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Benzel-Busch Motor Car
Englewood, NJ
4,600 Reviews
Family owned and operated for over forty years, Benzel-Busch invites you to experience the ultimate luxury car buying experience. Our showroom is located in Englewood, New Jersey, five minutes from the George Washington Bridge. Our dedicated staff of nearly two hundred employees strives to suit each client's wish, expressed or implied. From the premier vehicle sales team to our comprehensive after-sales and technical staff, we deliver the finest automobile experience in the New York metro area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
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Showing 4,600 reviews
May 26, 2018
Treated like a Second Class Citizen Initially, I decided not write a review but, once it came to my attention that I was sold a brand new car with no windshield wiper fluid after paying Initially, I decided not write a review but, once it came to my attention that I was sold a brand new car with no windshield wiper fluid after paying a $300 prep fee that changed my mind. I came in to this Mercedes and met with Orlando Dranguet. During my initial visit, I built the car of my choosing since none were in stock and explained what my payment expectations were in order to ensure this car was within my budget. Orlando claimed he would take care of me and that their current sales events would most likely extend and would help me get the best price possible. Additionally, I was told the car would be delivered by February or March. By mid March, I reached out to Orlando inquiring about the delivery date of the car which ended up changing to end of April. By mid April, Orlando called and said the car had been delivered and provided me with the financials surrounding the monthly payment and down payment that would be required. Both the required down payment increased and the monthly payment increased and Orlando was unwilling to negotiate the price and kept saying its a "hot car." In the end, the price came down $1300 in total and I purchased the car. In terms of my experience at the dealership, both times I came to the dealership I was left waiting for over a half hour even when I made an appointment. Additionally, I had to purchase floor mats which was fine but, Orlando should of had the service team place them in the car prior to delivery. Instead, I was told I had to go downstairs and purchase them and carry them upstairs to where my car was being delivered! I had mentioned early on that I wanted all season floor mats. Honda included the same type of floor mats at no fee and delivered the car with them inside already. It was a sad moment. As someone who was upgrading to a new luxury car from a Honda, I had a sub-par buying experience and one I will never forget. This was supposed to be a special moment and accomplishment for me but, ended up being ruined by this dealership since I was treated like a second class citizen. Thank you but, no thank you. I already directed my friends and colleagues to go to another Mercedes Benz. This one is the worse! More
by Stephanie
Employees Worked With
May 23, 2018
great all employees were extremely efficient and responsive to any of my questions .sal architto is a very personable and efficient manager. he tried his be all employees were extremely efficient and responsive to any of my questions .sal architto is a very personable and efficient manager. he tried his best to comfort me as i had to wait 8 months for my coupe. More
by mele400
Employees Worked With
elizabeth kalaj, John Meyer
May 20, 2018
New car purchase This dealership gave me the price I wanted on the car I wanted and Kathy Zagula made the purchasing process very easy. I would highly recommend this This dealership gave me the price I wanted on the car I wanted and Kathy Zagula made the purchasing process very easy. I would highly recommend this dealership. More
by bandit29
Employees Worked With
Kathy Zagula
May 18, 2018
Mr. Simsek Is The Best If you go here work with "Joseph" he's awesome. This is my 4 lease with him and Benzel Busch. The service is exceptional and the staff is great to wor If you go here work with "Joseph" he's awesome. This is my 4 lease with him and Benzel Busch. The service is exceptional and the staff is great to work with. More
by MBLeaser
Employees Worked With
May 18, 2018
They were amazing and very helpful. They were very nice people and helpful. They explained everything to me. My adviser was Frank Armando. He is a very nice person and faster one. He exp They were very nice people and helpful. They explained everything to me. My adviser was Frank Armando. He is a very nice person and faster one. He explained to me everything and he called me when my car was done right away. More
by Gourgius
May 17, 2018
No car dealership comes close to matching Benzel-Busch. Everyone and everything about Benzel-Busch is exceptional. That's why I've been buying cars from this dealership since 1958. It all starts with t Everyone and everything about Benzel-Busch is exceptional. That's why I've been buying cars from this dealership since 1958. It all starts with the owners and filters down. Bravo, Agresta Family. More
by Mac B.
Employees Worked With
John Meyer
May 16, 2018
Meticulous service Exceptionally skilled and polite staff. I truly enjoyed coming in to the Englewood office location for my service. Thank you all for for your court Exceptionally skilled and polite staff. I truly enjoyed coming in to the Englewood office location for my service. Thank you all for for your courtesy and quick service. More
by lmorrero
Employees Worked With
May 15, 2018
Friendly and worry free Friendly, systematic, fast and worry free. Wow, c need I say more... it was also honest because I left something in my loaner and it was returned prom Friendly, systematic, fast and worry free. Wow, c need I say more... it was also honest because I left something in my loaner and it was returned promptly, that means a lot like thorough. More
by September girl
Employees Worked With
Nieves
May 15, 2018
Simple Mike and Tim were easy to work with. Only complaint is tire and Tim package was pricy but that was not their fault. Otherwise a simple process Mike and Tim were easy to work with. Only complaint is tire and Tim package was pricy but that was not their fault. Otherwise a simple process More
by Mets
Employees Worked With
Michael Ehrlich, Timothy Reilly
May 14, 2018
Outstanding as Always! Chris Iseman is the best. He is very attentive to my needs and makes excellent recommendations. I also like the fact that I receive a brand new loane Chris Iseman is the best. He is very attentive to my needs and makes excellent recommendations. I also like the fact that I receive a brand new loaner car each time I come in for maintenance. More
by Victor G.
Employees Worked With
Chris Iseman
