Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Benzel-Busch Motor Car
Englewood, NJ
4,530 Reviews
Family owned and operated for over forty years, Benzel-Busch invites you to experience the ultimate luxury car buying experience. Our showroom is located in Englewood, New Jersey, five minutes from the George Washington Bridge. Our dedicated staff of nearly two hundred employees strives to suit each client's wish, expressed or implied. From the premier vehicle sales team to our comprehensive after-sales and technical staff, we deliver the finest automobile experience in the New York metro area.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 4,530 reviews
April 25, 2023
Communication regarding prepaid car maintenance horrible. Paid twice for one service. Will find another brand of vehicle when lease ends in September. Good bye MB Paid twice for one service. Will find another brand of vehicle when lease ends in September. Good bye MB More
by lk138t
Verified CustomerEmployees Worked With
Don't recall name. Too upset
April 25, 2023
Satisfied with the service but not the loaner. New rules only allow 100 miles a day to use. I am 45 miles away and cannot even use this for an errand? Ended up not using the loaner to avoid exceed New rules only allow 100 miles a day to use. I am 45 miles away and cannot even use this for an errand? Ended up not using the loaner to avoid exceeding the limit. Other dealerships of Mercedes does not have this and may be better off going there with no hassle. It is shameful to have this restriction and representing the Mercedes brand. Told my friends and family about this new rule when they go to this dealership. More
by KINSE08
Employees Worked With
John Powell
April 25, 2023
Cole was so helpful and professional, he made everything so easy for me, Im very thankful and very happy with my car and with the dealer. so easy for me, Im very thankful and very happy with my car and with the dealer. More
by kmesa05
Employees Worked With
April 24, 2023
Top Notch Service, they all excel when providing customer service and meeting customers expectations. Thank you guys! service and meeting customers expectations. Thank you guys! More
by RJFD
Employees Worked With
Other Employees :
Fidel Barrera, Mona Elmiligi
April 24, 2023
I don't like the attitude of the Frank, he was behaving like I was there to service my car free of cost, no welcome, no greeting. He gave me one quote at the beginning which I signed. But at the last when like I was there to service my car free of cost, no welcome, no greeting. He gave me one quote at the beginning which I signed. But at the last when I need to pay he increase price. When I ask why you are charging more he told me my car need more oil. Why this Gentleman did not know my Cars Model? Of course he suppose to know. After that he gave me very bad attitude. When I was leaving I just have to say bye to my friend who also came for service it took only 30sec. I told him hold on, but he gave key to my wife and disappear without saying anything. this is I was not expecting, I was with my wife I felt very bad. Car service video was good and service technician Robert's video was vey polite with greetings. More
by BISHWABPANT
Employees Worked With
Other Employees :
Robert, service technician video and Language was polite and very good
April 24, 2023
They ok, they could be a little more thoughtful and see when a person really need an answer when a person really need an answer More
by kingjascent
April 24, 2023
Top notch service from beginning to end. Would highly recommend Benzel Busch to all in the area! Would highly recommend Benzel Busch to all in the area! More
by alexander.azarian
Employees Worked With
Other Employees :
Tom Shanley
April 24, 2023
Cole was attentive and helpful in guiding me to my next car. I cannot recommend working with him enough. car. I cannot recommend working with him enough. More
by Paul C
April 24, 2023
Benzel offers a white glove experience for their customers servicing their cars. Frank was fantastic and flexible with timing and readiness. customers servicing their cars. Frank was fantastic and flexible with timing and readiness. More
by JMALCOLM361
Employees Worked With
April 24, 2023
I’m very pleased with the service and the waiting area was very nice. The service manager was professional. was very nice. The service manager was professional. More
by WJCHIN1120
Employees Worked With
