Ben Davis Ford, Inc.

Exceeded even my best expectations!! I went to the dealership completely unaware of the leasing process, or if I were even eligible for leasing options. Josh Allen and Nick Walker were mo I went to the dealership completely unaware of the leasing process, or if I were even eligible for leasing options. Josh Allen and Nick Walker were more than willing to help educate me on the entire process, including the benefits of both leasing and purchasing, however they were never pushy or made me feel like I was obligated to make any decisions at all. Tom Hirchak was very helpful in helping me find the perfect vehicle for me, and was also very courteous and polite. The time that it took for me, from walking in the doors to driving off the lot was by far better than I had anticipated it being. Everyone worked quickly and efficiently to get me a great deal on my new vehicle. I would recommend anyone looking for the big city selection but want to avoid the big city hassle, to visit Ben Davis Ford when they're ready to get their next vehicle! More

Used Car Lincoln MKS Good Experience - called ahead since I was driving over 2 hours to see car. I was deciding between a Detroit dealer and Ben Davis. The salesman work Good Experience - called ahead since I was driving over 2 hours to see car. I was deciding between a Detroit dealer and Ben Davis. The salesman worked hard to get us to drive his way. They were upfront about the cars history (if you ask) and in the end we were able to make a good deal for both of us I think. More

Great Staff / Great Experience / Great Truck!! Wanted to lease a new F150, Phillip, Tom and the entire Ben Davis team, were the only dealer to respond within 12 hours. Sent me a lease quote within Wanted to lease a new F150, Phillip, Tom and the entire Ben Davis team, were the only dealer to respond within 12 hours. Sent me a lease quote within 24 hours, without even visiting the dealership. Continued to stay in contact throughout the lease process. Drove 50 miles on a Saturday morning to be told that Tom (Finance Mgr) had transposed numbers in the lease price. The result was a lease that was $75 more expensive than the quote. He showed me the error and took responsibility for the error. To make things right, he told me he would lease the truck to me at a figure below his invoice cost. I asked about options (Spray in bed liner, mudflaps, window tinting), Tom didn't blink, sold everything to me at his cost and actually picked up the cost on one of the options. I left that morning feeling like they wanted my business and were willing to work to earn my business. In the end, I got a brand new truck, with the options I wanted, for less than my current payment on my wife's 6 year old Mercury Mariner. WHAT A DEAL!! This is how a car buying experience should be! I would recommend Ben Davis to all my friends. More

Great Buying experience Salesperson was very helpful and knowledgeable about the vehicles. Online price was lower than all others and the buying experience was great. I would Salesperson was very helpful and knowledgeable about the vehicles. Online price was lower than all others and the buying experience was great. I would recommend to other i know. More

Efficient and Friendly I knew what I wanted and called several dealers and visited a few also. I was most impressed by Nick at Ben Davis Ford. He doesn't mess around. He got I knew what I wanted and called several dealers and visited a few also. I was most impressed by Nick at Ben Davis Ford. He doesn't mess around. He got right on it and found my perfect 2017 Escape-had it there the next day. Everyone at the dealership was very friendly. Nick made the buying experience easy and pleasant. Afterward, he showed me all the features of my car and we had fun doing it. He is very knowledgeable about the product he sells, unlike other salesmen I had spoken to. I liked him because he doesn't have that "irritating sales rap" that makes one want to scream. He's just a regular, likable guy who's good at what he does! More

Great experience!!! Friendliest staff ever!! I hate buying cars, the thought of going to the dealership always makes me anxious. However, this was probably the most relaxed and enjoyable car buy I hate buying cars, the thought of going to the dealership always makes me anxious. However, this was probably the most relaxed and enjoyable car buying experience I have ever had. My salesperson was Steve and he was wonderful. He worked with me through text messages and e-mails so that when I came to the dealership, which was out of town, I knew exactly what I was going for. I would definitely recommend this dealership and I will go back for my next car purchase. More

Very dishonest and unprofessional A critter got into our Ford Escape that we bought at this dealership 13 months ago and broke the fan. We had the fan, insulation, a guard to put on ( A critter got into our Ford Escape that we bought at this dealership 13 months ago and broke the fan. We had the fan, insulation, a guard to put on (to prevent this from happening int he future), and a full clean out of the chewed insulation and dog food. Less than 48 hours later, the fan broke again and baby chipmunks started falling out into the cab of the vehicle!!!! They did not guarantee their work and we had to repay for all the work to be redone. They claimed another critter got in there (which by the way the rental sat in the same spot with no problems and don't forget the guard that they said they installed). They said there was NEW dog food in the fan. When I told them impossible because we picked up the dog food and now fed the dogs in the house, they changed their story and said it was insulation. However, no further insulation showed chew marks. Didn't matter, they recharged us for entire new service. Then they charged us $68 for new insulation and never installed the insulation!!!! I pointed this out to them and we took pictures and they said they kept it off (even after we told them to put it on) so the critter would have nothing to chew on HOWEVER refused to take it off our invoice or reimburse us. We actually took it to another Ford Dealership to verify the part was not there that was on our invoice and they CONFIRMED it was not there. In conclusion, we got dishonestly charged for a part that was not installed and they did not clean out the car on the first visit as we were charged for. In our opinion, Travis, the service manager, was extremely sarcastic and very difficult to work with changing his stories/lying. We bought our vehicle here. We would of continued to service it here and my husband was even in the market for a new truck. So for a $68 part that was not installed and a $600 - $700 re-charge for the 2nd visit, you lost a truck sale and future service sales on the vehicles. Stay away from this service department! More

Great experience for a used car We were in need a of a inexpensive used vehicle for our college bound son. Logan Kimmell spent a great amount of time helping us to look at every opin We were in need a of a inexpensive used vehicle for our college bound son. Logan Kimmell spent a great amount of time helping us to look at every opinion available to make this happen. We drove away completely satisfied and now we have a salesman we can trust with our future purchases. Thanks Logan! More