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Bentley Jacksonville - Service Center

Jacksonville, FL

4.7
58 Reviews

58 Reviews of Bentley Jacksonville - Service Center

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February 06, 2025

Johnson and Gail Walked me through the entire buying process with professionalism and very good communication Give them a raise They are a great asset to Bentley Jacksonville More

by GLOVERARCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gail Racine
January 31, 2025

Horrible. No communication. I will deal with Orlando for my needs. I have purchased many luxury's cars and never had such a low unprofessional level of serv More

by RENEE.MORSE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Johnson Dore
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gail
January 21, 2025

Said all the right things at first but hasn't come through with some promises. Tony in service was great when we returned after 4 days with engine lights coming on. Still no follow up from Sales on wh More

by MELISSA.MAY
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Escalante
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 09, 2025

Excellent service and very professional interaction. Couldn’t be happier. Would recommend to any of my colleagues More

by SAMERGARAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pavlo Palatsidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Escalante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2025 -

Bentley Jacksonville responded

Thank you for the kind words! We're thrilled to hear you had an excellent experience. We appreciate your recommendation and look forward to assisting you again in the future!

December 27, 2024

Very Pricey and was not expecting the costs for simple services, quality of work good More

by jlindbloom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Escalante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2025 -

Bentley Jacksonville responded

Thank you for your feedback. We’re glad you were pleased with the quality of work. Our prices are competitive with the current market, reflecting the high level of expertise and care we provide. We appreciate your business and look forward to assisting you again!

December 27, 2024

No 2nd key, no Manuel, needed 14k of work at Bentley dealer. No response yet More

by jlindbloom
Recommend Dealer
No
Employees Worked With
Claudia Johns
Dec 28, 2024 -

Bentley Jacksonville responded

Dear Mr. Lindbloom. We appreciate you servicing your vehicle with us. We are grateful that you are satisfied with the level of service you received from our Bentley Jacksonville service department. I was surprised to see the bad review regarding our sales department as we have not sold you a car. We would like to do so in the future when you are ready. The Sales associate you are tagging does not work for us. We strive to be the most gracious and hospitable dealership in the world. We are always striving to learn and improve. Please let me know if I, or any of my team members can be of service to you. Warm Regards, TJ General Manager Bentley Jacksonville. tj@bentleyjacksonville.com 7604731817

December 18, 2024

They were courteous and forthright in their approach. Johnson was absolutely stellar in his knowledge of my vehicle and did not hesitate to provide me with a real sense of ease throughout my time at the More

by TB9459
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Escalante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe from finance was upfront and cordial
Jan 16, 2025 -

Bentley Jacksonville responded

Thank you for the great feedback! We're so glad Johnson could provide such a positive experience with his expertise. We appreciate your trust and look forward to assisting you again!

October 16, 2024

Tony Escalante is always a pleasure to interact with. Service department is quite efficient. Pavlo is a consummate gentleman. More

by 777HWS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pavlo Palatsidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Escalante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2025 -

Bentley Jacksonville responded

Thank you for the great feedback! We’re glad to hear Tony and Pavlo provided excellent service and that our team continues to meet your expectations. We appreciate your support!

September 15, 2024

The service advisors are professional , warm and inviting as well as the entire dealership. I have been OVERLY impressed , wvery time i visit. More

by ROBSSALONS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Escalante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christina Do / service 5 stars
Jan 16, 2025 -

Bentley Jacksonville responded

Thank you for the kind words! We're so glad to hear that our service advisors and the entire team have consistently impressed you. We look forward to continuing to provide you with excellent service during every visit!

June 19, 2024

My husband and I both drive Maserati ( he owns, I lease). The Jacksonville Bentley dealership has been a great experience for us. They are professional and understand the need for customized service. We are More

by VW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ Samhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derek. I’m sorry I forgot his last name. , John Mansour
Jan 16, 2025 -

Bentley Jacksonville responded

Thank you for the wonderful review! We’re so glad to hear you and your husband had such a positive experience with John and the team. We truly appreciate your recommendation and look forward to continuing to serve you both!

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