Bentley Jacksonville

THE SERVICE DEPARTMENT WENT ABOVE AND BEYOND MY EXPECTATIONS This makes a difference for future purchases EXPECTATIONS This makes a difference for future purchases More

The staff on the sales floor is extremely attentive to the customers and answer you question in great detail. They are current on the inventory available and seem to be up to date on the working of the mo the customers and answer you question in great detail. They are current on the inventory available and seem to be up to date on the working of the model specs and the working of all the technology. Good experience. More

Tony Escalante, as usual, was awesome during this service experience. He is courteous, friendly, and always responsive to questions or concerns I might have. Bentley Jacksonville consistently honors the Ben experience. He is courteous, friendly, and always responsive to questions or concerns I might have. Bentley Jacksonville consistently honors the Bentley CPO warranty with a courtesy vehicle for the duration of the service, which makes the service experience much less inconvenient. Kudos to the Bentley Jacksonville Service Department! More

Johnson was awesome, responsive an always got back to me as soon as he could he was on it an easy to work with could get ahold of him an anytime I needed anything he got it done I would definitely recommend as soon as he could he was on it an easy to work with could get ahold of him an anytime I needed anything he got it done I would definitely recommend him! More

Johnson was completely professional and attended to all my questions. He took extra time to ensure we received the highest quality of customer service. I would absolutely shop at this dealership and work w my questions. He took extra time to ensure we received the highest quality of customer service. I would absolutely shop at this dealership and work with him again. More

Totally awesome experience. To travel from NYC to Jacksonville to purchase a car from these guys serves as a testimonial of the level of service that they endeavor to provide. To travel from NYC to Jacksonville to purchase a car from these guys serves as a testimonial of the level of service that they endeavor to provide. I will certainly continue to do business with them. Thanks Lenny and Joseph More

Processing to level of quality that is expected that should separate from lesser types of vehicles should separate from lesser types of vehicles More

The dealership was knowledgeable about the vehicles, and was able to communicate their knowledge in clear terms. Lenny was fabulous as well as Thomas, and I met several others and all were very accommodatin was able to communicate their knowledge in clear terms. Lenny was fabulous as well as Thomas, and I met several others and all were very accommodating to our needs… Best auto purchase experience I have ever had. More

Typical experience at a dealership. Salesman over promised and under delivered. It's astounding really. The salesman was friendly just not very knowledgeable. Told me I had to have c Salesman over promised and under delivered. It's astounding really. The salesman was friendly just not very knowledgeable. Told me I had to have certified funds or a wire. Immediately on arrival I was told they could take a personal check up to 50K. Wound up not taking a check book because I was told they could not take one. So I planned on doing a wire for it. Wound up doing a debit card purchase which was fine. Just the fact he does not know the policy was amazing to me. The rest of the staff was friendly. Really everyone there was nice. The came out and introduced their self and asked if we wanted anything or needed anything. I had texted back and forth with the salesman the night before and originally had planned on driving up in the morning. After thinking about it, I decided come first thing and asked what time they opened and I followed up with a phone call. Last time I talked to him I told him I'd be there when they opened at 9:00 to finalize the deal. Vehicle was filthy inside and it was finally ready at about 1:00 o'clock. He said the day before that had everything had been done but final detail. It was very obvious the car had not been touched in the 10 days or so they had it at the dealership. I almost just walked away, even after driving 4 hours to pick it up. Buying a car from a Bentley dealer?, Frankly the experience is no different than any other dealer. I've bought Lexus's Infiniti's, Acura's Honda's, Toyota's and many others. Frankly, Infiniti was far and away my best experience. I bought about 5 of them over the years and the dealership was why. There were no unexpected xx fees and charges. Just the price, tax, tag and title. This dealer likes to tack on lots of fees and extra's and says they are mandatory. Finally I gave them my bottom line. Here is what I'll pay, not paying any of the fees etc. They came down to the price we agreed on but still left all of the fees in place. It didn't matter to me, I was getting the price I wanted. More

Excellent service from everyone on the Bentley team. They took great care of me, and my car was returned perfectly They took great care of me, and my car was returned perfectly More