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Bentley Boston

Wayland, MA

Overview
Employees
Reviews
Vehicles
4.7
53 Reviews
Your experience at Herb Chambers Bentley Boston is unique and unlike any other dealership because our clients are as unique as every vehicle that we sell. Our Sales & Service team will take the time to listen to our clients and access their needs, ensuring only the greatest experience for you. In an industry filled with distrust, we stand to be the antithesis and strive to create a relationship built on the foundation of trust, ensuring your peace of mind. For it is not until you are completely satisfied that we are. Our commitment to you is one based on gratitude for choosing to do business with us. As such you can rest easy knowing that when it comes time to purchase, finance, lease or to perform maintenance on your vehicle, we have hired and trained only the best and highly trained professionals.
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533 Boston Post Rd Rt 20

Wayland, MA

01778

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Showing 53 reviews

April 12, 2023

Bill went above and beyond to make sure that I was happy with my purchase. The transaction could not have been easier. He even went out of his way (twice) just to get things done. Thanks again Bill! More

by Tycapecod
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
William Germano
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Apr 14, 2023 -

Bentley Boston responded

Thank you for sharing this kind review with us! We're happy to hear Bill went above & beyond to assist you with your purchase and we hope you enjoy your new vehicle. Please don't hesitate to reach out if our Bentley Boston team can be of service again in the future!

March 24, 2023

Very pleasant and friendly dealership and knowledgeable Andrew took his time to explained the carbon detail to me More

by Tarah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Guarino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Hannafin, Andrew Fenno
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Mar 24, 2023 -

Bentley Boston responded

Thank you for your review, Tarah! Andrew and our team look forward to seeing you next time at Bentley Boston!

March 21, 2023

Andrew is simply wonderful. Very professional and extremely knowledgeable. The dealership as a whole is amazing. More

by Prince Charles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Guarino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Fenno
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Mar 23, 2023 -

Bentley Boston responded

We're so happy to hear it! Thank you for rating Bentley Boston five stars!

October 07, 2022

Connor Gorman gave me first class service from start to finish. He made everything seamless from the signing of documents to the delivery of my Mini Cooper . Extremely communicative with me and responded t More

by Sarah Doracaj
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Connor Gorman
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Oct 07, 2022 -

Bentley Boston responded

Sarah, thank you so much for the wonderful feedback! We're happy to hear Connor worked hard to make your experience with us a great one and we'll be sure to pass along these kind comments to him. Thanks for choosing Bentley Boston and please don't hesitate to reach out if we can be of service to you again in the future!

September 30, 2022

The people are great at this dealership, Andrew was incredible, I have had the pleasure of owning Bentleys since 2003 and have never had the personalized service that I received from Andrew! More

by jponte
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominic Warrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Advisor Andrew
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Oct 03, 2022 -

Bentley Boston responded

Thank you for your 5-stars! We're so happy that Andrew provided you with excellent service! -Bentley Boston

September 08, 2022

Kept me updated On parts Very satisfied Very accessible when calling Overall a very good experience Thank You More

by ajpal1953
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew. Ray
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Sep 08, 2022 -

Bentley Boston responded

Thanks for the five stars! We hope to see you back here for all of your future automotive needs! -Bentley Boston

August 20, 2022

Raymond ,was extremely helpful , ,professional and. Very knowledgeable about the specific problem I had, and went out of his way to make sure I was happy with the service I received ! I will absolutel More

by Robert.e.mattie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Raymond and Andrew Service dept
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Aug 22, 2022 -

Bentley Boston responded

Thank you for the kind review, Robert! We're so glad Raymond had the opportunity to assist you during your visit and we look forward to seeing you again next time here at Bentley Boston!

August 03, 2022

My extra with Bentley of Wayland was very professional. Andrew was patience and thoughtful and professional. More

by Usanders1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew
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Aug 04, 2022 -

Bentley Boston responded

Thank you for the wonderful feedback! It was a pleasure having you visit us here at Bentley Boston and Andrew & the team look forward to seeing you again next time!

March 30, 2022

Excellent communication and service for both my GTC and Bentayga I’ve relied on them for many years More

by Wgagnier
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Raymond and Kat
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Mar 30, 2022 -

Bentley Boston responded

Thank you for sharing your experience! We appreciate your 5-stars, and look forward to working with you again! -Bentley Boston

November 29, 2021

Not a great experience buying from this dealer. I am an out of state buyer and it just felt that they didn’t really care about handling the sale honestly and professionally. More

by Solk
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kevin and Rahim
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Dec 16, 2021 -

Bentley Boston responded

Hi Sol, We are sorry for any misunderstanding. We make every effort to ensure our customers have the best possible experience when purchasing any of our vehicles. We understand how difficult it is purchasing vehicles from out-of-state and we consider ourselves experts at that. Through this experience we’ve had together, you’ve introduced us to a new product that has not been offered in Massachusetts before. After a long conversation with you and our vendors, we were not only able to wrap the full vehicle for you, but we were able to accommodate your request and include the windshield in this wrap at our expense. From our perspective, we went over and above to ensure you were satisfied with the experience you had at Bentley Boston. You now have everything you paid for and thought you paid for. Thank you, Giovanni Tosti, General Manager.

Dec 16, 2021 -

Solk responded

Yes, it is true that you FINALLY gave me what I paid for, BUT, had the windshield been protected in the first place, LIKE IT WAS SUPPOSED TO BE , a rock that cracked it wouldn't have caused me to have to use my 1 windshield replacement in my protective package at only 300 miles new. Now I have no protection moving forward. I still stand by my review as there were more issues than just the windshield. It's unfortunate as it has marred the entire purchasing experience for me.

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