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Bentley Buick GMC Cadillac
Huntsville, AL
181 Reviews
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Showing 181 reviews
September 03, 2019
Body Work for XTS. The XTS was in an accident and needed body work. The damage was repaired so that it appeared the car was like new in appearance. My car was deta The XTS was in an accident and needed body work. The damage was repaired so that it appeared the car was like new in appearance. My car was detailed inside and out. More
by Sam Uptain
Employees Worked With
Jessse in the body shop
August 27, 2019
They are always professional and kind. I have had great experiences with Bentley Service with my 2016 Canyon and my 2014 Cadillac CTS. They are always informative about how long the servic I have had great experiences with Bentley Service with my 2016 Canyon and my 2014 Cadillac CTS. They are always informative about how long the service may take and get you out as soon as possible. I plan to continue to use them for all of our automobile service. More
by Mike
Employees Worked With
Geoff Vosen
August 25, 2019
Excellent Customer Engagement Experience Our salesperson Johnny Roberts was excellent. He listened to our needs and delivered in a positive and supportive way. He went above and beyond in w Our salesperson Johnny Roberts was excellent. He listened to our needs and delivered in a positive and supportive way. He went above and beyond in working with us. We are very happy with the car we purchased and thrilled with the Bentley sales experience. More
by Jazzy Hairlady
Employees Worked With
Johnny Roberts
August 20, 2019
Had a flat tire and unexplained noise. My flat tire was changed by AAA, but a noise and unexplained roughness occurred. Turned out, my spare tire was "out of round". Bentley replaced the My flat tire was changed by AAA, but a noise and unexplained roughness occurred. Turned out, my spare tire was "out of round". Bentley replaced the flat tire and discovered the noise WAS caused by the spare tire. They also did a required oil change, tire rotation, wash and whatever else was needed at the time. I had my car back in 2 days! No more noises. Thank you. More
by Pat's Cadillac
Employees Worked With
Kirby
August 20, 2019
Down it went in 4 days We purchased a 2014 Chevy Silverado on Monday, August 12, 2019. The purchase process was a fairly uneventful one. The salesman and his manager said th We purchased a 2014 Chevy Silverado on Monday, August 12, 2019. The purchase process was a fairly uneventful one. The salesman and his manager said that the truck needed to have it's inspection and some front tires put on and that we could pick the truck up in a couple of days. They also agreed to have their guys work on some dents on the driver door at a later time. We were given a brand new 2019 Sierra as a loner. 1. They call my husband the next day and say that they forgot to have him sign some papers. 2. I go to pick up the truck Wednesday, I had to wait 30 mins for someone to figure out if the work was done, even though I had been called to say the truck was ready Tuesday evening. 3. I finally get the keys, the truck had not been detailed and it was on a quarter tank. Both of which, I was told would be handled. The back of the driver seat was down as well. I called Clay the sales manager over to point the seat out. They promised to have it repaired when we brought it back for the dents. Saturday I leave from work at 10pm and the truck would not start. It sounded like the battery! No lights were left on or anything. I was able to get a jump and have the battery switched out in the dark. Sunday, the truck begins to make a grinding and scratching noise in the steering wheel on the driver side. Monday we called and left a message, Tuesday I have called and left a message. No response. To be continued. More
by thanksnotsomuch
Employees Worked With
clay
August 13, 2019
Great experience The Service writer and the service engineer/technician were absolutely customer oriented in ensuring all my expectations were met from the time I brou The Service writer and the service engineer/technician were absolutely customer oriented in ensuring all my expectations were met from the time I brought my 2015 GMC Sierra in for an Air Conditioning problem on a 95 degree day. Scott was very helpful in getting the right service technician to work on my truck and when the service tech was completed with the repair he explained what he had done to repair the system and the further steps he took to ensure that A/C high pressure line doesn't rupture again. More
by mike1324
Employees Worked With
Scott Kendrick
August 12, 2019
Kirby always keeps my car well serviced Kirby always takes care of my service needs and arranges for a loaner car so I can attend my meetings when I drive down from Chattanooga. Bentley is m Kirby always takes care of my service needs and arranges for a loaner car so I can attend my meetings when I drive down from Chattanooga. Bentley is my original dealer More
by Parker
Employees Worked With
Kirby Acklin
August 02, 2019
Excessive Charge at Lease End After returning my 2016 GMC Terrain to the dealership at lease end, I find out they are charging me $452 to supposedly get the vehicle ready for aucti After returning my 2016 GMC Terrain to the dealership at lease end, I find out they are charging me $452 to supposedly get the vehicle ready for auction. This car was under the 42,000 miles as stated in the lease agreement and was in almost pristine condition. I asked numerous times if there would be any more charges or fees and was told no, because there was no extra mileage and no abnormal wear and tear. This was my first time leasing a vehicle and, obviously, it will be my last. It will also be my last time dealing with Bentley Auto Group. More
by leasegal
Employees Worked With
Drew James
July 29, 2019
Routine service and inspection Service was accomplished in a competent, timely, and customer-friendly manner. Customer waiting area was clean and accommodating -- beverages, televi Service was accomplished in a competent, timely, and customer-friendly manner. Customer waiting area was clean and accommodating -- beverages, television, reading materials, and wifi access to Internet. More
by WJK
Employees Worked With
Geoff Vosen
July 25, 2019
Purchase of 2019 Cadillac Easiest trade I have ever made. Biff Anderson,my salesperson, was knowledgeable and professional. I love my new Cadillac. I look forward to the sam Easiest trade I have ever made. Biff Anderson,my salesperson, was knowledgeable and professional. I love my new Cadillac. I look forward to the same great dealership experience when I have my new car serviced in the future. More
by RTB
Employees Worked With
Biff Anderson & Nolan Baker
