Benzel-Busch Motor Car

I’m extremely upset with this dealership. To make a long story short, I scheduled a remote service since I’ve been working from home during the pandemic and I usually have two card holders in my car door po story short, I scheduled a remote service since I’ve been working from home during the pandemic and I usually have two card holders in my car door pocket, one for my main cards of use and IDs and another one with my less frequently used cards, etc. I expect a dealership that sells luxury vehicles to be safe so I left one of the card holders there. Upon the vehicles return, I noticed that all the cards from that card holder were removed and left there alone. The card holder that has presumably been stolen was a gift and it was a Goyard card holder that I’ve found for no less than about $350 on the internet even in used condition. I spoke with the dealership and requested they investigate and they did not get back to me, I had to reach out after a week or so of no word from them. I then get offered a complimentary detailing worth $195 which I don’t feel is sufficient to cover the loss of a gifted item that is worth almost double that amount. This issue got escalated to another manager who called me and told me they are not liable, do not have a theft problem and that not even the detailing is on the table. He told me to file a police report. This dealership is taking no steps to make me happy as a customer and has made me feel like I don’t own a luxury car and would need to nickel and dine them when even the service was covered since I opted in for the service plan which is an additional monthly charge. I feel that they swept me under the rug by telling me to file a police report which will most likely lead to nothing for me. This is not the service I expected from a luxury dealership especially on my first service. More

There’s a MB dealership closer to me but I chose Benzel-Busch even it is a bit out for its great customer care. From searching for the right vehicle to scheduling the first service, the whole experi Benzel-Busch even it is a bit out for its great customer care. From searching for the right vehicle to scheduling the first service, the whole experience has been awesome. Every one I met along the way was professional and courteous. I have an excellent experience thus far and will buy another vehicle from them again. More

Kathy was a pleasure to work with. Always responsive and attentive. A true professional. She made the process easy even in the difficult situation of the Covid lockdown. I would highly recommend Kathy to an attentive. A true professional. She made the process easy even in the difficult situation of the Covid lockdown. I would highly recommend Kathy to anyone. More

Excellent experiance Benzel-Busch in Englewood, NJ, is one of the best dealerships I have seen. During the COVID-19 pandemic, I could not go and enjoy their beautiful show Benzel-Busch in Englewood, NJ, is one of the best dealerships I have seen. During the COVID-19 pandemic, I could not go and enjoy their beautiful showroom. Giovanni Barbaro, our sales representative, personally delivered the new car to my house. I truly appreciate his service and dedication. More

service Everything was fixed correctly, considering the pandemic they have their act together at Benzel-Busch. Frank kept me up to date as to the status ever Everything was fixed correctly, considering the pandemic they have their act together at Benzel-Busch. Frank kept me up to date as to the status every step of the way. More

I was here to trade my car on new C43 amg Mercedes through Benzel Busch motor car and it was a very great experience. i love my new car.Michael did a fantastic job guiding me through the options and a through Benzel Busch motor car and it was a very great experience. i love my new car.Michael did a fantastic job guiding me through the options and answering all my questions. I highly recommend Michael to anyone looking at purchasing or leasing a Mercedes More

MONEY FIRST, CUSTOMER LATER Benzel Busch used to be good a few years ago, right now they are on their way to become a money making machine. Money comes first, customer goes later Benzel Busch used to be good a few years ago, right now they are on their way to become a money making machine. Money comes first, customer goes later. If you can afford the longer trip , Mercedes Benz of Caldwell is doing a better job and giving customers a way better experience plus better service. More

Fast and friendly service staff. They were attentive to my needs and worked quickly to solve my issues in spite of being quite busy in the service department areas. my needs and worked quickly to solve my issues in spite of being quite busy in the service department areas. More

I recently leased a new GLA and it was the BEST experience they gave me a great deal and worked with me via phone where all I had to do was go to the dealer and sign and pick up my car everyone was experience they gave me a great deal and worked with me via phone where all I had to do was go to the dealer and sign and pick up my car everyone was super nice and friendly I would highly recommend for anyone looking to get into a Mercedes More

Considering the pandemic the sales representative Mr. Palm was professional and attentive. Mr. Palm made my car buying experience easy. I will recommend this dealership. Palm was professional and attentive. Mr. Palm made my car buying experience easy. I will recommend this dealership. More