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21 Reviews of Benson Ford Inc - Service Center
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July 26, 2024
My trust in dealership service is completely gone - not completely sure if it was blatant sabotage to upsell, sexist (not the first time a woman is taken advantage of concerning auto service) or just downr completely sure if it was blatant sabotage to upsell, sexist (not the first time a woman is taken advantage of concerning auto service) or just downright incompetence. I've had my 2019 Ford Escape serviced at Benson for a year, and I'm done. I ask for tire rotation and I end up with roaring wheels and all four (1-1/2 year old tires) ruined; cupped. Odd it was never mentioned on their (pencil whipped) service reports. I've left there on a couple occasions and had to fill up my washer reservoir in the next week. I asked once to see what is hanging under my car, and they took upon themselved to remove my under car splash shields and didn't put them back - in an attempt to force me to buy new? To the tune of $400? Nope, my husband can put the old ones (they said are ruined) right back on. My last service was 5/20/2024 - in the last 8 weeks I've replaced 4 ruined, cupped tires (theservice report said tread was low on 2 and needed to be replaced), changed the crank sensor, changed out 1 plug, added coolant, why was THAT low??? Installed a new battery, changed arms on both wipers and NOW I have white smoke and that dooming smell of glycol coming from the exhaust. What the heck did these guys do to my car? There is no trust and from the looks of it, I'm not just out of Benson, I'm probably out of a car soon. Horrible, horrible, horrible. I've learned to never put my faith in a supposedly reputable establishment to take care of me and my car. They just don't really care. Thanks for nothing. I'll probably buy another Ford, but I'll never darken the door at Benson, and I'm spreading the word. More
by Jake
Employees Worked With
Don't remember the service person's name. Younger guy. Nice.
April 27, 2024
Service department was very rude, especially Scott. His manager called to defend him and told me that the Ford company had stopped making the part to fix my truck. Another dealership ordered the part a His manager called to defend him and told me that the Ford company had stopped making the part to fix my truck. Another dealership ordered the part and fixed the problem for half of price. The service manager lied to me. I don’t trust them. More
by dzm
April 13, 2024
I made an appointment to have my F150 repaired by calling on a Thursday and received an appointment the following Wednesday at 8:00 AM. I left the truck at 6:45 AM in front of the service department. I left on a Thursday and received an appointment the following Wednesday at 8:00 AM. I left the truck at 6:45 AM in front of the service department. I left the keys in the service drop box with a message I would pick it up at 4:00 PM. I was told when I made the appointment, that a diagnostic would have to be done and it would cost me $150.00. I said OK that would be fine. After they had my truck all day long, I went to pick it up only to find out that they had done nothing to my truck. I asked what did the diagnostic show. Scott's reply "I don't know anything." I said it appears to me that you did not want to work on my truck. Scott said it takes 48 hours and I did not give them time to diagnose the trouble and fix the problem. I went to another dealership and had the problem diagnosed and fixed in less than an hour. I bought one vehicle from Benson Ford of Easley, SC and I will not buy anymore vehicles from them. An appointment in the service department does not mean a thing to the Benson service techs. I would not recommend my worst enemy to them. More
by dzm
Employees Worked With
Scott
December 14, 2022
Scott in Service is horrible at customer service, Save your time and $ and go else where, there service department is horrible, check out there google reviews for service. your time and $ and go else where, there service department is horrible, check out there google reviews for service. More
by j.lewiscu
September 15, 2021
Mike Johnson, Very Very Pleased with my experience with him last Friday he handled the problem with my Truck very professional and have nothing but high praise for his attention !! Thank you Mr. Johnson !! him last Friday he handled the problem with my Truck very professional and have nothing but high praise for his attention !! Thank you Mr. Johnson !! More
by H.D. Nix
May 18, 2020
The service department is awful. The communication is awful. Our truck was in the shop was for a week, got a call telling me that the wrong parts were ordered & it would be another week, come to find out awful. Our truck was in the shop was for a week, got a call telling me that the wrong parts were ordered & it would be another week, come to find out our truck had been ready for 3 days & they were talking to the wrong customer.This is just one issue. More
by Purple Daisy
Employees Worked With
Other Employees :
Shane Henson, Robert Peeples, Mike Johnson
March 20, 2020
I purchased my 2015 f150 from another dealership. I took it to benson to have it serviced. They went through the truck and they saw it had a couple recalls and they fixed them right away.They didnt pressure it to benson to have it serviced. They went through the truck and they saw it had a couple recalls and they fixed them right away.They didnt pressure me into getting all the service done at once either. They helped me schedule what needed to be done first and we scheduled the rest. I will take my truck back there for all of the service that I need.I was really impressed with them and the friendly atmosphere there. More
by david.blakely75
Employees Worked With
January 29, 2020
Did not get the service I was promised. I had my vehicle towed to Benson Ford because the mechanic it was at could not get the OB2 port functions to work and the computer had errors. We told I had my vehicle towed to Benson Ford because the mechanic it was at could not get the OB2 port functions to work and the computer had errors. We told them it was a computer error on the phone. Benson Ford called me back and stated it was a vacuum line and the injectors needed cleaning. The battery was also dead. I told them this was fine as long as the issues was fixed and they gave me a quote. I told them I could not pick it up till next Thursday. When I arrived on Thursday morning they didn't even have the job completed. I was told by Joe Robertson (my contact with this transaction) that it should be done by noon. So I left and came back. At noon he stated that his mechanic was having issues programming it and he would not hold me up any longer. He gave my a rental to drive home. This was the only pleasant part of the experience; but it still was not my vehicle. I came back the next day with my family after Joe called me saying it was ready. I had my wife and children enter the vehicle as I went in to pay; but as I was paying she found out the radio, navigation and DVD system did not work. I asked Joe to look. I asked if it was a fuse. He claimed it had power and they don't miss fuses. He claimed it came to them like this from the other mechanic. I said OK I will call them. I did and they denied it but did look up what fuses it would be and told me over the phone. The fuse for all of the above was totally missing from the fuse box. This is absurd that a Ford dealer would not know this or replace a fuse. Well I put the fuse in and drove it down the road with my family in the vehicle. The computer issues came back. I had to pull the fuse to make it work and even then it wasn't right. It was the same day I picked it up. I called Joe and he promised to return my call and let me know something. I am still waiting. My wife called 3 days later and was promised that the service manager would call her back. This too has not happened. We now have the vehicle parked as it is not a vehicle we can trust to drive. I feel like I was up-sell for a service(injector cleaning) and would be fine if the problems where taken care of; and we feel like lied to about the issues being cleared on the vehicles computer. A 10 amp fuse is more than likely a few cent and they have better access to the knowledge to why the radio and such where not functioning. Then when I put a fuse in a spot where there was no fuse leads me to believe it was intentionally done to hide the problem. More
by wpboyce
January 11, 2020
Fantastic Service and Asst. Service Manager! My wife had a stroke. Joe Roberson was able to get me in and out in 30 mins and paid the bill! WOW. The best! My wife had a stroke. Joe Roberson was able to get me in and out in 30 mins and paid the bill! WOW. The best! More
by tgojimporter
Employees Worked With
Joe Roberson Asst. Service Manager
