Benzel-Busch Motor Car

I am not pleased with the service I have received because I came to pick up my car on Friday. I realized that the lock does not close anymore once I put the car in drive. And last night I also realized that I came to pick up my car on Friday. I realized that the lock does not close anymore once I put the car in drive. And last night I also realized that my left front head light blew. I called the service department since 7:00A.M.this morning to inform them of the problem up until now I have yet to receive a call back from Tim or the manager. I do not want to get a ticket for my head light! More

The team here was excellent. I was greeted as soon as I walked in the door and received excellent service from your team especially Sandro. walked in the door and received excellent service from your team especially Sandro. More

Excellent customer experience and great service as always. The appointment started on time, and they completed the work on schedule. I would highly recommend them. always. The appointment started on time, and they completed the work on schedule. I would highly recommend them. More

Very humiliating experience When i dropped off the car for my airbag recall, my experience with john powell was very professional and straightforward albeit somewhat brief and bl When i dropped off the car for my airbag recall, my experience with john powell was very professional and straightforward albeit somewhat brief and blunt, which at the time i attributed to maybe him having a bad day or he was extremely busy. I had bought my C300 from benzel busch and i am in the market to upgrade to an E class. when I requested that my loaner be an E class so I can experience its driving and see how it is, my service agent, John Powell's response was that he had none, even after i asked him to check with the garage and see if they had any available. Fast forward a few days, I came back to pick up my car and i had noticed a wide crack in my windshield right in the center. When i had tried to talk to my service agent, John Powell, I was confronted with incredulous attitude, hostile behavior and overall ill-tempered and curt responses. He claimed that the crack was already there when i dropped it off and he would not listen to me nor acknowledge any of my concerns, which honestly left me feeling frazzled, defeated and looked down upon. Not until i had asked to speak with a manager (Sossio) and remembering that i had a windshield camera installed did i feel heard and listened to. After i had reviewed the camera footage with the manager, and confirming that there was NO crack when i dropped off my car, did i get any acknowledgement that my windshield was cracked at the dealership. I give kudos to the manager for acknowledging how upset I was, and listening to my concerns and taking the time to review the footage with me. However, this whole experience has left me feeling sour and unfortunately, when i decide to upgrade my car to the E class, i will not be returning to Benzel-Busch. I believe all customers, those with $15K car or a $100K, should be treated with the same respect regardless. I was not. It hurts. More

My 2nd purchase of a vehicle from Benzel in Englewood. As usual, tremendous service, great sales people, transparent dealing, and all around top notch organization. As usual, tremendous service, great sales people, transparent dealing, and all around top notch organization. More

2002 ml 500 Almost after 7 weeks and over 200 miles of roads test and over $3000.00 dollars for the cost of labor part and repair, I left the Benzel Busch dealers Almost after 7 weeks and over 200 miles of roads test and over $3000.00 dollars for the cost of labor part and repair, I left the Benzel Busch dealership with anger and regret and frustration why I ever took my car to this dealer for service? they said their business based on honesty, integrity, and trust. Due to the negligent at time service and road test the front ends of my and headlight and outside mirror was damaged, and I was told they won't accept responsibility for any of them. I am an automotive technician, Due to COVID 19 my shop was closed, I thought I could trust them, but I was wrong. I should have taken my car to Paramus Mercedes Benz. More

Fair, Easy Transaction It was a fair, no pressure negotiation on a vehicle I wanted. I was provided with a list of services that were performed on the car prior to my purch It was a fair, no pressure negotiation on a vehicle I wanted. I was provided with a list of services that were performed on the car prior to my purchase which assisted with my offer and decision. More

Always a pleasure dealing with the staff. They display professionalism at all times!! Received all the assistance anyone could ask for and more!! Very pleased.. professionalism at all times!! Received all the assistance anyone could ask for and more!! Very pleased.. More

Pleasant. Very pleasant environment, personnel and salesmenship.. Despite the current status on Covid-19 your dealership makes it easy to get the job done witho Very pleasant environment, personnel and salesmenship.. Despite the current status on Covid-19 your dealership makes it easy to get the job done without inconviences. More

Professional, No Pressure & Always a pleasure to work with! This is the 5th Mercedes that I have purchased from Kathy and she is always a pleasure to work with. Kathy knows the product and always beats other d This is the 5th Mercedes that I have purchased from Kathy and she is always a pleasure to work with. Kathy knows the product and always beats other dealerships prices. Benzel Busch is the only dealership in NJ with extensive inventory, excellent customer service and super-sharp pricing. More