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Bentley Hyundai
Huntsville, AL
468 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 468 reviews
September 23, 2021
I’ve been waiting a week for Mr. Bentley to return my call in regards to one of his dealerships. Their 5 Count marketing ploy is a joke. I’ve been a customer since 2017. The shady business practices that call in regards to one of his dealerships. Their 5 Count marketing ploy is a joke. I’ve been a customer since 2017. The shady business practices that occur at his dealership would be against the law in my industry. I’ve spoken with Brett Maxey once and the only thing that I retained from that conversation was that she had to work from home on Tuesdays and Thursdays to worry about taking care of her children. She didn’t care anything about me or my situation. Actions and words proved that. I was going to pay cash for a car and instead of selling it to me they sold it to someone else to make more money off of the sale. Stephen is one of the worst car salesman that I’ve ever dealt with. I was called one afternoon for them to tell me that the car I’ve been waiting almost a year for had finally arrived. Denim Venue. I was at the doctors office so I asked Steven what time he’d be there the next morning so I could come get the car. He told me 8:30 and I said I’d meet him there. I WAS AT THE DOCTOR. THEY KNOW IM HANDICAPPED. JUST BURIED MY MOM AND DAD. But yet it wasn’t 20 minutes that he text back to tell me that someone was looking at my car. Then he called back 10 minutes later and said guess what they bought the car. I was like you’re joking me. He hung up on me and that wouldn’t answer my call. Who treats a four year old customer like that? BENTLEY THATS WHO. What was the purpose of even calling me if you were going to sell the car 30 minutes later? That doesn’t even make common sense. More
by wareaglebuddy
Employees Worked With
Brett Maxey
September 03, 2021
There is just 2 words. Excellent Service. Chris Knight went above and beyond. The entire staff I met were friendly & Helpful. The dealership employee were professional went above and beyond. The entire staff I met were friendly & Helpful. The dealership employee were professional More
by djlcross
Employees Worked With
Chris Knight, Jim Phillips, Sherine Moujdi
September 01, 2021
The dealership itself was immaculate with a warm and friendly staff. EVERYONE SHOULD ASK FOR DANNY ROGERS!!! Professional, direct, funny, and MAKES THINGS HAPPEN!!! I walked in, requested a make and mod friendly staff. EVERYONE SHOULD ASK FOR DANNY ROGERS!!! Professional, direct, funny, and MAKES THINGS HAPPEN!!! I walked in, requested a make and model that was showing on their website as being in transit. Although it was an error and not in transit, he had someone find my car in Chattanooga, drive it down, and come back to sign final closing papers about 4 hours later!!! I WAS IN SHOCK AT HOW SEAMLESS AND EASY THE ENTIRE EXPERIENCE WAS!!! Then COREY (the gentleman over the financing) called for 1 hour prior to my arrival to get me a whole point LOWER on my interest!!! This being my first car I was overwhelmed by the profiency and warmth of this team. MAKE BENTLEY HYUNDAI YOUR CHOICE FOR THE EASIEST, MOST HASSLE-FREE CAR SHOPPING EXPERIENCE IN ALL OF HUNTSVILLE!!!! More
by Jocelyn B.
Employees Worked With
Danny Rogers, Corey Castner
September 01, 2021
Ok here is the scoop we have had trouble getting our 18 Santa Fe ac fixed. First they said it was overcharged and they evacuated it to “factory”. In 2-3 weeks it freezes up again. Cary the “service manager Santa Fe ac fixed. First they said it was overcharged and they evacuated it to “factory”. In 2-3 weeks it freezes up again. Cary the “service manager” I use this term loosely because all he managed to was keep our car for 10 days then calls us after our inquiries to tell us it would be 2 more weeks. So yesterday 8/31/21 I’m to take the car back. This is the 4th time mind you. If it is fixed he is batting 25% now. We get a call from Lori our service person (she actually has tried to keep us taken care of) telling us our car is ready. Now Cary’s whole excuse for not fixing our car was it will take 2 days. It took less than 8. His reasoning for being mistaken? He didn’t know what year our car was??? Either he doesn’t care or is too dumb to do his job. Lori our tech is trying just has a slug up the chain. More
by 10ecman
Employees Worked With
Cary service manager
August 23, 2021
As always, I got great service/professionalism/efficiency from this dealer. Since I moved here from out of state in February, I have been dealing with Chris Knight and Blake Denney at your dealership. I le from this dealer. Since I moved here from out of state in February, I have been dealing with Chris Knight and Blake Denney at your dealership. I leased a new Kona in March then another last week. Also the finance guys were terrific to deal with. The last guy was Drew, I'm sorry I don't remember who the first guy was. They have been responsive to our needs and provided us with two great vehicles. Thank you! I will recommend your dealership to our friends who are in the market. Janice Kuhn More
by jlkuhn
Employees Worked With
Blake Denney, Chris Knight
August 20, 2021
Good experience friendly professional team working to answer all questions and to resolve any discrepancies. A value added visit to a modern clean facility with a professional decor. answer all questions and to resolve any discrepancies. A value added visit to a modern clean facility with a professional decor. More
by Rspetrillo@msn.com
Employees Worked With
Jim Phillips
August 09, 2021
I used the Hyundai website to determine what the standard maintenance prices were for 22.5 K mile and 30 K mile service. At the 30 K mile service on 6/8/2021 the web price was $165.79 and the actual price a maintenance prices were for 22.5 K mile and 30 K mile service. At the 30 K mile service on 6/8/2021 the web price was $165.79 and the actual price at Bentley was $760.42. The Bentley 30 K service included Transmission power flush for $240 (the Owners Manual for this car states: No check, No service required, and for Severe Usage: Every 60,000 miles), Cooling system flush $150 (the Owners Manual for this car states: Replace at 120,000 miles or 10 years), Fuel Injection system service $145 (not listed in the Owners Manual for this car). I am fine with these additional services if they will actually improve the longevity of my car, but the manufacturer does not require them. Are they really helpful or do they just generate more money for the dealership? More
by thartz
Employees Worked With
unknown
July 29, 2021
Everyone was at Hyundai was really nice, My salesman was Teddy Slocum very help in helping me find the car I bought. Thanks for everything. Teddy Slocum very help in helping me find the car I bought. Thanks for everything. More
by Terrmtk
Employees Worked With
Teddy Slocum, Jim Phillips, Sherine Moujdi
July 27, 2021
Friendly staff members do their best to give the customers what they want. We are returning customers to this dealership and have loved all the vehicles we have purchased. We have referred several o customers what they want. We are returning customers to this dealership and have loved all the vehicles we have purchased. We have referred several of our friends. More
by K Woodard
Employees Worked With
Charles Halliday , Jim Phillips, Sherine Moujdi
