Ben Davis Ford, Inc. - Service Center

Condition of truck after being serviced. After having truck serviced, it's always dirty when we get it back. Have left notes to NOT leave the steering wheel black and it takes me a half hour After having truck serviced, it's always dirty when we get it back. Have left notes to NOT leave the steering wheel black and it takes me a half hour to clean it when I get it home. I even leave a note each time to not leave it dirty. This last time the note was taken off the steering wheel and left on the floor of my truck. Very disappointing. More

I was given very good service. The gentleman I worked with I was given good service. The gentleman I worked with was very cordial and helpful. The waiting area was very clean. I was offered something to dr I was given good service. The gentleman I worked with was very cordial and helpful. The waiting area was very clean. I was offered something to drink. Everyone was very friendly. More

Dependable service, experienced mechanics. The Waterloo Marshals Department depends on responsible maintenance of our police vehicles. We have found the service that we need and depend on at Be The Waterloo Marshals Department depends on responsible maintenance of our police vehicles. We have found the service that we need and depend on at Ben Davis Ford in Auburn. They have a staff of experienced mechanics that are familiar with the service that our vehicles need and complete repairs properly. One of their mechanics David Dillinger is the best you will find in Northern Indiana. More

Misdiagnosed problem then refused to honor warranty Before the 6 year 60,000 mile Factory powertrain warranty was up our 2013 Ford Fusion developed a noisy rear wheel bearing. At first when we called a Before the 6 year 60,000 mile Factory powertrain warranty was up our 2013 Ford Fusion developed a noisy rear wheel bearing. At first when we called about it they tried to avoid replacing it by saying it wasn’t covered under the powertrain warranty. After showing them where it specifically said wheel bearings were covered in the warranty they agreed to look at it. After looking at the car they claimed the noise was from our tires and charged us $89.95 for the diagnosis. I don’t believe they did any work to prove this but merely did a visual inspection. At the time I was skeptical, but I had no way to disprove their theory on the spot. I thought I’ll jump through the hoops and show it isn’t the tires and they will eventually repair it under warranty as I made the original complaint before the warranty was up. After replacing the tires with no change to the noise I returned the car to the dealership expecting them to replace the still noisy wheel bearing. I was shocked when they stuck to their original claim the original problem was still the tires and that it now over the couple of weeks while I was doing their diagnosis work for them it had magically developed a new bearing noise that sounded exactly like what they claimed to be tire noise previously. As the car was now slightly over 60,000 miles they refused to replace it under warranty but did give me a quote for $361.83 to replace the noisy wheel bearing. At this point I thought surely Ford will stand behind their warranty and make sure this gets taken care. My attorney and myself have repeatedly tried to work through the Ford customer service to get them to assist me. All they would do is refer me back to the Ben Davis which had already refused to admit their mistake or correct the problem. When the bearing was replaced elsewhere the noise was instantly gone. Update - In case anyone ever reads this far. Eventually (after a couple of months) Ford Motor Company did respond and referred it to law office that handles their warranty disputes. They settled with us for an amount that more than if they had just repaired it as they should have in the first place. More