Bentley Buick GMC Cadillac

From a problematic Premium XT5 to a Platinum XT5 replacement The only reason that the Hornaday's drive GM cars is due to Bentley Cadillac, GMC. Their exceptional personnel, including Greg Sexton, Ricky Crooks an The only reason that the Hornaday's drive GM cars is due to Bentley Cadillac, GMC. Their exceptional personnel, including Greg Sexton, Ricky Crooks and J.D. Patterson. This purchase is the 5th vehicle we have bought from this dealership. Each and every purchase has been handled with the utmost of professionalism and frankly, given this last car, we would have gone elsewhere were it not for our previous experiences. We patiently waited for the release of the XT5 and scheduled a visit for the debut at the dealership on the day of the release. We purchased one of the first vehicles and in fact, bought the floor model before it was uncovered. We love the car, but shortly after delivery it had a air conditioning problem that was simply thought to be a low freon problem. Over the next 11 months, the car had at least two more air problems as well as several recalls. On our last visit, specifically for an air conditioning problem, it was determined that there had been a slow leak in the system that virtually required disembowelment of the entire dash. A fix that would require long term repair at the dealership. To the rescue, comes Ricky Crooks, who provides a loaner car, another XT5 but an upgraded model, Platinum edition. At this point, my Wife had lost all confidence in her Premium edition XT5 and had decided to pursue looking at Lexus for a comparable vehicle. Because of Ricky's fast thinking, the added features and operational reliability, she was open to an upgrade rather than an abandonment of Cadillac entirely. Ricky went to work to find her a car that met all of her requirements, and placed her in a Platinum XT5. The only dilemma here, is that perhaps, her original Premium XT5 should have been replaced at purchase price and that applied to the cost of the Platinum XT5. Clearly, the vehicle had mileage on it, but, the problem was a latent one, which became a nuisance and degraded her confidence in the vehicle on the long road trips she makes to see our Grand Children. Our belief is that the new XT5 will not have issues and will keep her excited to be a Cadillac owner. More

First service on new CT6 Bentley Cadillac has a very good service department. I have been doing business with them for years and have never been disappointed. The waiting ar Bentley Cadillac has a very good service department. I have been doing business with them for years and have never been disappointed. The waiting area is also comfortable. More

Great Did not take very long to check out my car. Everything was done properly. The techs were great. Good place to be! I would recommend it to my frien Did not take very long to check out my car. Everything was done properly. The techs were great. Good place to be! I would recommend it to my friends. More

new truck sales Drew was very helpful, and professional. We enjoyed working with him. He went out of his way to help us work through the sales. Enjoyable experienc Drew was very helpful, and professional. We enjoyed working with him. He went out of his way to help us work through the sales. Enjoyable experience. More

great dealership As always, the staff was very professional and on point, including the courtesy van driver and cashier. I also highly recommend their service depart As always, the staff was very professional and on point, including the courtesy van driver and cashier. I also highly recommend their service department. Thank you. More

Roof no longer leaks. Comment about question below about person serving interest of customer or dealership. When the service advisors "acts in my interest," he IS acting i Comment about question below about person serving interest of customer or dealership. When the service advisors "acts in my interest," he IS acting in the dealership's interest--because that makes me trust the dealer and causes me to repeat business. More

Great service as usual!!! Scott Kendrick does an outstanding job making sure that my GMC Yukon is properly serviced and maintained. He is a great representative for Bentley GM Scott Kendrick does an outstanding job making sure that my GMC Yukon is properly serviced and maintained. He is a great representative for Bentley GMC. More

Bentley Motors Service Totally love Bentley Motors. Service was thorough. The people at Bentley treat us as premium customers. The atmosphere is like that of a family. I Totally love Bentley Motors. Service was thorough. The people at Bentley treat us as premium customers. The atmosphere is like that of a family. I am so pleased with my Buick Encore! Thanks Paul! More

Great and Friendly Service Stan is great to work with he also takes time to get customers input and then takes care of the problem. I would highly recommend Bentley for service Stan is great to work with he also takes time to get customers input and then takes care of the problem. I would highly recommend Bentley for service or purchase a vehicle. More

New car purchase This is my 2nd purchase from Bentley. That always seem to work out the details. Service Dept has always been very attentive to the details of any prob This is my 2nd purchase from Bentley. That always seem to work out the details. Service Dept has always been very attentive to the details of any problems that may arise. Would definitely recommend this dealer. More