Bennett Toyota of Allentown

Great Experience buying first new vehicle My first time buying a new Vehicle. Todd Fritz was very professional and helped me with any questions I had. I Walked in and a few hours later I was a My first time buying a new Vehicle. Todd Fritz was very professional and helped me with any questions I had. I Walked in and a few hours later I was able to drive home a new Tacoma. I will definitely recommend Bennett to anyone looking for a new/used vehicle. More

2011 Toyota corolla s As soon as I was introduced to Chris I knew he was the sales man for me. I explained my situation to him and he worked very hard to help me find a Toy As soon as I was introduced to Chris I knew he was the sales man for me. I explained my situation to him and he worked very hard to help me find a Toyota corolla s to fit my budget. After looking at a few of them, we came to an agreement on one. Chris goes the extra mile to help you, he even came in on his day off to help me. If you have a problem or a concern about something just ask him he'll do whatever he can to help you. I highly recommend him. More

Bennett says they care @the 3B's..what you get is 3Ds!!! Bennett Toyota Code of Business Conduct talks about the 3 B’s but it’s more like the 3D’s (Dishonesty Deceptive and Deceitful practices). On the Bennett Toyota Code of Business Conduct talks about the 3 B’s but it’s more like the 3D’s (Dishonesty Deceptive and Deceitful practices). On the Bennett Toyota Website they talk about the 3 B’s for the code of conducting business. Which includes: • Bring Honor and integrity to everything they do • Beat the customer expectation (Best Price, Best Service and Best Reputation.) • Benefit the Lehigh Valley Unfortunately the treatment we received was more like the 3 D’s: dishonesty, deceitfulness and deceptive practices!! In a nutshell... •(Dishonesty), we were lied to on numerous occasions and told one price which we agreed to but at the time of signing the contract it listed another price and payment. Their response: “we just couldn’t do it” “it was just too good of a deal”. We walked. •(Deceptive, Deceitful and Dishonest) We were jerked around about our refund for our $500 deposit. At first we were told they only hold, but in actuality the deposited it. Their response for 2 weeks: “finance people not available” “it takes 2 weeks”, and the “check’s in the mail”. 2 weeks later when I demanded answers the truth came out that our refund check was never mailed!!! We had to drive the 45 minutes to pick it up. Even then they tried to get us to accept the same crappy deal…We walked. •(Deceptive) The let’s make a deal song and dance was deceitful in that they “lower your monthly rate” by decreasing the interest rate and increasing your term all to get you to your payment. •(Deceptive, Deceitful and Dishonesty all wrapped into one!) We were pursued for over a month by Bennett Toyota. When we finally negotiated a price, applied for the loan, prepped our vehicle for the transfer, obtained the new insurance cards, and removed the electrical wiring for our camper we were told the evening before pickup that the Bennett Toyota Sales Manager sold the vehicle out from under us due to “fiscal reasons”. I can go into the long sordid details, but the facts are this. We didn’t need a car …meaning our situation wasn’t dire. We had the ability to walk away, which we did on numerous occasions. Again, we were pursued by Bennett for over a month while the car sat on the lot with no one looking at it. I will give props to our sales rep as they really tried to get the deal done. They were truly great and were also stuck in the middle of this mayhem. So, we went against our better judgement and our gut instincts, despite everything that happened and finally decided to give Bennett one last try. Honestly, it was because the offer we negotiated was too good to refuse. We thought…It couldn’t get any worse, right?? Boy were we wrong!!! We made an agreement both verbally and in writing (I’ve got the emails) with our sales rep that we would accept the current terms and made arrangements to pick up the car that Friday. Shame on us for trusting Bennett again!! Here’s where it gets worse…the Sales Manager decided to sell the car out from under us the day before we were supposed to pick it up despite the sales rep telling him we were all set for pickup/delivery. Does this sound like Bennett Toyota brings honor and integrity to every sale? I think not! Did Bennett Toyota beat the customer expectations with the Best Price, Best Service and Best Reputation? Absolutely not!!! Although they did far exceed our lowest expectations!! Did this sale benefit the Lehigh Valley? Perhaps, but the car was actually sold to someone in Massachusetts. The only positive outcome to this is we demanded and received a refund for our reconnection of the wiring for the hitch electrical system. That’s why this post is a bit delayed; we wanted to make sure the check was truly in the mail. Morale of the story…. Bennett Toyota doesn’t care about the 3B’s, but you better watch out for their 3D’s of business practice. They truly epitomize what a sleazy car dealership is all about. **Bennett Toyota-feel free to verify and ask around; you will see I am telling the truth. The vehicle in question was a 2012 Toyota 4Runner Limited and this transaction occurred from March/April 2014. You want to make it right, change your policies and get all the facts, please give me a call.** When we finally came to a deal the Sales Manager decided to sell the vehicle out from under us without the sales person’s knowledge and knowing that we would be in the next day to pick it up. I was told it was due to financial reasons but they should have thought of that before contacting us for the 3rd time after the car had sat on the lot for a 1.5 months. While we are no longer interested in the vehicle we are interested Th facts are a bit long as the neogitations went on for over a month, but I will try and be brief. On Saturday we went for a called to schedule a test drive and the woman stated that someone else had an appt for late in the day but if we came in early we could test drive it. This should have been my first clue of how our transaction would proceed. As I told her I didn’t want to take the car away from someone who is scheduled to drive it. There was no driver!! Dishonesty #1 We test drove the vehicle and did the song and dance with the salesperson and we couldn’t come to an agreement on the price so we said our goodbyes. As we were walking out the salesman came to us and said the Sales Mgr could get us the $400 and we told him we would think about it and let him know by th end of the day. We called and said we would accept the ofer and would be up on Tuesday to sign the deal. I say they were dishonest b/c during the negotiations they told us they could get our vehicle for $400 a month and we told them we would accept that and went in to sign the paperwork. On _____ we came in to sign the paperwork and gave them a $500 deposit, upon which time we were notified that they could no longer offer us the $400 a month. We were upset but decided to The negotiations went back and forth but my husband and I asked for our deposit back. We were told that we needed to wait until the check cleared and then we could get our check. We waited and we waited. We called and were told by numerous people that the check was in the mail. Two weeks later and still no check so I called on Friday _____ and demanded to know the check # and the date it was written. Turns out it was never mailed!!!! Had to drive an hour to pick up our check! Long story short, were contacted by the saleman on serveral occasions to bring our business back, but we told them that in order to earn our business they had to earn our respect and trust! Over a period of 2 weeks, on _________we finally negotiated on a price and told the salesman So now do we not only not have a new vehicle we will have to pay to have the electrical connection reinstalled so we can pick up our camper at the end of the month and we have an open loan on our credit report. While I understand that th damage is done and we no longer wish to ever do business with Bennett we hope you do the right thing and fix the mistakes that your employees made against us. I understand that it’s just business and it’s not personal, but this is the epitomy of sleazy car salesmen and I’m sure if the Bennett family knew about this they would be appalled. I will make it my mission to use social media and the local media to let the Bennett family know More

