Bennett Jaguar Land Rover Allentown

At Bennett Jaguar Landa Rover Allentown, are very professional kept me informed the progress of my vehicle. Special thanks to Desiree Cassidy service advisor, keeping me informed and answering all professional kept me informed the progress of my vehicle. Special thanks to Desiree Cassidy service advisor, keeping me informed and answering all my concerns. Once again thank you. More

I was very happy the service and speed my car was repaired with no appointment Desiree Cassidy was friendly and very helpful. I this is a dealership but the price of repair was a little high for som repaired with no appointment Desiree Cassidy was friendly and very helpful. I this is a dealership but the price of repair was a little high for someone on disability. Other than the price I was very satisfied over all More

My experience with this dealership was nothing short of top quality. I scheduled and met with Asa several times to test drive and review defenders. He answered all the questions I had regarding availabilit top quality. I scheduled and met with Asa several times to test drive and review defenders. He answered all the questions I had regarding availability, order timing, reliability, and options. I used the online builder to create the 110 x-dynamic I wanted. Ordering these is an experience in itself. I heavily researched options, timing, reliability, and expectations on Defender2.net and the Defender 2020 Forums. Asa kept me up to date on my build, shipping, and arrival dates. We went over all the options I had ordered and what was actually provided in the final Defender that arrived (it fully matched my order). The ordering process exceeded my expectations and the dealership were upfront with pricing from our first meeting and did not pressure me at all regarding the agreed upon cost, add-ons, and additional coverages. My order from beginning to end was a little over 4 months. During that time I checked in with Asa and ended up adding a rear partition for my dogs, side steps for access ease, and a cargo box and rails for luggage. They were able to add the partition and side steps prior to me taking the initial delivery. The rails and luggage were on backorder. We worked with Desiree from the Service Department to have these items installed immediately when they came in. I also give the service department 5 stars for this process. They provided me with a ride home and had everything installed day of. I took note of how efficiently they were working to get costumers in for services and oil changes, meet their needs, and complete things properly. They also washed my new vehicle free of charge. I have not had any issues or service notifications with my defender and am eclipsing 2500 miles. The PIVY system has updated once so far via WIFI and is extremely smooth. IMO this a fantastic vehicle with great details and offers all the amenities I need for my young family. I am very happy with my new defender and thank Land Rover Allentown for their efforts and insight to date. If you are interested in a new or certified Defender, I recommend Asa and Land Rover Allentown to assist you. More

The service from the appointment scheduling to the return of my car was poorly handled. of my car was poorly handled. More

If I could have given no stars I would have. DO NOT BUY YOUR VEHICLE from this showroom. They take zero accountability or responsibility. When you drive away you are done. I purchased one Jag DO NOT BUY YOUR VEHICLE from this showroom. They take zero accountability or responsibility. When you drive away you are done. I purchased one Jaguar and three Range Rovers at different times. The first three were amazing. Still have the Jaguar XF. The last of which was a 2016 Evoque HSE. After taking it home day 1 I began to have leaks through the windshield causing damage to the roof and wiring. Car was brough in numerous times to repair the leak that kept reoccurring over six times. I wanted to return the car, and nobody would help. Passenger side still does not work. Granted I put a lot of highway miles on the vehicles from my home to the office in NYC. Just after the warranty expired The catalytic converter and front head lamp setting me back over seven grand. Then the engine had to be replaced after the car had 140k in milage another twenty grand. Good for a year and then the car won't go into gear. I just spent another nine thousand. What was worse is that the car was brought there on January 23, 2023, and it took them till May 15, 2023, to have it repaired and returned. The process was dismal. No communication. No options just a lot of run around. I only got my car serviced after calling the main range rover eastern office. I gave then opportunities to take it back and sell me something else and it was always an upside-down deal in their favor. Zero accountability for a vehicle that should last more than three years for its price point. The staff to this day has never called me to recognize any fault on their part or tried to reconcile and exchange a LEMON. Seriously beware of buying here and beware of the service department. They will treat you great for the first year after that you are dead to them. More