Benzel-Busch Motor Car

We came back We traveled approximately 100 miles to purchase a GLE Coupe from Kathy Zagula because she is exceptional! She was exceptionally prepared and the proc We traveled approximately 100 miles to purchase a GLE Coupe from Kathy Zagula because she is exceptional! She was exceptionally prepared and the process was very smooth! We would definitely come back again!! More

Terrible service. The car failed just in three months after $3,000 service. They are not accountable for their own service, and won’t give you the courtesy of diagnosing the failure. I spoke with Chris I after $3,000 service. They are not accountable for their own service, and won’t give you the courtesy of diagnosing the failure. I spoke with Chris Iseman, who was extremely rude, would not hear had to say, kept disrespectfully interrupting me with “ hold on!!”, and hung up on me when I asked him not to interrupt me. Horrible. Will look for other places to service my Mercedes or buy a new one. More

Professional Service Car was brought in for two recalls, from drop off to pick up everything was smooth and very professional. No matter whom we came in contact with they Car was brought in for two recalls, from drop off to pick up everything was smooth and very professional. No matter whom we came in contact with they were polite, courteous and very quick. My car was returned to me when promised. More

Always a pleasure going there and service always completed in a timely manner. staff always Courteous. looking forward to my next lease or purchase next year. completed in a timely manner. staff always Courteous. looking forward to my next lease or purchase next year. More

Excellent sales Experience I love my car- I had very specific needs and our salesperson Peter didn't disappoint . Peter made sure that every detail in my car was met and was ext I love my car- I had very specific needs and our salesperson Peter didn't disappoint . Peter made sure that every detail in my car was met and was extremely thorough in the process More

Jimmy was amazing. Great customer service. As soon as I walked in I received a great level of service. I went to BMW and walked out. Jimmy was amazing! I love my car!!!!! As soon as I walked in I received a great level of service. I went to BMW and walked out. Jimmy was amazing! I love my car!!!!! More

Always a pleasure at this dealership I have been a customer of this dealership for over 20 years. The customer service and the attention to detail are some of the many reasons that keep m I have been a customer of this dealership for over 20 years. The customer service and the attention to detail are some of the many reasons that keep me coming back. Specifically I have always dealt with Orlando who is an exemplary person. Orlando treats me as if I am family and that makes me feel like I am part of the Mercedes Benz family. More

Great certified pre-owned sales experience This was my first purchase from Benzel Busch and certainly not my last. Mike Ippolito, my service rep, was very helpful and knowledgeable. He was ve This was my first purchase from Benzel Busch and certainly not my last. Mike Ippolito, my service rep, was very helpful and knowledgeable. He was very transparent and helped me to weigh my options as the dealership had an inventory of 2019 CPO. I ended up with a great price and was given a thorough tutorial on my vehicle. More

Needed to replace stolen keys and cancel out missing key. I was very pleased with the service. I always am. My service provider was John Amando (I believe). He was very good and handled the matter professi I was very pleased with the service. I always am. My service provider was John Amando (I believe). He was very good and handled the matter professionally and expeditiously. More

David Tangen is a very good service advisor. He was completely transparent through the process and extremely thorough in helping me initiate a claim with the NY Port Authority, who completely annihilat completely transparent through the process and extremely thorough in helping me initiate a claim with the NY Port Authority, who completely annihilated my car during transport due to their negligent tow and lack of proper tools. I was stuck on the I-95 (my car completely died) and Mercedes roadside assistance had to direct me to the Port Authority because that roadway is restricted. I watched as the the Port Authority beat the xxxx out of my c300, damaging my wheel sensors and the underside of my car by using a tow hook and puncturing the underside. All that my car had wrong was a shot battery, and due to NY Port Authority’s poor service, they added $2,000 in extra damage for what should’ve been a $300 job. Now I have to go through the claim process which will likely take months of my time to recoup the difference. If it wasn’t for David (who spent 3 days chasing down A FORM), I likely still wouldn’t have the claim form or the guidance I need to get my money back. Thanks for your help David, you are a good dude and excellent at your job. More