Benzel-Busch Motor Car

Outstanding Serice Experience! We have been taking our Mercedes E350 to Benzel for a few years and have been impressed and amazed at the impeccable service we receive on every visit We have been taking our Mercedes E350 to Benzel for a few years and have been impressed and amazed at the impeccable service we receive on every visit. Other dealerships should model their behavior and attention to creating such a wonderful customer experience. Chris Iseman is an outstanding representative and goes above and beyond to ensure that your experience is exceptional. More

Airbag recall I dealt with David. Excellent person and service. Happy with Service and hospitality. I will strongly recommend. I was there for airbag recall. Whole I dealt with David. Excellent person and service. Happy with Service and hospitality. I will strongly recommend. I was there for airbag recall. Whole team was great. More

Great Service Dave Tangen was exceptional. He took great care of us. The appointment was prompt, with the loaner car.We had a great experience with you. Dave Tangen was exceptional. He took great care of us. The appointment was prompt, with the loaner car.We had a great experience with you. More

Service My service advisor Chris was amazing he got my car in and did the maintenance and also gave me a new tire was very efficient. Mike Hill Was able t My service advisor Chris was amazing he got my car in and did the maintenance and also gave me a new tire was very efficient. Mike Hill Was able to answer the questions I had. More

Excellent The gave great service and information , had us in and out quickly . They also made us very comfortable during our wait. Overall was a great experienc The gave great service and information , had us in and out quickly . They also made us very comfortable during our wait. Overall was a great experience and will be a long time customer More

Joseph Simsek and Sal Architto are exceptional! I wanted to buy a 2019 Mercedes GLC 300 4matic, and I had visited several other dealerships in New Jersey, but was disappointed with those other deale I wanted to buy a 2019 Mercedes GLC 300 4matic, and I had visited several other dealerships in New Jersey, but was disappointed with those other dealerships' pushy and impersonal service. However, when I visited Benzel-Busch's Mercedes dealership in Englewood, NJ, Joseph Simsek greeted us at the door immediately, and was extremely helpful in giving his sidebar advice after overhearing us discussing a few questions. Because Mr. Simsek was so pleasant, we decided to talk only with him, and he was never pushy, and he didn't rush to give us a sales pitch. Instead, talking with Mr. Simsek was like being greeted, guided, and chatting with a friend. Mr. Simsek quickly earned our trust, and he was very knowledgeable and proactive in finding just the right vehicle with the specifications we wanted. It was due to his professional and comfortable manner that we decided to purchase our GLC 300 from him. Sal Architto was also extremely friendly, and dropped by just to thank us for visiting even if we did not purchase anything that day. Again, Mr. Architto's demeanor was very professional and friendly and also never pushy, and both Mr. Simsek and Mr. Architto helped make the entire process a comfortable, positive, and easy one. Mr. Simsek kept me updated throughout the process with text messages and calls that never felt intrusive. Benzel Busch is truly an exceptional dealership that can be summed up with a few words - friendly, family, professional, comfortable, helpful, and positive. More

Excellent Experience with Jay Lee!!! It was my first time to take Mercedes Ben and Jay Lee accommodated me everything I needed. I like to say to Jay Lee thank you so much for a professio It was my first time to take Mercedes Ben and Jay Lee accommodated me everything I needed. I like to say to Jay Lee thank you so much for a professional and very high experiences job he is doing there. I will most definitely be coming back again and again. More

Amazing product, sales and service! Benzel-Busch is a truly exceptional dealer where staff welcomes you the moment you walk in. We are repeat customers and our agent (Jay Lee) took time Benzel-Busch is a truly exceptional dealer where staff welcomes you the moment you walk in. We are repeat customers and our agent (Jay Lee) took time to carefully explain all options in detail without pressure despite multiple visits we made. We had a smooth transaction and appreciated our agent’s thoughtful follow-up phone calls. Our GLC has many cool features and we’re excited to drive it every day. Of course returning our previous lease car was easy. Rarely do we go back to get service for any car issues but if we do, we trust this dealership. They make us want to return to them for our next car! More