Bentley Hyundai

Poor Communication with Customer One of the worst car buying experiences we have ever had. While the vehicle (Hyundai Santa Fe Sport) is performing fine, the purchase process was horr One of the worst car buying experiences we have ever had. While the vehicle (Hyundai Santa Fe Sport) is performing fine, the purchase process was horrific. While our sale person (Victor) was professional and knowledgeable, the sales manager, finance person, and general manager have been less than professional. Let's start with the sales manager. He actually stated that his service department will try to up-sell us on parts and service. Really? That makes me really want to try out your service department! Very unprofessional statement. Plus, we were never given a tour of the service department, introduced to the service manager, etc. like we have been with previous new car purchases. The finance person was completely unprofessional and disorganized. He was so busy trying to up-sell us on extended warranties and coverage (20 wasted minutes for a spiel we did not want) that he forgot to have us sign all of the proper paperwork. He called us the next week and asked us to come in (on our own time) to sign the omitted paperwork. When we arrived two days later, he was so busy trying to up-sell other customers in his office that we left after waiting for him approximately 15 minutes. When we came back again (3rd time), he apologized that he didn't see us (after he had been told we were there). We signed the paperwork and left - so unprofessional! Lastly, we received an email about a week later from the dealership asking us about our purchasing experience. We outlined the above problems and requested (via email) to be contacted by the general manager (Scott Bentley). When we had not heard anything within a week, we contacted the dealership directly (via telephone) and again asked the general manager to contact us. It's now been over a month since we purchased the vehicle and we have yet to hear anything from the dealership. Again, so unprofessional! Perhaps Bentley is the largest volume Hyundai dealership in Alabama, but once they have your cash, they forget you exist. No calls, emails, or communication of any kind. Like we said in the first sentence, the worst new car buying experience we have had in our lives. I would recommend finding another Hyundai dealership who will actually communicate with you and treat you like a valued customer. More

Steve Crotts is awesome Everyone was great! This is my second new vehicle from this dealership in 1 year! 👍I would highly recommend Bentley Hyundai! Thanks to everyon Everyone was great! This is my second new vehicle from this dealership in 1 year! 👍I would highly recommend Bentley Hyundai! Thanks to everyone from sales, service, and finance. More

Hard Working Customer Oriented All of the folks at Bentley work hard and are very customer oriented. From the salesman to the managers my experience was handled professionally. I ha All of the folks at Bentley work hard and are very customer oriented. From the salesman to the managers my experience was handled professionally. I have purchased 7 Hyundai vehicles, 5 at Bentley, and have always had great service. More

Went out of their way to accomidate needs We knew what we wanted, what was a fair price, they were able to make it happen. This is our 6th new car purchase by my family from this dealership. We knew what we wanted, what was a fair price, they were able to make it happen. This is our 6th new car purchase by my family from this dealership. More

Awesome experience I love my new Santa Fe! My salesman David Simmons was great, explained all the features of my car, account guy was great and the service department ha I love my new Santa Fe! My salesman David Simmons was great, explained all the features of my car, account guy was great and the service department had it all cleaned up, and ready to leave when my paperwork was completed. I left with a full tank and a grin from ear to ear. Got the coating to protect inside and out and they brought my car to me when it was done. That’s what I call service! Thanks David and everyone at Bentley Hyundai!! More

Great Experience I don't like buying new cars because the process is grueling. It takes forever, and I know I'm going to lose against the dealer. Because of this I a I don't like buying new cars because the process is grueling. It takes forever, and I know I'm going to lose against the dealer. Because of this I always bring my dad with me. He's a subject matter expert and has been in the business for over 30 years. David Simmons was extremely patient and very fair. We were able to get the deal we wanted and my daughter was thrilled with her new car. We will begin looking for another car within the next six months and will definitely be back. More

Fantastic Purchase Experience Charles Holladay did a fantastic job and is the reason we made this purchase! I wasn’t planning on purchasing for another few months, but he worked wi Charles Holladay did a fantastic job and is the reason we made this purchase! I wasn’t planning on purchasing for another few months, but he worked with my wife and I and got us a deal and experience that we couldn’t pass up. Thank you again to the Bentley Hyundai team! More

Charles went above and beyond. He's awesome. We bought a 2018 Hyudai Santa Fe Ultimate Limited. Charles was the salesman.He's a true professional. He went above and beyond. We are happy about our We bought a 2018 Hyudai Santa Fe Ultimate Limited. Charles was the salesman.He's a true professional. He went above and beyond. We are happy about our experience. More

Completly exceptional To start Victor Vargas is an amazing person. He made the car buying process a lot less intimidating than another dealership I visited. He gave every b To start Victor Vargas is an amazing person. He made the car buying process a lot less intimidating than another dealership I visited. He gave every bit of information that I needed to make a decision and was so kind. He presented me with numerous options and gave me all the figures necessary. I was in the market for something bigger, better and newer and he found that for me. Couldn't have been happier with the purchase and the process!!! More