Bentley Indianapolis

I have worked with Austin on several transactions. I have bought three cars, traded a couple, and outright sold a few. He is always right to the point, very transparent, and just an overall great g I have bought three cars, traded a couple, and outright sold a few. He is always right to the point, very transparent, and just an overall great guy to work with. He is my first call on any highline cars I may be looking for. Appreciate you guys, Thanks !! Mike Yeager More

Please stay away from this delershp bunch of scammers they charge fees that are illegal they charge fees that are illegal More

This dealer lied to me about the condition of the vehicle I purchased. I though I could trust a BENTLEY dealer to be transparent and honest, but they deliberately concealed body damage and now will not reply I purchased. I though I could trust a BENTLEY dealer to be transparent and honest, but they deliberately concealed body damage and now will not reply my emails, calls, or text messages. I purchased a 2023 Porsche Macan GTS from out-of-state -- it's not a Bentley, but I still spent $80k plus tax, fees, and transport cost, and I will need to spend another $17k+ to get the vehicle into the condition that they told me it was in. I asked the sales person, Odai Alzeer, and sales manager, Austin Campbell, multiple times for pictures of any damage prior to purchase. I was told that there wasn't even so much as a rock chip, and the vehicle was in perfect condition. It arrived with a large, irreparable dent on the hood, a scratch on the rear bumper that is all the way through the paint, and extremely poor quality paint and body work on the passenger door, which is bent and does not close properly. The door has a ton of body filler on it and it isn't even the same color as the rest of the car! This was all immediately identified the moment it came off the transport truck, so any one at this dealership with eyes would have been aware of the condition of the vehicle on the lot. When I brought this up with Austin Campbell, he blamed it all on the transporter (as if they could paint car while it was on the truck!) and said it was in perfect condition when it left. I went back to the listing photos as was able to identify the damage, which I previously assumed to be shadows or water spots because I trusted that the dealer would have photographed all of this when I had very explicitly asked for photos of any body damage. It also has quite a lot of scuffs, scratches, and rock chips that can be attributed to normal wear and tear for a 3 year old vehicle, but the damage on the door, bumper, and hood is far outside of that. I even contacted the previous owner and he confirmed that he was aware of the damage prior to trading it in to this dealership. Austin Campbell said that he would "further investigate" but won't even reply to me now. Other lies told to me by this dealer included maintenance history (the full 20k mile service wasn't done, only an oil change), the location of the vehicle during the purchase process (it wasn't being sent for a wash, the dealership owner's wife was driving it), and it having small accessories that never existed. The listing also claimed that the vehicle passed their 125 point inspection, which evidently excludes body damage and missed a mechanical issue (leaking engine mount). I (naively) believed that a dealership representing the Bentley brand would be honest enough to disclose the actual condition of the vehicle. Instead they took advantage of the fact that I was buying it sight unseen and essentially scammed me out of thousands of dollars. I am going to have to spend a small fortune just to get the passenger door to close properly so that I can have a passenger in my vehicle, and be without the car that I just purchased for weeks while it is the body shop. And then the car will have a body work documented on Carfax, which will hurt future resale value. My experience with Bentley of Indianapolis has been what you would expect from grimy, bottom-feeder used car dealer, not a luxury brand like Bentley. The car I received is not what I was promised, and this has been the worst customer service that I have ever experienced. I would not recommend buying a car from this dealer unless you like being lied to and throwing your money away! More

I was very taken aback by my experience at Bentley Indianapolis this past March 2026. I attempted to buy a BMWx4 and secured the financing through my bank because I had better options and financing. M Indianapolis this past March 2026. I attempted to buy a BMWx4 and secured the financing through my bank because I had better options and financing. My bank even called the salesman, Daniel, and informed him I secured the financing. I wasn't able to pick the car up immediately because I had a workshop to attend and couldn't get away, which I informed him of. He said he'd get the car ready for me to pick up on Monday. The next day, Saturday, I received a message from him that he sold the car. What? No apologies, nothing. My bank and financing guy were flabbergasted because he informed Daniel I had secured the financing and would pick up the car on Monday. What sort of behavior is this? And I was a returning customer. My recommendation is to stay far away from this place! By the way, I ended up buying THE PERFECT BMW x2 from an actual BMW Store. And it was certified! More

