Bennett Toyota of Allentown

I was looking to trade in my 2010 LandRover LR4 for a new (2013) Toyota Highlander, so Bennet was the obvious choice (that's where I bought my LandRover, and they have dealerships for both brands, so the ser (2013) Toyota Highlander, so Bennet was the obvious choice (that's where I bought my LandRover, and they have dealerships for both brands, so the service guy at LR assured me they'd be able to give me a competitive price). My salesman, Kevin Smith, was great: very straightforward, knew the product, and had the sale made except for the price negotiation. I had done my homework and knew what the trade-in was worth and what the new car should cost. I know dealerships are in business to make money, so I wasn't looking for an unreasonable deal, just a fair deal. I expected a difference between my trade and the new car to be about $1,500 (i.e., I would owe the dealer $1,500). The sales manager's initial offer was for me to give them $7,000. I practically laughed and asked why the trade value was so (ridiculously) low. That started a 3-hour marathon of them making me sit there and wait while the sales manager received imaginary phone calls from imaginary buyers who miraculously offered progressively better deals on my trade-in with each call. He also told me I couldn't possible rely on the numbers I had researched at Kelly Blue Book, Edmunds, and NADA websites. I think this was perhaps the most offensive part of the whole encounter - that the sales manager seemed to think I would fall for his car-salesman lines, and he did his best to imply - without ever saying it - that I was uninformed. The condescension was so bad I think the even the salesman was cringing. After 3 hours, they only came down to a difference of $4,500 - way too high. I walked out. Was I expecting an unreasonable deal? Apparently not. I called a dealership in Maryland and they gave me the deal I wanted OVER THE PHONE, without even looking at my trade-in. I am now a loyal customer of Thompson Toyota in Edgewood, Maryland. They were everything I expected Bennet to be - friendly, efficient, and fair. I will never buy a car from Bennet again. The funny part is that after this fiasco, I went to the "value my trade in" program on Bennett's own website, and it told me my old car was worth MORE than my other research had suggested. So I guess Bennet's own website is the most unreliable of them all. Also, they said they couldn't find any numbers for the retail value of the old car (what they could sell it for). It took my husband 5 minutes to find 4 of the same cars in Wayne, PA, by looking at LandRover's certified pre-owned website. Apparently Bennet couldn't find that website. Perhaps because it showed retail values much higher than they were showing me at the dealership. More

First of all the Dealership is beautiful and the employees are very helpful, especially Joe he is very knowledgeable and so great to work with! I will be recommending this place to my friends! Thank employees are very helpful, especially Joe he is very knowledgeable and so great to work with! I will be recommending this place to my friends! Thanks Joe for all your help! More

We started our search for a replacement for one of our household vehicles yesterday, and our salesperson, Adrian, was good. He knew that we were just starting our search, allowed us to test drive a vehicl household vehicles yesterday, and our salesperson, Adrian, was good. He knew that we were just starting our search, allowed us to test drive a vehicle, and gave us information about product launches that might meet our needs. He was very knowledgeable about the vehicle of interest, tried to understand what we were looking for, and understood our time frame BEFORE pushing a sale. I don't know much about their service department or the rest of their sales staff/management, but we had a good experience with our salesperson. More

I agree with the other poster who mentioned the large drop in service quality with an increase in prices once moved to the new location. At the old location, we never had a problem, my corolla turned ov drop in service quality with an increase in prices once moved to the new location. At the old location, we never had a problem, my corolla turned over 20,000 miles just fine with not much work needed. After bringing it in for routine maintenance, problems started happening. Additional, unneeded services were done, such as "Customer said brakes seam soft" (they misspelled seem), and tacked on $100. My brakes were fine before and felt spongy and unresponsive after. Then the transmission was rattling wildly during colder temps, along with a belt squeal. Took it back in for service, $600 later everything seemed fine for about 3 weeks. Then they came back worse then ever before. The service, friendliness and quality has dropped at a frightening rate. I would never use this dealer again if my life depended on it. More

If you like the sterotypical sales experience, this is the dealership for you, but if you prefer a more sincere/laid back experience, shop else where. the dealership for you, but if you prefer a more sincere/laid back experience, shop else where. More

