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Bentley Boston - Service Center

Wayland, MA

4.6
29 Reviews

29 Reviews of Bentley Boston - Service Center

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March 30, 2022

Excellent communication and service for both my GTC and Bentayga I’ve relied on them for many years More

by Wgagnier
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Raymond and Kat
Mar 30, 2022 -

Bentley Boston responded

Thank you for sharing your experience! We appreciate your 5-stars, and look forward to working with you again! -Bentley Boston

October 11, 2021

Not sure why it's called luxury service. Other than the luxury bill the service doesn't even come close to a regular service center. Unless you don't care about how much you spend you more than welcome to More

by Vinupaul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Christine Scott
4.0
This rating includes all reviews, with more weight given to recent reviews.
Vadzim Kelly
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mason Whiteman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Warrell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service dept, Giovanni Tosti
Oct 26, 2021 -

Bentley Boston responded

Thank you for reaching out to us. We are sorry that you have had this recent experience. The service that you requested when making your appointment, was a two year service which takes between one and a half to two hours to complete. It was noted that your brake wearing light was on and an estimate was presented to you. At that time the advisor was able to secure a technician with the hope of helping you within your time constraints. The other client in the waiting area was given a loaner due to scope of repairs, not a delay in wash. We take these experiences seriously and going forward we use this as a learning tool to strive to exceed all of your expectations. We do hope that you will give us an opportunity to service your beautiful Alfa Romeo again in the future. Please feel free to call with any questions or concerns you may have. Thank you, Giovanni Tosti - General Manager giant@herbchambers.com

August 13, 2021

Raymond was very helpful and professional. He made sure my car was working properly. He even took care of my inspect sticker. Thank you! More

by CDrooker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Raymond
Aug 13, 2021 -

Bentley Boston responded

Thank you for the positive feedback - we'll be sure to share it with Raymond! We appreciate you visiting us here at Bentley Boston and hope we can be of service to you again in the future!

August 07, 2021

The service was outstanding. All work was completed on time, the car was also cleaned inside and out. More

by Ficsf12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Raymond in service
Aug 09, 2021 -

Bentley Boston responded

Thank you for sharing your service experience with us at Bentley Boston! We hope to be of service to you again in the future!

June 30, 2021

Very friendly and accommodating people. Pick and delivery was superb! More

by jeff.quinn
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ray and Corey
Jun 30, 2021 -

Bentley Boston responded

This is a fantastic review! Thanks from the entire team at Bentley Boston!

June 25, 2021

Raymond is extremely professional and knowledgeable. Was instrumental in helping solve a complicated problem with the easiest solution. Very service oriented. The service team is great. More

by Dan D
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Raymond Guarino
Jun 25, 2021 -

Bentley Boston responded

We appreciate the great feedback about Raymond and our team! Thanks for your business, from all of us here at Bentley Boston and we'll see you next time!

April 26, 2021

I want to thank Raymond and his expert team for helping me get my vehicle repaired. They were knowledgeable and kind. I would recommend Bentley of Boston to all . Sincerely, Noreen D’Alessandro More

by N.feeney15
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Raymond
Apr 26, 2021 -

Bentley Boston responded

Hi Noreen, thanks for taking the time to share your experience working with Raymond! We look forward to seeing you next time at Bentley Boston!

October 15, 2019

Stolen from Service Invoice! Bentley Boston hauls up our Bentley FS to Wayland for services. Meanwhile, our 14 year old son is fatally killed in a UTV accident that had been More

by Gone in 60 Seconds
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jose, Giovanni Tosti, Joyce Zavolas
April 09, 2010

My experience with Bentley Boston Service Dept. has been exceptional. From the Service Manager to the Technicians they have been courteous, patient (I am a first-time high end car owner - '99 Bentley Azure More

by JohnZiffer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gator Colet, Service Mgr; Gary & Yannis,Svc Techs
3