Benson Ford Inc

Did not get the service I was promised. I had my vehicle towed to Benson Ford because the mechanic it was at could not get the OB2 port functions to work and the computer had errors. We told I had my vehicle towed to Benson Ford because the mechanic it was at could not get the OB2 port functions to work and the computer had errors. We told them it was a computer error on the phone. Benson Ford called me back and stated it was a vacuum line and the injectors needed cleaning. The battery was also dead. I told them this was fine as long as the issues was fixed and they gave me a quote. I told them I could not pick it up till next Thursday. When I arrived on Thursday morning they didn't even have the job completed. I was told by Joe Robertson (my contact with this transaction) that it should be done by noon. So I left and came back. At noon he stated that his mechanic was having issues programming it and he would not hold me up any longer. He gave my a rental to drive home. This was the only pleasant part of the experience; but it still was not my vehicle. I came back the next day with my family after Joe called me saying it was ready. I had my wife and children enter the vehicle as I went in to pay; but as I was paying she found out the radio, navigation and DVD system did not work. I asked Joe to look. I asked if it was a fuse. He claimed it had power and they don't miss fuses. He claimed it came to them like this from the other mechanic. I said OK I will call them. I did and they denied it but did look up what fuses it would be and told me over the phone. The fuse for all of the above was totally missing from the fuse box. This is absurd that a Ford dealer would not know this or replace a fuse. Well I put the fuse in and drove it down the road with my family in the vehicle. The computer issues came back. I had to pull the fuse to make it work and even then it wasn't right. It was the same day I picked it up. I called Joe and he promised to return my call and let me know something. I am still waiting. My wife called 3 days later and was promised that the service manager would call her back. This too has not happened. We now have the vehicle parked as it is not a vehicle we can trust to drive. I feel like I was up-sell for a service(injector cleaning) and would be fine if the problems where taken care of; and we feel like lied to about the issues being cleared on the vehicles computer. A 10 amp fuse is more than likely a few cent and they have better access to the knowledge to why the radio and such where not functioning. Then when I put a fuse in a spot where there was no fuse leads me to believe it was intentionally done to hide the problem. More

Shane was so helpful and friendly. He made the experience an awesome one. I would definitely recommend him to all my family and friends he was amazing an awesome one. I would definitely recommend him to all my family and friends he was amazing More

Benson Ford has the most helpful and courteous staff members at their dealership. My family have been buying cars from them for many years. The personel ways go the extra mile to work out a deal that members at their dealership. My family have been buying cars from them for many years. The personel ways go the extra mile to work out a deal that suits my family's needs. More

Very pleased with the service provided at Benson Ford! Shane Henson, Robert Peeples and Andy Peeples were all incredibly helpful from beginning to the end. Shane Henson, Robert Peeples and Andy Peeples were all incredibly helpful from beginning to the end. More

Terrific sales person. Informed, cordial, no pressure, patient , a great pleasure to work with, closing the deal was simple and straightforward . I will be back when I'm due for another vehicle patient , a great pleasure to work with, closing the deal was simple and straightforward . I will be back when I'm due for another vehicle More

Fast, Fun, Friendly!!! Benson made my car buying experience very fast and friendly- Prue had me ready to go when I pulled up. Signed all the papers and was out the door in 3 Benson made my car buying experience very fast and friendly- Prue had me ready to go when I pulled up. Signed all the papers and was out the door in 30 mins. More

reveiw for Shane Henson Shane was a fantastic salesman from the first phone call to the last. He understood what I wanted and how much I was willing to pay. After starting to Shane was a fantastic salesman from the first phone call to the last. He understood what I wanted and how much I was willing to pay. After starting to sale he stayed in contact with me and followed up with any changes. He was very knowledgeable with his products and after the sale he set in the truck with me and made sure I understood everything about it and answered any questions I had. Very good sales person and I will send folks his way. Thanks Shane and the Benson Team. Randy Sevearance More

Great. Very pleased with our Benson Ford experience as we went through the sales process. We like our vehicle choice and what struck me, from the very start, Very pleased with our Benson Ford experience as we went through the sales process. We like our vehicle choice and what struck me, from the very start,the was the initiative shown by RJ. I've never had a car salesperson greet me in the parking lot. I feel as though that set the whole tone of our meeting. More

I love this guys attitude so much and the dealership is a joy! Thank you for my second Raptor. I will definitely refer a friend or family. I will buy from again. joy! Thank you for my second Raptor. I will definitely refer a friend or family. I will buy from again. More

Fantastic Service and Asst. Service Manager! My wife had a stroke. Joe Roberson was able to get me in and out in 30 mins and paid the bill! WOW. The best! My wife had a stroke. Joe Roberson was able to get me in and out in 30 mins and paid the bill! WOW. The best! More