Ben Davis Ford, Inc.

Great experience!!! Friendliest staff ever!! I hate buying cars, the thought of going to the dealership always makes me anxious. However, this was probably the most relaxed and enjoyable car buy I hate buying cars, the thought of going to the dealership always makes me anxious. However, this was probably the most relaxed and enjoyable car buying experience I have ever had. My salesperson was Steve and he was wonderful. He worked with me through text messages and e-mails so that when I came to the dealership, which was out of town, I knew exactly what I was going for. I would definitely recommend this dealership and I will go back for my next car purchase. More

Very dishonest and unprofessional A critter got into our Ford Escape that we bought at this dealership 13 months ago and broke the fan. We had the fan, insulation, a guard to put on ( A critter got into our Ford Escape that we bought at this dealership 13 months ago and broke the fan. We had the fan, insulation, a guard to put on (to prevent this from happening int he future), and a full clean out of the chewed insulation and dog food. Less than 48 hours later, the fan broke again and baby chipmunks started falling out into the cab of the vehicle!!!! They did not guarantee their work and we had to repay for all the work to be redone. They claimed another critter got in there (which by the way the rental sat in the same spot with no problems and don't forget the guard that they said they installed). They said there was NEW dog food in the fan. When I told them impossible because we picked up the dog food and now fed the dogs in the house, they changed their story and said it was insulation. However, no further insulation showed chew marks. Didn't matter, they recharged us for entire new service. Then they charged us $68 for new insulation and never installed the insulation!!!! I pointed this out to them and we took pictures and they said they kept it off (even after we told them to put it on) so the critter would have nothing to chew on HOWEVER refused to take it off our invoice or reimburse us. We actually took it to another Ford Dealership to verify the part was not there that was on our invoice and they CONFIRMED it was not there. In conclusion, we got dishonestly charged for a part that was not installed and they did not clean out the car on the first visit as we were charged for. In our opinion, Travis, the service manager, was extremely sarcastic and very difficult to work with changing his stories/lying. We bought our vehicle here. We would of continued to service it here and my husband was even in the market for a new truck. So for a $68 part that was not installed and a $600 - $700 re-charge for the 2nd visit, you lost a truck sale and future service sales on the vehicles. Stay away from this service department! More

Great experience for a used car We were in need a of a inexpensive used vehicle for our college bound son. Logan Kimmell spent a great amount of time helping us to look at every opin We were in need a of a inexpensive used vehicle for our college bound son. Logan Kimmell spent a great amount of time helping us to look at every opinion available to make this happen. We drove away completely satisfied and now we have a salesman we can trust with our future purchases. Thanks Logan! More

Hands down, the friendliest and most helpful staff The is the 3rd vehicle my husband and I have purchased from Ben Davis Ford/Chevrolet. When it isn't broke, don't fix it. They always give 110% when de The is the 3rd vehicle my husband and I have purchased from Ben Davis Ford/Chevrolet. When it isn't broke, don't fix it. They always give 110% when dealing with their customers. From the initial appointment made, to the sale person and even the finance person (Beau) everyone exceeded our expectations!!! I would absolutely refer a friend/family to Ben Davis Ford/Chevrolet. More

Great Service and Hospitality Last week my husband and I purchased a 2014 Ford Escape Titanium. We love it!! Our sales person was Andrea Estle we worked with our bank USAA that o Last week my husband and I purchased a 2014 Ford Escape Titanium. We love it!! Our sales person was Andrea Estle we worked with our bank USAA that offers discounts through their car buying service.Andrea called us right away to verify all the specifications she had received then called back the same day. She had a few vehicles to choose from because they did not have what we wanted on the lot. We told her we wanted to discuss it and would call her back in the morning. She said she could send a driver out to pick it up that day and we could look at the vehicle the next day. We went to see it and it had everything we wanted. Andrea was very easy to work with she listened to what we wanted and got it for us. The other thing I liked about Andrea was that she did not just sell us the car and send us on our way. She conducted what she called “Ford School” helping us understand all the features and technology on the vehicle. For example she helped us pair our phones and set the key code on the door. Our experience was fantastic. Andrea answered all of our questions and if she was not sure she talked to someone who knew for sure. I would recommend Andrea Estle and the Ben Davis Dealership to everyone. More