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Benton Nissan of Bessemer
Bessemer, AL
268 Reviews
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Showing 268 reviews
January 28, 2020
Rebuild Chad kept me informed about everything that was going on with my car. It was a very difficult fix and took longer because of the holiday schedule of t Chad kept me informed about everything that was going on with my car. It was a very difficult fix and took longer because of the holiday schedule of the engineers. After analizing the issue it was decided an indent rebuild would be needed. The car they gave me to use was brand new. They never asked me to bring it back. When I picked up my car they had cleaned it changed the oil and rotated the tires. It was amazing! More
by TCRED01
Verified CustomerEmployees Worked With
Chad
January 28, 2020
My salesman Ray Smith & the General manager was great! I would highly recommend people to Benton Nissan of Bessemer! Great place to buy a vehicle! would highly recommend people to Benton Nissan of Bessemer! Great place to buy a vehicle! More
by KIMBERLYMODEN
Employees Worked With
Ray Smith, Ashley Abrams, Chris Humphrey
January 28, 2020
Benton Nissan employees from the highest to the lowest Benton Nissan employees from the highest to the lowest work as a team. Look up the word professionals and it describes them. God bless you Benton Nissan employees from the highest to the lowest work as a team. Look up the word professionals and it describes them. God bless you More
by PSARMIENTO58
Employees Worked With
SERVICE MANAGER JOHN SHIELDS ( top of the line), Ashley Abrams, Chris Humphrey
January 28, 2020
The service crew are awesome! Always receive stellar service. Jamie Hicks is so great. I’ve called her after 5 pm and she’s always helpful. service. Jamie Hicks is so great. I’ve called her after 5 pm and she’s always helpful. More
by AUDREY4567
Employees Worked With
Jamie Hicks
January 28, 2020
Everyone was kind and professional. Service was fast. The staff made you feel like they really cared about you and your vehicle. The waiting area was nice and clean. staff made you feel like they really cared about you and your vehicle. The waiting area was nice and clean. More
by vwilson5468
Employees Worked With
Ashley Abrams, Chris Humphrey
January 28, 2020
Great Car Terrible Customer Service Let me start by saying I love the car, I purchased a 2019 Nissan Altima. Our salesman was pretty good and the overall staff that we worked with was ni Let me start by saying I love the car, I purchased a 2019 Nissan Altima. Our salesman was pretty good and the overall staff that we worked with was nice or as nice as any salesman should be. Sounds like what could be wrong then right, well where do I begin! So as we are speaking with our salesperson we are being told about all the things that come on the car for shine and protection of paint, windshield, etc, we are told these things are included, great right, WRONG...they are included for the price of $1800+. Now don't get me wrong rules are rules and prices are prices, that I can respect, what I can't respect is not being told about the extra cost of these things until paperwork is signed and it's included in the amount for the car. Let me on the front end is all I ask. So 2 days after leaving the lot with the car my service warning came on, so of course I wanted to keep that in line so I made an appointment to have my oil changed. Arrived there and was told that the car was serviced in Bessemer (which I wen to Oxford) already but had not been reset. That's not all, so I take off work to go an get a tag for the car, took 2.5 hours off because I live an hour away from my job and needed to get my tag where I lived and also wanted to avoid lines. Arrived at the DMV and gave the young lady the package I was given at the dealership and she could not find my Bill of Sale. I called the dealership to see if there was some mistake and was told that we do not get the Bill of Sale until after the loan is finalized, was told that I should have been told that before I left the dealership when I was signing paperwork which this information was never told to us. The reason for purchasing a car is because the week before I was in my very first car accident hit by another car and an 18 wheeler so the last thing I needed was a bad experience purchasing a car which is exactly what I received. Again the price of the car before the additional untold $3200 was added was great, the car I love, but this experience was awful, bad enough to make me cry and that's really hard to do. I am a person that gives the benefit of the doubt so maybe it was an off day for several people at Benton Nissan in Bessemer that day and I can't say others will have the same experience but this was mine. More
by K&SC
Employees Worked With
Mr. Dodd, Mr. Sizemore, Finance Manager, and Dealership manager (I believe) , Chris Humphrey
January 19, 2020
Go see Joe We drove four hours from our home to get the best deal at this dealership. It’s sad when you can’t get the same deals local but we couldn’t but Joe an We drove four hours from our home to get the best deal at this dealership. It’s sad when you can’t get the same deals local but we couldn’t but Joe and his team made it happen! We left there with a brand new 2020 Nissan Maxima! More
by Nancy.fleming2
Employees Worked With
Joe
July 06, 2019
Don't waste your time or money!!! My original review of 5 stars has been downgraded to 1 star. If it were possible to give 0 stars, I would!!! I called the service department yesterday My original review of 5 stars has been downgraded to 1 star. If it were possible to give 0 stars, I would!!! I called the service department yesterday. The man I spoke with was beyond rude. The telephone operator is clueless! She doesn't know the difference between a manager and a salesperson. She also suggested I call the Hoover location even though I purchased a truck from Bessemer back in March. The manager says the operator is new, so how about training her before she makes your company seem to be stupid and unable to handle their own issues?!?! I took the advice of the clueless lady and called Hoover. Even though they have nothing to do with my issue, they scheduled an appointment to fix it. They were nice! So Hoover is definitely the place to go. Bessemer isn't worth your time or money. More
by Benton Nissan Bessemer Sux
Employees Worked With
None, experience was on the phone
November 01, 2017
Bad info on website If you stop taking.vehicles for repair at 5pm, changed website. Bust your butt to get before 6 like site says and get told a different Story.glad u If you stop taking.vehicles for repair at 5pm, changed website. Bust your butt to get before 6 like site says and get told a different Story.glad u read other reviews. More
by slsbowler
Employees Worked With
Na
June 25, 2016
Servic department is Horrible! They fix parts that don't need repair. When you confront them with fact that the car is still not repaired they want you to leave their establishment They fix parts that don't need repair. When you confront them with fact that the car is still not repaired they want you to leave their establishment. It is kinda like they do trial and error. I have owned a Nissan for over 40 years I will never go there again for repairs. Service manager and sales manager I dealt with. It is a wonder they have any customers. More
by rhoda,sue
Employees Worked With
service manager and sales manager
