Bennett Toyota of Allentown

Talk about a rip off. I've been told 2 times already to come in at 7am because then I wouldn't have to wait that long for my car to be done. First time should have tipped me off when they told me my moo come in at 7am because then I wouldn't have to wait that long for my car to be done. First time should have tipped me off when they told me my moonroof wasn't closing properly - they didn't close it all the way. The oil change and PA inspection was $82.09 that seems reasonable. It took them an hour and 50 minutes to perform those actions. Today, the second and last time I will go there I needed my tires balanced and rotated. Usually takes about an hour and a half to perform (from other experiences at my other Toyota dealership I used to go to when I lived in Ohio (I'm originally from PA, went to Ohio for school, came back)). Cain Toyota in Canton, Ohio performed an oil change, balance and rotation of my wheels and changed my windshield wipers for $98.04 in an hour and 39 minutes. At Bennett Toyota in Allentown, PA they performed the rotation and balance of the wheels and "cut the front rotors" and asked me to get new rotors because there is a noise (there is actually no noise, I listened for this noise on the way home and there is nothing). These actions took them 2 hours and 11 minutes and they charged $290.72 ... JUST FOR A WHEEL ALIGNMENT AND TO CUT THE ROTOR?!?!?!?! Of course the majority of the bill was labor ($271.90). The parts ($2.36) and tax ($16.46) weren't terrible. The service woman (I think her name is Kathy is very nice, there is no problem with her). There is a problem with their billing system .. obviously. I will not allow them to get away with this, I need to cool down before I call them. But I know I will NOT be going back to this dealership for service. More

I would not recommend this dealership for 2 reasons. 1 - our salesman was not knowledgeable about the product at all. Granted he was new to the Toyota team...but sorry no excuse for not knowing the features our salesman was not knowledgeable about the product at all. Granted he was new to the Toyota team...but sorry no excuse for not knowing the features of the cars you are selling. For example, when I asked how many latch positions it had, he looked at me like "what is latch?". After I explained that latch is for baby seats, then he knew. After leaving that night and looking up some things online about the vehicle, I came up with about 10 more questions about features on the particular vehicle we were looking at -- questions that we didn't know because our salesman didn't explain any of them to us. Did that car have X? I don't know, he never pointed it out if it did. 2 - We felt in order for them to give us their lowest "quote" on the car we'd have to give in to their suggestion of leaving a $500 deposit and letting them know in 2 days whether or not we wanted the specific vehicle. If we decided we didn't want it, we'd get our money back, plain and simple we were told. As it turns out they cashed the check (even though we said we didn't want the car by the specified time) - and now we must wait about a week for them to cut us another check for our money. That just doesn't seem right to me. Buying a Honda was an easy choice and I'm glad we went that route. More

I had a bad experience at Dick Milhams and was very much on edge when coming to Bennett but as soon as my sales lady came over and started talking I felt a weight off my shoulders. She saw my print out quo on edge when coming to Bennett but as soon as my sales lady came over and started talking I felt a weight off my shoulders. She saw my print out quote of the vehicle I wanted a 09 Rav 4 (this was in Dec 08 so most dealer were pushing the end of there 08 stock on us and she was great and didn't do that). The car I wanted was like the basic lowest end model I could get. She had me test drive the closest car to what I wanted on the lot the only difference was this had the package that included cargo net, floor mats, mudd flapps and whatever else comes in that package which was an additional 1000 bucks add to the price i was quoted at and DO you know what she did she said "Im gonna take 1000 bucks off this MSRP since you weren't really interested in that package" so then the car was at my qoute and when we were sitting down talking about what I could afford she came back with another 1000 off the price so are you getting this I got 1000 package free and an additional 1000 bucks off the MSRP I was very satisfied. This resulted in me getting a monthly payment 25 bucks less than I had planned on paying and I only put down 3k instead of the original 4k I planned to put down. I was at the dealer with my father and he wanted me to look at a few other places so we ended up leaving and after the next dealer we were at I told my dad I really want the toyota so I called the sales lady up and told her she told me to stop by at 7 and she would have the paper work ready for me to sign and she did my car was ready and I was out in about an hour It was the best car buying experience I have ever had. Also I did use there service dept the first year I had my car and it was great to they were very friendly and speedy. I would still keep using toyota service except I lost my job and can't afford the service depts at a dealer, but if that wasnt the case id sooo totally be goinging there still. More

Abominable customer service. The dealer used strong pressure tactics and made us feel very uncomfortable. I never felt so bad about car shopping before this experience. I will certainly never visit th pressure tactics and made us feel very uncomfortable. I never felt so bad about car shopping before this experience. I will certainly never visit this dealership again. He made me want to run the other way (out the door) and I don't think I even want to buy a Toyota now. More

After keeping my last Corolla 13 years, I went back and bought another. If anything, their staff was even friendlier and more efficient. Although I had been prepared to visit a few more dealers, their of bought another. If anything, their staff was even friendlier and more efficient. Although I had been prepared to visit a few more dealers, their offer on the car I wanted came so close to what I had in my head when I entered the showroom that I couldn't resist ... and the service there is first-rate, which would stop me from going elsewhere just to save 50 bucks! More

I wanted to buy a 2003 Toyota Rav4, white, L upgrade, ABS brakes, etc. They only were interested if I would buy a car off their lot. The cars on their lot did not have the upgrades I wanted. They would fin brakes, etc. They only were interested if I would buy a car off their lot. The cars on their lot did not have the upgrades I wanted. They would find me what I wanted, with a $500 fee that was not applied to the purchase of the car. I choose to go 75 miles to Bobby Rahal in Harrisburg, PA and got exactly what I wanted. They found it for me- no charge!!! More