Benzel-Busch Motor Car

Professional, kind and extremely patient. Handled all paperwork and necessary documents which made the process for me so seamless. I just had to come in sign paperwork and pick up my beautifu Handled all paperwork and necessary documents which made the process for me so seamless. I just had to come in sign paperwork and pick up my beautiful car. More

Very professional and excellent service from start to finish. The place was clean and spacious. Frank was a great help in explaining in detail about my car. finish. The place was clean and spacious. Frank was a great help in explaining in detail about my car. More

I always receive excellent service at Benzel-Busch! I am always informed as to the cost of any device beforehand and get a loaner car if needed. Service is fast and I feel safe trusting my SmartCar I am always informed as to the cost of any device beforehand and get a loaner car if needed. Service is fast and I feel safe trusting my SmartCar to Benzel. More

Although I’ve been doing business with MBz for over ten years, this is my first time at Benzel Busch. Joseph Simsek is a great sales rep. who clearly walked us to the whole process, highly recommend him (t years, this is my first time at Benzel Busch. Joseph Simsek is a great sales rep. who clearly walked us to the whole process, highly recommend him (thank you Yusuf), Pat Cabrera your Finance Mgr was also very attentive to our questions as well as Joanne during Joseph’s absence. Highly recommend Benzel Busch. More

Sale man Doug Ryan only cares about the customer when you buy a car. Soon as there’s an issue involving the car and the dealership he was no help Eventho we just bought the car. Doug Ryan is very condescend buy a car. Soon as there’s an issue involving the car and the dealership he was no help Eventho we just bought the car. Doug Ryan is very condescending. I will not recommend this dealership to anyone. More

My car is a brand new 2022 GLS450 , not sure what happened but there was some electrical failire and it needed to be towed from Brooklyn, I asked for a loaner but the dealership did not have any ava happened but there was some electrical failire and it needed to be towed from Brooklyn, I asked for a loaner but the dealership did not have any available, so I need to rent a car for almost a week and it cost me $650.00, I strongly believe that MB should reimburse me for this expense More

Giovanni Barbaro is the best! From selecting and thru the delivery of the car he was right there. Always answered all questions. I trust him to be available with any questions From selecting and thru the delivery of the car he was right there. Always answered all questions. I trust him to be available with any questions or service I might need in future More

I had a 7 a. m. appointment, I arrived at your driveway at 6:30 a.m. and waited for your facility to open. At about 6:55 a.m. a black sport model pulled alongside m. appointment, I arrived at your driveway at 6:30 a.m. and waited for your facility to open. At about 6:55 a.m. a black sport model pulled alongside of me. The drive pointed to the chain across the gate and motioned me to move. I indicated that the service area was still not open. As I was speaking to the driver a staff member removed the chain right at 7 a.m. I pulled and technician greeted me professionally and confirmed my appointment. I was instructed to go inside and check in at the service desk, which I did. I was literally the first online. A moment or two later, the driver of the black sport coup entered and initially started to walk in from of me until he realized the desk was not staffed. He sighed and moved behind me. Next thing I hear him call out "Danial" to one of your service staff who just walked in. Danial dressed in a shirt and tie, immediately called him by name and waved him in a heard me bypassing the service desk. A minute later, you service person arrived and directed me to waiting area. Five minutes later service provider called me to his desk and started the process. I pointed out the rudeness of the other customer, I get it, but what I don't get is the unprofessionally and preferential treatment showed to the other customer. Now I realize that he was driving a much more expensive model, and it appears that service appointments are now given on a model basis, the more expensive model, you move to the front of the line, really. At the very least Danial should have explained why I was being subordinated and this rude gentleman was being moved to the front or at least offered me coffee. That said, since our relationship with Benzel, between my wife and I we have least or purchased five vehicles from Benzel Motors, mostly from Lou Gallo who by the way is one of the reasons we come back. All our vehicles have been serviced by Benzel, do I need to go on. However, make no mistake about it, you are certainly not the only game in town. The unprofessional, subjugated treatment displayed, whether initial or because of bias or simply because of poor customer skills should not happen. I I may be reach for further comment if you care to. More

The absolute worst Mercedes service department ever. No management. No customer service. And absolutely no oversight. No management. No customer service. And absolutely no oversight. More

I think it took too long to do a diagnostic of a sensor fault (3 days) and the communication was poor during this time, I just got a text message with an exorbitant fee repair. No phone call to explain it. fault (3 days) and the communication was poor during this time, I just got a text message with an exorbitant fee repair. No phone call to explain it. When i saw the text and called to get an explanation, my service specialists has been gone for the day and didn't call me back despite my 3 calls to the dealer. More