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Bentley Hyundai
Huntsville, AL
467 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 467 reviews
September 23, 2018
Great customer service I compared a lot of dealers online, and this one had the best prices, and most comprehensive breakdown of price, bypassing the need for all the back a I compared a lot of dealers online, and this one had the best prices, and most comprehensive breakdown of price, bypassing the need for all the back and forth negotiations at other dealerships. My sales rep and finance rep were both very knowledgeable and helpful while not being pushy at all. Would definitely recommend them to friends and family! More
by Heather
Employees Worked With
Steven Crotts, Victor Callahan
September 21, 2018
Exceptional Experience My overall experience with Bentley Hyundai has been nothing short of exceptional. My salesman, Justin Collins has been nothing but exceptional and pr My overall experience with Bentley Hyundai has been nothing short of exceptional. My salesman, Justin Collins has been nothing but exceptional and professional in every way possible. I owned a Hyundai Sonata prior to making this purchase, and I can honestly say that it was the best car I have ever owned. Everyone at the Bentley Dealership is 1st Class and honestly want to make your experience at their dealership one of a kind. I can say with 100% satisfaction that I couldn't have had a better experience and I would highly recommend Bentley Hyundai to anyone who is looking for quality service and a quality vehicle. Greg More
by gtaylor
Employees Worked With
Justin Collins
August 20, 2018
Stay away from Hyundai I am extremely disappointed by the way Hyundai USA and Bentley Hyundai decided to handle my handsfree case. This issue was present since day 1 of us I am extremely disappointed by the way Hyundai USA and Bentley Hyundai decided to handle my handsfree case. This issue was present since day 1 of us purchasing the vehicle in 2017. I spent a lot of my time at home and away from work troubleshooting and sending several audio recordings to the company and have been able to re-produce the issue with every single phone call, however the dealership kept the vehicle for several hours and returned it back stating "we don't see a problem". I purchased a new phone, and switched 3 different carries, however the problem never went away. I am extremely saddened by Hyundai's lack of ownership of the issue. The least Hyundai could do is try to replace the radio or the microphone to eliminate the issue, instead Hyundai decided to close the case. However, after this experience, I will be taking my business to a company that stands behind their customers. It is such a shame for the entire Hyundai team that they won't stand behind the customer and fix something that is still under warranty. Do yourself a favor and stay away from Bentley Hyundai and the Hyundai Brand. More
by SayNo2Hyundai
Employees Worked With
Cary Floyd, Matt Call
July 23, 2018
Excellent Buying Experience Danny is very professional, knowledgable and honest. This is the second car that we have purchased with him and he keeps us coming back. My wife loo Danny is very professional, knowledgable and honest. This is the second car that we have purchased with him and he keeps us coming back. My wife looked with a few other dealers and the experience was like you dread to expect. More
by 3rdhyundai
Employees Worked With
Danny Rogers
July 22, 2018
Wonderful and easy Great experience. Accommodating. Explained my options in terms I could understand. Demonstrated features of car and was very patient with me. Overa Great experience. Accommodating. Explained my options in terms I could understand. Demonstrated features of car and was very patient with me. Overall great experience. Definitely recommend. More
by Schricf
Employees Worked With
Daniel Rogers
July 03, 2018
Outstanding Superior Sales Team Victor Vargas is an outstanding and very knowledgeable Salesman. A Car is a major investment. Your team made us feel very comfortable,welcome and appr Victor Vargas is an outstanding and very knowledgeable Salesman. A Car is a major investment. Your team made us feel very comfortable,welcome and appreciated! More
by James
Employees Worked With
Victor Vargas(Salesperson), John(Sales Manager), Nathan(Servicing)
June 23, 2018
"Salesperson Provides Exceptional Experience" Teddy Slocum is always our go-to Bentley salesperson. We have purchased 4 vehicles with him as our salesperson. He provides an exceptional experience Teddy Slocum is always our go-to Bentley salesperson. We have purchased 4 vehicles with him as our salesperson. He provides an exceptional experience in the car-buying process by always being ready to assist us...before, during and after the purchase! Need a new car...visit Bentley Hyundai and Teddy!! More
by Corkie
Employees Worked With
Teddy Slocum, Victor , Jim Phillips
June 18, 2018
Went great no problemd Justin Collins did a great job no pressure in the buying the car it was a no pressure no haggle process. He did a great job explaining the process and Justin Collins did a great job no pressure in the buying the car it was a no pressure no haggle process. He did a great job explaining the process and did his best to make us happy. More
by Brileykate07
Employees Worked With
Justin Collins
June 15, 2018
Satisfactory Bentley is a place where you can find good people who are ready to assist you with outstanding service. Need a car and services? Go BENTLEY! Bentley is a place where you can find good people who are ready to assist you with outstanding service. Need a car and services? Go BENTLEY! More
by Rhoda
Employees Worked With
Lorie, Nathan, Victor Vargas, Victor Callahan
June 14, 2018
Poor Communication with Customer One of the worst car buying experiences we have ever had. While the vehicle (Hyundai Santa Fe Sport) is performing fine, the purchase process was horr One of the worst car buying experiences we have ever had. While the vehicle (Hyundai Santa Fe Sport) is performing fine, the purchase process was horrific. While our sale person (Victor) was professional and knowledgeable, the sales manager, finance person, and general manager have been less than professional. Let's start with the sales manager. He actually stated that his service department will try to up-sell us on parts and service. Really? That makes me really want to try out your service department! Very unprofessional statement. Plus, we were never given a tour of the service department, introduced to the service manager, etc. like we have been with previous new car purchases. The finance person was completely unprofessional and disorganized. He was so busy trying to up-sell us on extended warranties and coverage (20 wasted minutes for a spiel we did not want) that he forgot to have us sign all of the proper paperwork. He called us the next week and asked us to come in (on our own time) to sign the omitted paperwork. When we arrived two days later, he was so busy trying to up-sell other customers in his office that we left after waiting for him approximately 15 minutes. When we came back again (3rd time), he apologized that he didn't see us (after he had been told we were there). We signed the paperwork and left - so unprofessional! Lastly, we received an email about a week later from the dealership asking us about our purchasing experience. We outlined the above problems and requested (via email) to be contacted by the general manager (Scott Bentley). When we had not heard anything within a week, we contacted the dealership directly (via telephone) and again asked the general manager to contact us. It's now been over a month since we purchased the vehicle and we have yet to hear anything from the dealership. Again, so unprofessional! Perhaps Bentley is the largest volume Hyundai dealership in Alabama, but once they have your cash, they forget you exist. No calls, emails, or communication of any kind. Like we said in the first sentence, the worst new car buying experience we have had in our lives. I would recommend finding another Hyundai dealership who will actually communicate with you and treat you like a valued customer. More
by BGflcn80
Employees Worked With
Victor (sales)