Since moving to their new dealership on Lehigh street in Allentown my Maintanence costs or suggested maintanence has increased 10 fold. I have been a long time customer of Bennetts,have always been happy w Allentown my Maintanence costs or suggested maintanence has increased 10 fold. I have been a long time customer of Bennetts,have always been happy with their service department and we own three Toyotas. The first service at the new location I was told my younger daughters car ( 2006 Rav4) needed brake fluid and transmission fluid changes. Then my other daughters car (2009 Corolla)went in for routine service,it needed brake fluid changed and the next time it needed a transmission fluid change. Just had mine in (2008 Rav4)for an Oil change and they told my wife the battery tested low and needed to be replaced. My daughter took her corolla in the very next day and Guess What ? She was told her battery tested low also and needed to be replaced, even though neither one of us had any problem starting our cars. I wonder how many brake fluid, transmission fluid and batteries they have sold since moving to the new location ? Seems like they are trying to pay for the new place and higher overhead costs by selling the customers services they don't need. They just lostat least three good Customers. More

I recently negotiated terms and pricing with Bennett Toyota for a new 2012 Toyota Sienna Limited. I found Sales Manager, Andy Stratz extremely friendly and accommodating to my requests, including a dil Toyota for a new 2012 Toyota Sienna Limited. I found Sales Manager, Andy Stratz extremely friendly and accommodating to my requests, including a diligent search for a specific vehicle that was not readily in stock. Andy called me numerous times to assure my satisfaction in his pricing and vehicle selection. The newly constructed dealership on Lehigh Street, Allentown is a beautiful showroom with a friendly and helpful staff, including one of their sales team associates, Joe Colon. I'd highly recommend this dealership for the initial purchase as well as the follow up service and parts. More

Bennett Toyota Scion is a professional and clean facility. There new dealership on Lehigh Street is beautiful. It really is a great place, everyone is very friendly, helpful and happy to be there. J facility. There new dealership on Lehigh Street is beautiful. It really is a great place, everyone is very friendly, helpful and happy to be there. Joe Colon was extremely professional and nice throughout the whole process. I would highly recommend this dealership to all my family and friends. More

Talk about a rip off. I've been told 2 times already to come in at 7am because then I wouldn't have to wait that long for my car to be done. First time should have tipped me off when they told me my moo come in at 7am because then I wouldn't have to wait that long for my car to be done. First time should have tipped me off when they told me my moonroof wasn't closing properly - they didn't close it all the way. The oil change and PA inspection was $82.09 that seems reasonable. It took them an hour and 50 minutes to perform those actions. Today, the second and last time I will go there I needed my tires balanced and rotated. Usually takes about an hour and a half to perform (from other experiences at my other Toyota dealership I used to go to when I lived in Ohio (I'm originally from PA, went to Ohio for school, came back)). Cain Toyota in Canton, Ohio performed an oil change, balance and rotation of my wheels and changed my windshield wipers for $98.04 in an hour and 39 minutes. At Bennett Toyota in Allentown, PA they performed the rotation and balance of the wheels and "cut the front rotors" and asked me to get new rotors because there is a noise (there is actually no noise, I listened for this noise on the way home and there is nothing). These actions took them 2 hours and 11 minutes and they charged $290.72 ... JUST FOR A WHEEL ALIGNMENT AND TO CUT THE ROTOR?!?!?!?! Of course the majority of the bill was labor ($271.90). The parts ($2.36) and tax ($16.46) weren't terrible. The service woman (I think her name is Kathy is very nice, there is no problem with her). There is a problem with their billing system .. obviously. I will not allow them to get away with this, I need to cool down before I call them. But I know I will NOT be going back to this dealership for service. More

I would not recommend this dealership for 2 reasons. 1 - our salesman was not knowledgeable about the product at all. Granted he was new to the Toyota team...but sorry no excuse for not knowing the features our salesman was not knowledgeable about the product at all. Granted he was new to the Toyota team...but sorry no excuse for not knowing the features of the cars you are selling. For example, when I asked how many latch positions it had, he looked at me like "what is latch?". After I explained that latch is for baby seats, then he knew. After leaving that night and looking up some things online about the vehicle, I came up with about 10 more questions about features on the particular vehicle we were looking at -- questions that we didn't know because our salesman didn't explain any of them to us. Did that car have X? I don't know, he never pointed it out if it did. 2 - We felt in order for them to give us their lowest "quote" on the car we'd have to give in to their suggestion of leaving a $500 deposit and letting them know in 2 days whether or not we wanted the specific vehicle. If we decided we didn't want it, we'd get our money back, plain and simple we were told. As it turns out they cashed the check (even though we said we didn't want the car by the specified time) - and now we must wait about a week for them to cut us another check for our money. That just doesn't seem right to me. Buying a Honda was an easy choice and I'm glad we went that route. More