have been with mercedesbenz for over 5years and this dealerships is by far the worst one in the tri-st from the front desk lady to the service guy. I have been with mercedesbenz for over 5years and this dealerships is by far the worst one in the tri-state area. customers be warned More

Chris is excellent. Really enjoyed and liked the video done by service mechanic. Appreciate the loaner. Really enjoyed and liked the video done by service mechanic. Appreciate the loaner. More

Very good experience purchasing my new Mercedes at Benzel Busch. They were all very professional and attentive. The communication was outstanding. Car delivery was smooth. Steven David is the best. Answered Busch. They were all very professional and attentive. The communication was outstanding. Car delivery was smooth. Steven David is the best. Answered all my questions, kept me informed and transparent during the whole process. I had to wait a very long time for my delivery but probably we are now more patient people :) My car is a dream. Well worth the wait! Stacy is a pro. Five star service. Explained everything in detail and very knowledgeable about the car industry and her work. Will be doing business with Benzel, Steven and Stacy in the future. More

Reported a low brake pedal to my advisor- Chris was very helpful about how the brake system has changed on the 300 c model- took it too additional level & had the brake system “bled”to insure a fresh start helpful about how the brake system has changed on the 300 c model- took it too additional level & had the brake system “bled”to insure a fresh start & he assured my wife& I that it is safe. More