Benzel-Busch Motor Car

Very disappointing experience This is an update on my original review. After leasing my C300 I found out that I was lied to by the sales person Mike and the dealership as to the f This is an update on my original review. After leasing my C300 I found out that I was lied to by the sales person Mike and the dealership as to the future availability of the car I was actually looking for. I guess it truly is buyer beware and shame on me for thinking there was a trust factor since this was the third car I was leasing from the dealership and the salesperson. I spoke to the general manager Joe and he offered me dinner to fix "the problem". I requested to exchange the car for one that had the options I originally requested and was lied to about. He said he would look into what he could do and get back to me. I asked to speak to an owner and was rudely told that they do not talk to customers that is why they hired him. I waited for a return call and never received one. I reached out to our sale person just to get texts messages that he was waiting for Joe the GM to get back to him. After 2 weeks of trying and numerous text messages I gave up. I am one very unhappy Mercedes Benz customer. I have been lied to by two Benzel Busch employees and when they were asked to make good on their deception both ignored me. I felt like a valued customer during my first 2 lease experiences at Benzel Busch. I guess the dealerships standards and values have changed over the past 6 years because I feel like I was deceived and hustled into buying a vehicle because someone needed to make a quota. Just remember when shopping here.... buyer beware. More

Rewarding and fulfilling, While shopping for my first Mercedes Benz E 350, I was received with open hands, and a very professional and caring salesperson. she made me confronta While shopping for my first Mercedes Benz E 350, I was received with open hands, and a very professional and caring salesperson. she made me confrontable as well as my wife. She took her time explaining to me and my wife the application process as well as, how to operate the vehicle ., She accompanied me on my test drive. Making me aware of the various things the vehicle offered. My wife as well as, myself was pleased with her caring and professional attitude. More

He is very helpful and informative. Jay is a great salesperson with whom to work. Great experience from beginning to end. Very friendly , patient and accessible. He was very knowledge Jay is a great salesperson with whom to work. Great experience from beginning to end. Very friendly , patient and accessible. He was very knowledgeable and super responsive. He worked very hard to get the deal done. I would definitely go back and work with Jay Lee on my next car :) More

I have always great experience with Min Kim I have always a great experiences with Min Kim! I truly appreciate the excellent customer service, help and support. Min Kim are very helpful, friendl I have always a great experiences with Min Kim! I truly appreciate the excellent customer service, help and support. Min Kim are very helpful, friendly, professional . He is always great to deal with, when I need help. Than you very much! Tatiana A. More

Larry Nash and Chris Iseman Are Exceptional There is no other dealership we're as comfortable working with as we are with Benzel-Busch; and specifically, with Larry Nash in Sales, and Chris Isem There is no other dealership we're as comfortable working with as we are with Benzel-Busch; and specifically, with Larry Nash in Sales, and Chris Iseman in Service. Those two are unparalleled at what they do, in both their knowledge and their attentiveness, and are the reasons why we've remained loyal to this dealership for decades. Honestly there have been times when I've thought about switching to a different car maker, just to change it up, but I don't want to give up Larry and Chris. For this new transaction we also worked with Geoff and Zulie, both of whom were a pleasure. More

Great service Everyone is very nice and accomodating esp sosio and mr eisman pro owned great people esp sally and jason Both were Professional Everyone is very nice and accomodating esp sosio and mr eisman pro owned great people esp sally and jason Both were Professional and made me feel Comfortable More

SO HELPFUL AND PLEASAND AND PROFESSIONAL BOTH SALLEE AND JASON ARE VERY HELPFUL, FRIENDLY, PROFESSIONAL AND JUST VERY GENUINE PEOPLE TO DEAL WITH. THEY BOTH WENT OUT OF THEIR WAY TO HELP ME BOTH SALLEE AND JASON ARE VERY HELPFUL, FRIENDLY, PROFESSIONAL AND JUST VERY GENUINE PEOPLE TO DEAL WITH. THEY BOTH WENT OUT OF THEIR WAY TO HELP ME FIND A CAR. BOTH ARE VERY KNOWLEGABLE IN THE MERCEDES CARS. JASON ONLY GETS THE BEST CARS THAT ARE IN THE VERY BEST CONDITION FOR CPO CARS AND WILL GO OUT OF HIS WAY TO MAKE SURE YOU ARE HAPPY WITH THE CAR. I HAVE GONE TO THIS DEALERSHIP SINCE 1989, THE WHOLE DEALERSHIP ARE VERY PROFESSIONAL, FRIENDLY AND TREAT YOU VERY WELL. Socio and Chris Eisman go out of their way to make the customers happy. More

Great experience They took the time to help me find the best car for me, as well as the best deal! Mark Kochaniec was great during the process, from the first call to They took the time to help me find the best car for me, as well as the best deal! Mark Kochaniec was great during the process, from the first call to the day I left driving my own car! More

five star I had an appointment 11AM i get there on time they got my car in within about 45 minute service A was completed , my car was washed and few questions I had an appointment 11AM i get there on time they got my car in within about 45 minute service A was completed , my car was washed and few questions answered. Five star service. Thank You. More

Client care & Service I have been a client of Benzel Busch for more than 12 years. Truly an exceptional dealership. They provide first class service and exceed my expec I have been a client of Benzel Busch for more than 12 years. Truly an exceptional dealership. They provide first class service and exceed my expectations with every visit. If you are in the market for a Mercedes, there is no where else to go. WF Englewood, NJ More