Benzel-Busch Motor Car

The most superb service that I have ever received! I recently received a postcard from Benzl Busch informing me of a special offer regarding a trade in of my car. I called the dealership and asked for I recently received a postcard from Benzl Busch informing me of a special offer regarding a trade in of my car. I called the dealership and asked for Joe Simsek (whose name was on the card) during the covid 19 period. The receptionist gave Joe the message at home. He called me back from home (in under 5 minutes) and was polite and knowlegeable. I asked Joe S. to coordinate with one of my favorite people at Benzl Busch, Joe Herman. Joe Herman is a sales manager and he always steps in to make sure that everything is done to perfection for me. The two Joes arranged for me to review the Mercedes S series and rather than push a more expensive car led me to a fully loaded S 450 car. I really did not need an 8 cylinder car -the 6 cylinder with turbo was fantastic for me and decreased the car payments by several hundred dollars a month. They could not have been more helpful since he also had S550s to trade but understood that might be overkill for my driving needs and tried to save me money. I had never even heard of the S 4 series. Joe S. did most of the follow up work and was incredibly responsive. Worked out the entire lease for me and all I had to do was pick the car up and bring my car in. I guess its an honor for me to say that this is my sixth Mercedes (or maybe 7th) that I have gotten through Benzl Busch. They have the best people working there and it is always a great pleasure, This was an especially great experience because Benzl managed to do all of this during the quarantine period. I never walked into any building or had any contact except via telephone. I realized I left a tiny scan disk in the car after I brought it in that had 600 children songs on it. Joe S. got it back for me which was no easy task during this quarantine period and he did it with grace. Kudos to the team and a special thanks to Joe S. (he is great) and Joe Herman who called to make sure that I was happy after I took the car home. I love Benzl Busch! Heidi Rigney More

Service Frank Armando is great. I always feel comfortable knowing he is there when my car needs service. I always appreciate the ease of drop off and pick up Frank Armando is great. I always feel comfortable knowing he is there when my car needs service. I always appreciate the ease of drop off and pick up as well. More

Costumer service advisor Harold Reyes has outstanding customer service 5 stars🌟🌟🌟🌟🌟 very knowledge and comprehensive also recommend few things to be aware like tires and be on time on oil change customer service 5 stars🌟🌟🌟🌟🌟 very knowledge and comprehensive also recommend few things to be aware like tires and be on time on oil change More

I have always had an amazing and excellent experience at Benzel-Busch Dealership. Every staff member is caring and cordial . A very special Thank You to Giovanni Barbaro for his dedication, understanding an Benzel-Busch Dealership. Every staff member is caring and cordial . A very special Thank You to Giovanni Barbaro for his dedication, understanding and professionalism. More

Very poor communication. No updates given for a week regarding my vehicle during service. I will not use this facility again nor recommend it again regarding my vehicle during service. I will not use this facility again nor recommend it again More

I went in for a service A and received timely and professional service during my visit and I am very satisfied with the service that I received. professional service during my visit and I am very satisfied with the service that I received. More

Scott Bateman is the best ever!!!!!I’m with this dealer Scott Bateman is the best ever!!!!! I’m with this dealer for 10 years and through the years I had Few service advisors and he is exceptionally good Scott Bateman is the best ever!!!!! I’m with this dealer for 10 years and through the years I had Few service advisors and he is exceptionally good, professional, kind, knowledgeable and simply the best. I couldn’t ask for a better service . Sima More

Awesome service, always love having Marko handle my service! They’re very efficient here and succeed way past customer satisfaction. I always leave here happy! service! They’re very efficient here and succeed way past customer satisfaction. I always leave here happy! More

Outstanding Place! Benzel Busch has become the dealer of choice for our family. Their professionalism and customer service are above all. I have never had a problem or Benzel Busch has become the dealer of choice for our family. Their professionalism and customer service are above all. I have never had a problem or an issue with our vehicle that they haven't been able to resolve. I love their valet service!! More

I have been and still am a very satisfied customer over 20 years. The service department is exceptional in every needs that are required. I will continue to support the dealership 20 years. The service department is exceptional in every needs that are required. I will continue to support the dealership More