Bennett Toyota of Allentown

customer service skills are lacking My salesman was good and not pushy. Although I couldn't take the car immediately, I completed the purchase so the used car manage could get credit fo My salesman was good and not pushy. Although I couldn't take the car immediately, I completed the purchase so the used car manage could get credit for the sale and meet his goals. The finance person was pushy and made me feel as though I was wrong for not choosing the additional warranty and gap insurance. When I picked up the car it hadn't been detailed as I told it would be (it was owned by a heavy smoker and the interior of the car still smelled horribly). The salesman tried to make it right by offering that it be cleaned, but that meant I was to be inconvenienced and without the vehicle. After a few weeks of noticing that the air conditioning wasn't engaging as it should, I scheduled an appointment to have it checked. The man at the service desk did his best to make me feel stupid and that this is just how it works, but they took the car and had it in the shop for 2 hours. I got it back and was told nothing was wrong, but I did notice that the unit was now engaging as it should. At 5000 miles, the vehicle was checked and I was told the air cabin filter was showing wear, probably pollen. I told the guy at the service desk it wasn't pollen, it was nicotine from the car's previous owner and it should have been replaced when the car was supposedly detailed. At 10K miles, the vehicle was checked again, nothing about the air cabin filter this time, but the guy at the service desk joked how I didn't use the car. I explained I do indeed use it, I bought it here from someone that didn't. This was my 10K check after only owning the vehicle for 7 months. They offer coffee and TV and a play area while you're waiting and an ineffective car wash after your services, in place of good and genuine customer service. I'm happy to be finished with my free service and I am going back to my regular, reliable mechanic who knows and remembers me and knows my cars. Your shiny new facility doesn't make you the best and you should do a better job knowing your customers and learning how to talk to them. More

Best Car Buying Experience EVER This is my third Toyota Corolla purchase from Bennett - this time around was the best and easiest car buying experience I have ever had. Todd Fritz wa This is my third Toyota Corolla purchase from Bennett - this time around was the best and easiest car buying experience I have ever had. Todd Fritz was excellent in everyway - from start to finish! I've already recommended him to my family, friends, and co-workers. More

Amazing Good and fast service , nice people, they are very helpful and make transaction easier for customer, they make people feel welcome and confidence, I’m Good and fast service , nice people, they are very helpful and make transaction easier for customer, they make people feel welcome and confidence, I’m happy with my purchase. More

The Best Place to Buy a New Toyota Cesar was very kind and helpful , He was Very Eficent Answering all my Questions I Recomend him and his team.They Wanted to find the right payment an Cesar was very kind and helpful , He was Very Eficent Answering all my Questions I Recomend him and his team.They Wanted to find the right payment and Vehicle for my Needs More

FIRST TOYOTA This is my first Toyota purchase. I went to Bennett Toyota after checking on line. Adrian Sibru was very helpful and friendly, he explained all about This is my first Toyota purchase. I went to Bennett Toyota after checking on line. Adrian Sibru was very helpful and friendly, he explained all about the car, my overall experience was excellant. More

Excellent services Hi I'm so happy Adrian was very attentive and help me in everything, I did not even think I was going to leave driving my new car that night since it Hi I'm so happy Adrian was very attentive and help me in everything, I did not even think I was going to leave driving my new car that night since it was very late but thanks to Adrian i did. pleasan surprise. Thank you Adrian More

Toyota upgraded No pressure sales is what I liked best. He made sure that it was all hassle free. Fast easy approval. Made sure the price was the best. Frendly and kn No pressure sales is what I liked best. He made sure that it was all hassle free. Fast easy approval. Made sure the price was the best. Frendly and knowledgeable eager to answer all my questions. I even recieved a call to make sure I am satisfied. More

Great Service. Thank you. Great Service. I continue to be impressed, time after time. That is why I continue to come back. Thank you again for the outstanding quality and serv Great Service. I continue to be impressed, time after time. That is why I continue to come back. Thank you again for the outstanding quality and service. More

They listen! I was searching for a new car. Todd Fritz of Bennett Toyota listen to me and we had a sale in less than 2 hours. The right car with the features I w I was searching for a new car. Todd Fritz of Bennett Toyota listen to me and we had a sale in less than 2 hours. The right car with the features I wanted for a great price. More

First Toyota I am a long time Honda / Acura owner and just purchased my first Toyota, a Highlander. The buying experience at Bennett Toyota was five stars. I am I am a long time Honda / Acura owner and just purchased my first Toyota, a Highlander. The buying experience at Bennett Toyota was five stars. I am still on my second tank of gas so it is too early to make a proper judgment. However, so far, everything is great. I love the safety features. More