I purchased a 2023 Range Rover Sport Dynamic from Bentley Indianapolis on January 13. My sales representative was Roger Salazar. I bought this vehicle with the understanding that it had about 18 months of Indianapolis on January 13. My sales representative was Roger Salazar. I bought this vehicle with the understanding that it had about 18 months of remaining factory warranty. That was a key reason I moved forward with the purchase. Just before the car shipped, I was informed of a camera issue. I was told it was minor and would be covered under warranty. Canceling shipment at that stage would have resulted in fees, so I agreed to handle it with Land Rover Los Angeles. After delivery, Land Rover Los Angeles determined the camera system showed evidence of pre sale tampering or non factory modification. Because this occurred before I owned the vehicle, they denied warranty coverage. I did not authorize or perform any work on this vehicle. This was never disclosed before I signed the paperwork. The vehicle also arrived with an empty gas tank and no floor mats. I was told a gas gift card and replacement mats would be sent. I never received them. I escalated the matter to the sales manager, who confirmed he spoke with Land Rover and understood the warranty denial was tied to pre sale tampering. After that, communication stopped. This has cost me over $2,000 out of pocket for repairs and replacement mats. I expected transparency and accountability from a high end dealership. Instead, I have been met with silence. I hope the dealership chooses to resolve this properly. More

Do not buy if you are out of state. Vehicle damaged before transport, refused to cover damages. Read other reviews before you do anything here. Vehicle damaged before transport, refused to cover damages. Read other reviews before you do anything here. More

In August of 2025 I purchased a 2018 Porsche Macan from Bentley Indianapolis. The salesman I dealt with was Austin Campbell. Initially he seemed like an honest young man however turned out a typical car sa Bentley Indianapolis. The salesman I dealt with was Austin Campbell. Initially he seemed like an honest young man however turned out a typical car salesman only interested in making the most money up front with no post sales help. In August of 2025 I purchased a 2018 Porsche Macan. I will not go into any of the negotiations as there wasn’t any. “Here’s the price“ period. I had a friend. I had a friend drive me down to pick it up about 110 miles from my home. About 70 miles into the drive home a warning light and message came on saying the brake pads needed replaced. I emailed the salesman and he said he would check with the service manager. I reached out to a couple of respected dealers in my area and told them my story. All said that to they would do the right thing to maintain customer satisfaction. After much no response from emails and calls I wrote to Austin Campbell and the GM Moe Barham. I was able to find a qualified mechanic to replace the pads for a fair price of $423.70 and requested reimbursement for this. No response received from either addressee. All and all a very bad experience and much respect lost of this dealership, Barham family and Austin Campbell. Please note that I refrained from writing this review for quite a number of weeks giving the dealership time to respond and do the right thing. STAY AWAY FROM THIS DEALER. More

Daniel gave me a honest discription & worked with me to purchase a outstanding used Jaguar. I would recommend him as a salesperson & not hesitate to do business with this dealership again A++ Jason From Ne purchase a outstanding used Jaguar. I would recommend him as a salesperson & not hesitate to do business with this dealership again A++ Jason From Nebraska More

I purchased a vehicle from Bentley Indianapolis in early July, and while the sales process was smooth (as one would expect), everything that happened post-purchase was unacceptable. I elected to pay for the July, and while the sales process was smooth (as one would expect), everything that happened post-purchase was unacceptable. I elected to pay for them to handle all title and registration work, but I did not receive my registration until late November. This significant delay caused the plate I intended to transfer to be revoked by my state, leaving me at risk of legal issues with local law enforcement and liable for civil penalties. When I initially reached out in August to inquire about the delay, it took multiple attempts via various communication methods before I could get in touch with anyone. It felt as though my concerns were being ignored, which added to the frustration of an already stressful situation. Once I was finally able to connect with the team, Ben McLaughlin (GM) was very helpful in getting the ball rolling, providing updates, and ensuring the process was completed, which ultimately led to the successful registration of my vehicle in November. While I appreciate his efforts at that point, the level of service leading up to this was unacceptable. I worked directly with Ben McLaughlin, Dan Abusadeh, and Khaled Abusadeh, and while the initial sales process was fine, the lack of communication and delays in post-sales support made this experience far below the standard I would expect from a brand like Bentley. Unfortunately this was the worst car buying experience I’ve ever had. More

Drove 2 hours to them after talking in the morning about a vehicle. Got there, power liftgate wouldn't work. Test drive vehicle says "Low Battery". A/C somewhat worked on one side but not the other. Wanted a vehicle. Got there, power liftgate wouldn't work. Test drive vehicle says "Low Battery". A/C somewhat worked on one side but not the other. Wanted multiple documents when I'm paying cash. How is a vehicle not run, not verified in working condition on the lot for sale? Should pay my mileage there and back! Drove 2 hours to them after talking in the morning about a vehicle. Got there, power liftgate wouldn't work. Test drive vehicle says "Low Battery". A/C somewhat worked on one side but not the other. Wanted multiple documents when I'm paying cash. How is a vehicle not run, not verified in working condition on the lot for sale? Should pay my mileage there and back! Drove 2 hours to them after talking in the morning about a vehicle. Got there, power liftgate wouldn't work. Test drive vehicle says "Low Battery". A/C somewhat worked on one side but not the other. Wanted multiple documents when I'm paying cash. How is a vehicle not run, not verified in working condition on the lot for sale? Should pay my mileage there and back! More