Benson Ford Inc

Car sales at it's worst Be prepared for negotiation nonsense, double teaming and never really getting what you want. Also watch for the addition of coatings to the price of t Be prepared for negotiation nonsense, double teaming and never really getting what you want. Also watch for the addition of coatings to the price of the car. They lie and play games through the whole process. Most disgusting buying experience ever. Run, don't walk away from this dealership. More

Worst Customer Service Ever. I first want to say that I've bought numerous cars over my life, and this is the first time I have ever been so shocked at how horrible I was treated. I first want to say that I've bought numerous cars over my life, and this is the first time I have ever been so shocked at how horrible I was treated. I submitted an inquiry on a truck this dealership had in stock. I was contacted shortly after by text, and texted back and forth with a sales representative. I had given the rep all my info and what i was looking to do. The next day I still had not recieved a call yet. So after I got off work, I called the dealership. I had no clue that they closed at 8, but someone answered the phone. I explained to him my situation, and he immediately cut me off and asked why I wasn't buying at a dealer in my city. Seriously???!!! I started to explain, and he again cut me off saying "have a good night sir" and hung up. I am trying to buy something from you! I am shocked you would treat a potential customer like that. STAY AWAY. If you are local to this dealership in would look else where. After reading other reviews it seems like poor customer service and rudeness is a common practice here. I will be taking my business to one of the other 15 Ford dealers within my area. More

I went there for a used car after wreck Ask Robert for used car after wreck. Sent man 2 pick me up. How many used cars shown 2 me, 0? Only new I could not afford. I ask take me home. Reply, Ask Robert for used car after wreck. Sent man 2 pick me up. How many used cars shown 2 me, 0? Only new I could not afford. I ask take me home. Reply, no, no we work this out! Work = brand new all electronic focus I can not afford, I'm screwed. They don't care! More

There liers Those people lie like you are stupid. They rip you off on your trade in.they will lie to you so you will buy there car.I will never buy a car from the Those people lie like you are stupid. They rip you off on your trade in.they will lie to you so you will buy there car.I will never buy a car from them again.they SUCK More

Poor service Took over 2 hours for an oil change At home noticed a large nick in back of hatch and bumper that was not there before and was fresh because the peel Took over 2 hours for an oil change At home noticed a large nick in back of hatch and bumper that was not there before and was fresh because the peeled off paint was still attached. Stepped in a large wad of gum in the parking lot which got all over shoes car and home carpet. Not happy. More

POOR POOR customer service Sent a 2 page letter to General manager David Crow on 3/5/2017 to this date 3/20/2017 have not heard from him at all concerning my repair questions on Sent a 2 page letter to General manager David Crow on 3/5/2017 to this date 3/20/2017 have not heard from him at all concerning my repair questions on what they charged me. This fall was going to purchase 2018 F-150 from this dealer. But this is not happening at Benson Ford. There are plenty of Ford dealers that would like my business. Also asked one of the salesman about when the F-150 2018 would be in. At this time he was reading the paper, to me it looked like he did not want to be interrupted. Just told me in the fall and that was all he said. Poor Customer service. More

Worst experience ever! Poorest of poor customer service. I have never dealt with a dealership that was more dishonest about quotes, pricing, fees, etc. I spoke with two s Poorest of poor customer service. I have never dealt with a dealership that was more dishonest about quotes, pricing, fees, etc. I spoke with two sales reps and three managers regarding ONE vehicle and received differing information from each one including willingness to negotiate a price, supposed mandatory fees, out the door total, and on and on. One manager claimed they add a $200 millennial protection package that was not optional to all new and used cars sold. Even when I tried to decline it, he claimed it was not optional numerous times. When I finally spoke to his manager, he said the millennial package was optional and offered a very weak and cowardly "I'm sorry." At no point during the two days of dealing with these incompetent people did any manager apologize or offer any type of guidance or information. At no point did any manager say "I apologize for how you've been treated. What can I do to make this right?" The incompetent and useless employees of Benson Ford in Easley didn't make a sale today. And I drove an hour to purchase an Escape for my daughter's Christmas. More

TIM EMORY is the best! Dealt with Tim Emory on my "new to me" Ford F-350- and cannot thank him enough for the great customer care. He was extremely knowledgeable and got me Dealt with Tim Emory on my "new to me" Ford F-350- and cannot thank him enough for the great customer care. He was extremely knowledgeable and got me a great rate. Thanks for everything! - Alexis Fox More

I hate being lied to We went into the dealership to order a new vehicle, the new one was ordered incorrectly with missing features, understandable, we all make mistakes. T We went into the dealership to order a new vehicle, the new one was ordered incorrectly with missing features, understandable, we all make mistakes. The manager Robert Peeples took ownership of the situation that he was going to make things right... however how good is someones word if they do not follow through??? Iits been two days with 3 messages left and no returned phone call. I would not recommend this dealership to anyone. If a mistake has been made I need to be able to trust the employees as well as managers word when being told he'll call back... More