Benzel-Busch Motor Car

Only reason I have this a 2 star and not a 1 star is because it was easy to make a appointment. Otherwise, poor communication between staff. Not reliable with time frame of work. Including drop off and because it was easy to make a appointment. Otherwise, poor communication between staff. Not reliable with time frame of work. Including drop off and delivery of my Vehicle and loaner. Service has dramatically drop in the last three years. You would expect better service from a luxury brand/dealer. Avoid servicing your vehicle here. More

Always had good experience getting my car serviced at Benzel-Busch. Loaner car was available but I needed to take zoom call. Unfortunately, the customer lounge which was empty during COVID restrictions Benzel-Busch. Loaner car was available but I needed to take zoom call. Unfortunately, the customer lounge which was empty during COVID restrictions had more people but still keeping socially distanced. Staff always professional and helpful. More

This dealership has great service and provides support throughout the entire process. Thank you to Benzel Busch! throughout the entire process. Thank you to Benzel Busch! More

This was a very good car buying experience. It took just one phone call with Orlando Dranguet to agree on a deal for the car I wanted; then he found a good financing deal as well and arranged e It took just one phone call with Orlando Dranguet to agree on a deal for the car I wanted; then he found a good financing deal as well and arranged everything else for registering the car in Florida and shipping it to me. Today, just eight days later, I have the car in my garage in Miami, and I am very happy with it. More

Benzel Busch experience is always wonderful. Well organized, sales expert is always ready to answer your question. I highly recommend this company. Well organized, sales expert is always ready to answer your question. I highly recommend this company. More

My experience with Benzel Busch Motor Car was and always has been wonderful . My service manager David Nieves, technician Bryant Giron, Sales person Giovanni Barbaro and sales manager Joe Herman have alw has been wonderful . My service manager David Nieves, technician Bryant Giron, Sales person Giovanni Barbaro and sales manager Joe Herman have always been so accommodating, caring and helpful. I would never go anywhere else and will highly recommend Benzel Busch to everyone l know. More

I feel like i was just took for my money nothing was resolved nor did it feel like anybody cared about my issues being resolved resolved nor did it feel like anybody cared about my issues being resolved More

I stopped by the dealership to confirm a phone call I received regarding a recall on my vehicle was valid as well as to get more details on what the recall entailed. The salesman (may not be his title) c received regarding a recall on my vehicle was valid as well as to get more details on what the recall entailed. The salesman (may not be his title) came over to me and was very welcoming and understanding of my need to verify the call/information. He explained every detail of the recall and service that was required. His attentiveness, concern and completeness, allowed me to be less anxious and prepared for the service. He was very clear that this was a "stop drive recall" which prompted me to park the vehicle and not move it again until I was informed it was safe to drive, he also provided me with all of the details of what my options are for a rental care/reimbursement if applicable. I immediately went home parked the vehicle and contacted Mr. Hill to schedule my service. The service took place within the time frame provided and the service rep. was also very informative, patient with my questions, thorough with his answers. I was completely satisfied with all services provided to me throughout each encounter, at the dealership and at the inspection. More

Amazing from start to finish! Buying or leasing a car can be a daunting process. I’m not usually one to write reviews, but the team at Benzel made it so seamless and stress free, Buying or leasing a car can be a daunting process. I’m not usually one to write reviews, but the team at Benzel made it so seamless and stress free, I felt it needed to be said. Next time you’re in the market for a car, I would highly recommend you check this team out for yourself! Thank you to all! More

Well-organized and well-trained salesperson. The place is impeccable and the ambiance reflects the brand. The place is impeccable and the ambiance reflects the brand. More