Benzel-Busch Motor Car

Everything worked out fineThe dealership was most Everything worked out fine The dealership was most accommodating Very efficient with follow up They let us know when they were coming Mask and gl Everything worked out fine The dealership was most accommodating Very efficient with follow up They let us know when they were coming Mask and gloves were all worn More

Failure to timely provide service records The dealership's printer was allegedly not printing and NO service records were provided at time of purchase. We took their word that there has never The dealership's printer was allegedly not printing and NO service records were provided at time of purchase. We took their word that there has never been any problem with this vehicle only to find later (after prodding them repeatedly to email us the service records) that they machined the rims of 2 wheels and that 1 of the wheels is significantly bent (at the "modest " repair cost of $3500 and up). There are other entries on the service reports currently being investigated--removing the driver's seat to allegedly change the battery, etc. These are dishonest and unprofessional dealers. More

Thank you! We got a flat tire and needed our car immediately. But our Mercedes dealership nearby us was closed due to the Covid-19 pandemic. So we brought our We got a flat tire and needed our car immediately. But our Mercedes dealership nearby us was closed due to the Covid-19 pandemic. So we brought our car to this dealership. Thank you so much for working during this pandemic situation, we appreciate it! More

As if my service with Kathy Zagula wasn’t enough, Michael Hill was another amazing factor in my decision making. He was really the icing on the cake for my experience. He went out of his way to make sure tha Hill was another amazing factor in my decision making. He was really the icing on the cake for my experience. He went out of his way to make sure that all of my needs were met. He made me feel so secure that I was making the right choices. I am 100% more likely to refer any loved ones to this business as they are the best in the industry. They made me feel so safe even during this pandemic. Greeting me with masks for added protection. Thank you for all that you do and keep up the good work! More

service good - but loaner not clean The service was well done however, the loaner car provided was supposed to be clean and sterile due to the pandemic. It was not. The outside was not The service was well done however, the loaner car provided was supposed to be clean and sterile due to the pandemic. It was not. The outside was notable for the number of bird droppings. The inside had dirt on the seats. But, the worst was the smell of cigarette smoke that permeated the car. You can do better. More

Professional, kind, courteous, attentive. Just a few words to describe my experience. The best part of my experience is my salesman Lou Gallo. He is the reason I keep coming back! words to describe my experience. The best part of my experience is my salesman Lou Gallo. He is the reason I keep coming back! More

Excellent service Joe Herman made it happen 123! Frank was in touch and made it easier. Guys who picked up and returned car we’re professional in this difficult time was in touch and made it easier. Guys who picked up and returned car we’re professional in this difficult time More

I haven’t picked my car up from an auto accident yet to check on the work that has been done, however, the process has been seamless and effortless on my part. Vanessa Chan has taken care of everything so check on the work that has been done, however, the process has been seamless and effortless on my part. Vanessa Chan has taken care of everything so far and I have been in goods hands! More

This is my 2nd Mercedes from this dealership and once you go Mercedes, it's hard to go back! The best part of my experience was Michael Vinci. He makes the process so smooth and easy and always looks out for go Mercedes, it's hard to go back! The best part of my experience was Michael Vinci. He makes the process so smooth and easy and always looks out for my best interests. Both times, I felt like it was a partnership to find the right car for me, versus him selling. More

Wonderful experience! Courteous efficient service! I will recommend this dealership to everyone. I will be a returning customer in 36 months. They made car buying easy!!! will recommend this dealership to everyone. I will be a returning customer in 36 months. They made car buying easy!!! More