Back

Bentley Jacksonville - Service Center

Jacksonville, FL

4.7
61 Reviews

61 Reviews of Bentley Jacksonville - Service Center

Sort by
March 26, 2025

The dealership has great, personal, service staff. There is always a ride or loaner if necessary. More

by ADAMSD1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandan Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pavlo Palatsidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derek
Apr 02, 2025 -

Bentley Jacksonville responded

Thank you for the kind words! We're glad our service team and amenities help make your visits smooth and stress-free. Always here when you need us!

March 02, 2025

No words can truly describe Bentley Jacksonville. Tony is a top-notch service advisor—always there to answer any questions and offer help. The technicians and service manager are also excellent. High More

by Rab
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ Samhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Assi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Escalante
Apr 02, 2025 -

Bentley Jacksonville responded

Thank you, Rab! We’re honored to be your go-to for all your high-end vehicles. Tony and the whole service team appreciate your trust and continued support—it means everything to us!

February 18, 2025

Johnson and Gail walked me through the process of buying a great car and they treated me with respect. They are very good people person More

by GLOVERARCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnson Dore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gail Racine
Apr 02, 2025 -

Bentley Jacksonville responded

We're so happy to hear Johnson and Gail made the process smooth and respectful. They truly are great with people—we’ll be sure to share your kind words with them!

February 06, 2025

Johnson and Gail Walked me through the entire buying process with professionalism and very good communication Give them a raise They are a great asset to Bentley Jacksonville More

by GLOVERARCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gail Racine
Apr 02, 2025 -

Bentley Jacksonville responded

Thank you so much! We’re lucky to have Johnson and Gail on the team—they’ll be thrilled to hear your kind words.

January 31, 2025

Horrible. No communication. I will deal with Orlando for my needs. I have purchased many luxury's cars and never had such a low unprofessional level of serv More

by RENEE.MORSE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Johnson Dore
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gail
January 21, 2025

Said all the right things at first but hasn't come through with some promises. Tony in service was great when we returned after 4 days with engine lights coming on. Still no follow up from Sales on wh More

by MELISSA.MAY
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Escalante
Apr 02, 2025 -

Bentley Jacksonville responded

Hi Melissa, thank you for the feedback. We're glad Tony and Joseph made a great impression! Sorry for the delays and missing items—we're looking into it and will follow up ASAP to make things right.

January 09, 2025

Excellent service and very professional interaction. Couldn’t be happier. Would recommend to any of my colleagues More

by SAMERGARAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pavlo Palatsidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Escalante
Jan 16, 2025 -

Bentley Jacksonville responded

Thank you for the kind words! We're thrilled to hear you had an excellent experience. We appreciate your recommendation and look forward to assisting you again in the future!

December 27, 2024

Very Pricey and was not expecting the costs for simple services, quality of work good More

by jlindbloom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Escalante
Jan 16, 2025 -

Bentley Jacksonville responded

Thank you for your feedback. We’re glad you were pleased with the quality of work. Our prices are competitive with the current market, reflecting the high level of expertise and care we provide. We appreciate your business and look forward to assisting you again!

December 27, 2024

No 2nd key, no Manuel, needed 14k of work at Bentley dealer. No response yet More

by jlindbloom
Recommend Dealer
No
Employees Worked With
Claudia Johns
Dec 28, 2024 -

Bentley Jacksonville responded

Dear Mr. Lindbloom. We appreciate you servicing your vehicle with us. We are grateful that you are satisfied with the level of service you received from our Bentley Jacksonville service department. I was surprised to see the bad review regarding our sales department as we have not sold you a car. We would like to do so in the future when you are ready. The Sales associate you are tagging does not work for us. We strive to be the most gracious and hospitable dealership in the world. We are always striving to learn and improve. Please let me know if I, or any of my team members can be of service to you. Warm Regards, TJ General Manager Bentley Jacksonville. tj@bentleyjacksonville.com 7604731817

More
December 18, 2024

They were courteous and forthright in their approach. Johnson was absolutely stellar in his knowledge of my vehicle and did not hesitate to provide me with a real sense of ease throughout my time at the More

by TB9459
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe from finance was upfront and cordial, Tony Escalante
Jan 16, 2025 -

Bentley Jacksonville responded

Thank you for the great feedback! We're so glad Johnson could provide such a positive experience with his expertise. We appreciate your trust and look forward to assisting you again!

1
...