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Bentley Jacksonville - Service Center

Jacksonville, FL

4.8
55 Reviews

55 Reviews of Bentley Jacksonville - Service Center

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January 09, 2025

Excellent service and very professional interaction. Couldn’t be happier. Would recommend to any of my colleagues More

by SAMERGARAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pavlo Palatsidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Escalante
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 27, 2024

Very Pricey and was not expecting the costs for simple services, quality of work good More

by jlindbloom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Escalante
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 27, 2024

No 2nd key, no Manuel, needed 14k of work at Bentley dealer. No response yet More

by jlindbloom
Recommend Dealer
No
Employees Worked With
Claudia Johns
Dec 28, 2024 -

Bentley Jacksonville responded

Dear Mr. Lindbloom. We appreciate you servicing your vehicle with us. We are grateful that you are satisfied with the level of service you received from our Bentley Jacksonville service department. I was surprised to see the bad review regarding our sales department as we have not sold you a car. We would like to do so in the future when you are ready. The Sales associate you are tagging does not work for us. We strive to be the most gracious and hospitable dealership in the world. We are always striving to learn and improve. Please let me know if I, or any of my team members can be of service to you. Warm Regards, TJ General Manager Bentley Jacksonville. tj@bentleyjacksonville.com 7604731817

December 18, 2024

They were courteous and forthright in their approach. Johnson was absolutely stellar in his knowledge of my vehicle and did not hesitate to provide me with a real sense of ease throughout my time at the More

by TB9459
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Escalante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe from finance was upfront and cordial
October 16, 2024

Tony Escalante is always a pleasure to interact with. Service department is quite efficient. Pavlo is a consummate gentleman. More

by 777HWS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pavlo Palatsidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Escalante
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 15, 2024

The service advisors are professional , warm and inviting as well as the entire dealership. I have been OVERLY impressed , wvery time i visit. More

by ROBSSALONS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Escalante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christina Do / service 5 stars
June 19, 2024

My husband and I both drive Maserati ( he owns, I lease). The Jacksonville Bentley dealership has been a great experience for us. They are professional and understand the need for customized service. We are More

by VW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ Samhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derek. I’m sorry I forgot his last name. , John Mansour
April 10, 2024

Great customer service great communication stayed on top of schedule and very knowledgeable of the car and what the car needed. More

by williamais
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Escalante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2024 -

Bentley Jacksonville responded

Thank you for the great review! We are so pleased to hear about your positive experience, and look forward to working with you again soon.

April 10, 2024

EXCELLENT service department. even the drivers were great. Very professional, timely, courteous and experienced. Tony was EXCELLENT. all worthy of the Bentley name. More

by barrettod
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Escalante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2024 -

Bentley Jacksonville responded

Thank you for the great review! We are so pleased to hear about your positive experience, and look forward to working with you again soon.

April 03, 2024

Excellent service department…Thank you Tony for your absolute professionalism in the handling of my newest purchase. More

by noblesg1966
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Escalante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2024 -

Bentley Jacksonville responded

Thank you for this wonderful review! We are so pleased to hear about your positive experience, and look forward to working with you again soon.

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