Benson Ford Inc

Terrible Customer Service Why would it take an entire hour just to turn in a lease?? And that comes on the heels of wasting two hours on a "pre-check" two weeks ago that turns Why would it take an entire hour just to turn in a lease?? And that comes on the heels of wasting two hours on a "pre-check" two weeks ago that turns out wasn't required and was a waste of time. Nobody at this place knows what they're doing - will never buy or lease from them again. More

Very Disappointing Experience My wife and I have been Ford owners for many years but when we tried to purchase a new Ford product through Benson Ford in Easley, SC, it became an im My wife and I have been Ford owners for many years but when we tried to purchase a new Ford product through Benson Ford in Easley, SC, it became an impossible task. It seemed to be your typical new car sales experience where the numbers just never added up. Internet sales price was different than showroom price and discounts afforded to you just never made sense. We got a sales price for the car and then discussed trade values and suddenly the prices changed dramatically on the discount side. I am very disappointed that a home town dealership has to stoop to "floating money" to make a profit. A little advice guys: be up front with people, you will earn not only their business, but more importantly, their trust and respect! More

Worst service and treatment Said they don't need or want my business when confronted over not being given tsb / recall info requested. Does not have any interest in resolving a D Said they don't need or want my business when confronted over not being given tsb / recall info requested. Does not have any interest in resolving a DEFECT in their transmission. This not neglect or wear and year but a DEFECT. More

will never go there again I bought a Ford Edge and was lied to about the price. I had heard so horror stories and it's "my bad" that I didn't listen to them. Now I have an over I bought a Ford Edge and was lied to about the price. I had heard so horror stories and it's "my bad" that I didn't listen to them. Now I have an overpriced new car that I can't even take into the service department while it is under warranty without waiting over a week. It is 90 degrees and my air conditioner stopped working but the service department stated that it would be over a week before they could even look at it. Needless to say, I will never go there again. I'm even looking into finding someone else to fix my air and paying for it myself. I don't trust those people. More

Tim Emory, the used car dealership manager, treated my wife and I like trash. A simple, "Benson Ford cannot except your offer of $XXXXX" would have sufficed, instead Mr. Emory decided to insult me and my wife and I like trash. A simple, "Benson Ford cannot except your offer of $XXXXX" would have sufficed, instead Mr. Emory decided to insult me and my wife for an "unreasonable" offer. He thought it would help to explain that car dealers are here to make a profit and thought it was necessary to tell me how "making a profit" works. Also, raising your voice while standing over a seated customer does not make for a great sales approach. Mr. Emory - Your customers are your lifeline, don't treat them like children. Treating people this way not only insults the customer but hurts the people that you manage. A manager should be a mentor for his/her employees, not a roadblock for their success. I would be ashamed to have you on my payroll. More

Beware of this dealership! It is full of deceptive, dishonest, crooked people. Benson Ford in Easley, SC sold me a Lemon vehicle, but I did not know it was lemon until I went to trade the vehicle i dishonest, crooked people. Benson Ford in Easley, SC sold me a Lemon vehicle, but I did not know it was lemon until I went to trade the vehicle in at another dealership. I asked the dealership what can be done, but they don't care to resolve the issue (Smith/Crow). However I am looking into my legal options. Not only does Benson face a $5000 fine per SC law for not reporting this on the title when it was in their hands, they also violated the Deception Act. This was DEFINATLY not brought to my attention. Not only that, per the credit union, they shouldn't even have approved the loan, since the loan is for more than the vehicle is worth. That is another story and review (to come). So Benson sold me a vehicle whose equvilent would be worth $21K, but this vehicle is worth much less. It may be something I could accept if I got an awesome deal on, but essentially I am in the hole. The real issue is loan vs. the vehicle's value. Per Carfax, the vehicle is worth only $750 less because of the stamp. So a private party sale would be my only route. But this is not my first problem with the dealership. At the point of sale, I was told by the finance rep (Binot) that my check (down payment) would be held until a certain date. It was not. A secretary told me this was illegal, but all I know is what employees tell me will happen, not what the law is. I traded in a vehicle and did not want to do a down payment, but was pressured into giving one More

Needed a gas filler hose replaced.. part attached by two clamps, approximately a 10 inch long 1/1/2 inch diameter fule hose. Benson ford estimated the repair at $215.00 $115 for the gas tube and 100 clamps, approximately a 10 inch long 1/1/2 inch diameter fule hose. Benson ford estimated the repair at $215.00 $115 for the gas tube and 100 for an hour labor! Went to NAPA and bought the gas fuel tube for $18! A local mecahnic installed it in under an hour for $72 Benson was trying to charge me $115 dollars for a Fuel hose! Benson Ford is a ripoff! More

Used car department does not have the honesty, integrity and ethics you would expect of a new car dealer. and ethics you would expect of a new car dealer. More

GM of dealership would not come and sit down with us to discuss problem we were having with the car. They even called the cops on us while they had us waiting in their dealership for the GM to come from a discuss problem we were having with the car. They even called the cops on us while they had us waiting in their dealership for the GM to come from a supposely meeting. They even threatened to have the car towed to our home if we left the car there while the GM was in a supposely meeting. The whole time we were at the dealaership the GM was across a side street at the Ford dealership. Needless to say, I will never shop at one of their dealership again. More

If you ever go there, make sure that you get all of your paperwork. If not, they will come back and say something like you didn't complete paperwork, or you possibly even commited fraud. They are crooks. paperwork. If not, they will come back and say something like you didn't complete paperwork, or you possibly even commited fraud. They are crooks. If you encounter anything strange, hire a lawyer immediately! More