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Benzel-Busch Motor Car
Englewood, NJ
4,598 Reviews
Family owned and operated for over forty years, Benzel-Busch invites you to experience the ultimate luxury car buying experience. Our showroom is located in Englewood, New Jersey, five minutes from the George Washington Bridge. Our dedicated staff of nearly two hundred employees strives to suit each client's wish, expressed or implied. From the premier vehicle sales team to our comprehensive after-sales and technical staff, we deliver the finest automobile experience in the New York metro area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
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Showing 4,598 reviews
July 14, 2017
Too Many Visits To Service For A Brand New E300-2017 Leased a brand new E300 - 2017 model and have so many problems with this car in just 2 months time. Technology does not work properly nor does it wor Leased a brand new E300 - 2017 model and have so many problems with this car in just 2 months time. Technology does not work properly nor does it work on a consistent basis, the trunk latch broke on a major highway, an inside feature fell apart within 2 hours of bringing the car home, and the windshield wipers chatter all the time when it rains. This car has been to service numerous times now, and has even had a recall fixed I was not aware of at the time. Although the dealership offered an incentive right away, it is far too insufficient to make up for the headache and inconvenience. Providing a loaner of a C300 is NOT what I pay for, and falls way short of the contract I signed for a LUXURY model E300. So far, the dealership blames corporate for the wiper blade problem saying it is the fault of the car wash. This is my fifth Mercedes and have been using the same car wash for at least 15 years. Then, blame me for breaking the trunk latch. When approached for compensation was told to take it to corporate, the dealership cannot do anything further. Mercedes advertising states many things about the quality and service of this luxury brand, but this promise does not extend to me as one of their clients. So disappointing. I hope no one else suffers the dangers of being on the shoulder of an inter-state highway during the height of rush hour with the same problem of the trunk not able to stay shut. More
by DeborahGem
Employees Worked With
July 12, 2017
Immediately taken care of car returned within an hour David Tangen, understood the problem, had the car repaired and returned it to me, cleaned in about an hour. no, problems, all handled professionall David Tangen, understood the problem, had the car repaired and returned it to me, cleaned in about an hour. no, problems, all handled professionally and correctly. More
by garyg
Employees Worked With
David Tangen in service
July 09, 2017
Great experience Chris Iseman took really good care of me and my car. Running perfectly now. I test Benzel Busch. I've bought many car from this dealership and had the Chris Iseman took really good care of me and my car. Running perfectly now. I test Benzel Busch. I've bought many car from this dealership and had them served there too. More
by carrie22
Employees Worked With
Chris Iseman
July 04, 2017
Excellent The process in obtaining a new vehicle was made very simple and the financing as well. I would recommend this dealer and representative any day. The process in obtaining a new vehicle was made very simple and the financing as well. I would recommend this dealer and representative any day. More
by mymb
Employees Worked With
John Meyer
July 03, 2017
Stellar service department From the moment I pulled into the diveway and was greeted the staff, it was a very good experience. My service manager, Chris Iseman, was expecting me From the moment I pulled into the diveway and was greeted the staff, it was a very good experience. My service manager, Chris Iseman, was expecting me. They did the scheduled work while I waited, as was the plan. I had tea and a scone and enjoyed the comfortable waiting area. The car was ready on time and they even washed and vacuumed it - a treat! I have services my car here for 19!years and highly recommend the service dept. and staff, particularly Chris but all are pleasant and willing to help if needed. More
by Kate nyc
Employees Worked With
Chris Iseman
July 01, 2017
Exceptional service Bensel Busch never fails to continuously give exceptional service in both the sales and service departments. Thank you Nancy Attardo for all your assi Bensel Busch never fails to continuously give exceptional service in both the sales and service departments. Thank you Nancy Attardo for all your assistance and service in handling my new car lease. Everything was flawless! More
by Bear1118
June 24, 2017
Awesome customer service From the moment walked in to picking up the vehicle . Answered all of my questions with complete professionalism and very patient Very impre From the moment walked in to picking up the vehicle . Answered all of my questions with complete professionalism and very patient Very impressive More
by Tony D
Employees Worked With
June 22, 2017
Frank Armando Always an exceptional service experience from Frank Armando. A great Lounge and friendly staff. Always clean. A prompt and attentive receiving staff Always an exceptional service experience from Frank Armando. A great Lounge and friendly staff. Always clean. A prompt and attentive receiving staff too. V v v v v v v v v v v v More
by Vipp
Employees Worked With
Frank Armando
June 21, 2017
excellent service with no appointment needed for tire Benzel Busch is excellent. I had a message for tire pressure. I came in without an appointment and they took me right away. They told me I had a na Benzel Busch is excellent. I had a message for tire pressure. I came in without an appointment and they took me right away. They told me I had a nail in the tire and they could patch it. Total wait time half hour. It was a pleasure. Thank you everyone at Benzel! More
by EFeldman
Employees Worked With
Don't remember but he was excellent
June 21, 2017
Easy easy easy Told dealer what I wanted, dealer emailed invoice, negotiated price, scheduled delivery, picked up car. In and out on day of pick up in less than 30 m Told dealer what I wanted, dealer emailed invoice, negotiated price, scheduled delivery, picked up car. In and out on day of pick up in less than 30 minutes! More
by KJL
Employees Worked With