Very satisfied customer Awesome dealership excellent sales team will continue buying from them in the future I always do my homework before buying a new vehicle and they are Awesome dealership excellent sales team will continue buying from them in the future I always do my homework before buying a new vehicle and they are always surprising me with the best car buying experience every single time More

We only planned to look at new cars. Patti B. Smith and Tom Robinson were most helpful and went out of their way to work us. Tom spent six hours with us to find the right car: 1st my w Patti B. Smith and Tom Robinson were most helpful and went out of their way to work us. Tom spent six hours with us to find the right car: 1st my wife wanted only one of two colors that were available, we had a choice of five different colors. 2nd was the price and the monthly payment. 3rd was the accessories on the Camry. 4th the dealership was offering Memorial Day specials and Monday was the last day. Earlier in the day I had brought in our 2012 Corolla for service. While waiting for service, I walked the sale lot looking at 2014 Camry's. Tom was one of two salesman who took time to speak to me. No other salesman took the time to talk to me. I would recommend Patti or Tom to family and friends. The service department is one of the best. Dean Westwood has been our Service Consultant on several visits. He is always friendly and very helpful. You are treated as an old friend on every visit. Bennett Toyota has one of the best service departments in the Allentown area. We have now purchased to cars from Bennett Toyota. We strongly recommend the Bennett dealership to everyone. More

What an awesome experience! Was a pleasure to do business with the staff at Bennett. They helped my college graduate son get into a Scion F-RS in about two hours - from walking i Was a pleasure to do business with the staff at Bennett. They helped my college graduate son get into a Scion F-RS in about two hours - from walking in, taking the vehicle for a drive, and signing. The whole experience: straight-forward, and most importantly, honest. Thank you. More

upgrading my rav4 my wife and i have purchased 12 cars from bennett toyota over the years, so that speaks for itself. all the people in sales and service are customer f my wife and i have purchased 12 cars from bennett toyota over the years, so that speaks for itself. all the people in sales and service are customer friendly. Chris was very patient with me and my family! it is always a pleasure to deal with him. We also know the service dept. will take good care of the car and explain everything very well. This dealership understands that the service dept. creates RETURN customers! I don't see buying a car anywhere else but from Bennett. More

Love this Dealership I love Toyota cars and after moving to Pennsylvania we went to Bennett Toyota dealership when we were looking for a new car. Their sales and service s I love Toyota cars and after moving to Pennsylvania we went to Bennett Toyota dealership when we were looking for a new car. Their sales and service staff are the best of the best and we will continue to go to Bennett for all our future vehicles. Highly recommend this dealership. More

Cheryl & John Our salesman went above and beyond with our leasing experience. His customer service is exceptional! Mid stream we changed our minds on the vehicle we Our salesman went above and beyond with our leasing experience. His customer service is exceptional! Mid stream we changed our minds on the vehicle we wanted and Kevin did everything he could to get us into the other vehicle we desired. We would definitely recommend Kevin and Bennett Toyota to anyone looking to buy or lease a vehicle. We are very happy and excited about our new vehicle! Thank you Kevin, Great Job! Your excellent customer service and patience were appreciated! More

Thank you Sandy and Mike! Sandy and Mike were very courteous and professional even as our 2 and 6 year old ran around the dealership. They remained patient and helped to guide Sandy and Mike were very courteous and professional even as our 2 and 6 year old ran around the dealership. They remained patient and helped to guide us as we made the best decision for our family. They worked very hard to get to a price we could afford and felt comfortable with while factoring in our trade in vehicle. They stayed several hours past closing on a Saturday night to make sure we left feeling good about our new vehicle. We highly recommend this dealership because we never felt any pressure and they actually took the time to learn about our family and the financial circumstances surrounding our need to downsize our vehicle. We will be customers for life and we will always request Sandy! Thank you for a wonderful, stressfree car shopping experience! More