Ben Davis Ford, Inc.

Misdiagnosed problem then refused to honor warranty Before the 6 year 60,000 mile Factory powertrain warranty was up our 2013 Ford Fusion developed a noisy rear wheel bearing. At first when we called a Before the 6 year 60,000 mile Factory powertrain warranty was up our 2013 Ford Fusion developed a noisy rear wheel bearing. At first when we called about it they tried to avoid replacing it by saying it wasn’t covered under the powertrain warranty. After showing them where it specifically said wheel bearings were covered in the warranty they agreed to look at it. After looking at the car they claimed the noise was from our tires and charged us $89.95 for the diagnosis. I don’t believe they did any work to prove this but merely did a visual inspection. At the time I was skeptical, but I had no way to disprove their theory on the spot. I thought I’ll jump through the hoops and show it isn’t the tires and they will eventually repair it under warranty as I made the original complaint before the warranty was up. After replacing the tires with no change to the noise I returned the car to the dealership expecting them to replace the still noisy wheel bearing. I was shocked when they stuck to their original claim the original problem was still the tires and that it now over the couple of weeks while I was doing their diagnosis work for them it had magically developed a new bearing noise that sounded exactly like what they claimed to be tire noise previously. As the car was now slightly over 60,000 miles they refused to replace it under warranty but did give me a quote for $361.83 to replace the noisy wheel bearing. At this point I thought surely Ford will stand behind their warranty and make sure this gets taken care. My attorney and myself have repeatedly tried to work through the Ford customer service to get them to assist me. All they would do is refer me back to the Ben Davis which had already refused to admit their mistake or correct the problem. When the bearing was replaced elsewhere the noise was instantly gone. Update - In case anyone ever reads this far. Eventually (after a couple of months) Ford Motor Company did respond and referred it to law office that handles their warranty disputes. They settled with us for an amount that more than if they had just repaired it as they should have in the first place. More

Great Sales Experiance I purchased my first truck from John Mohre in 1989 and myself and my family have purchased several since. John is always honest and will get the best I purchased my first truck from John Mohre in 1989 and myself and my family have purchased several since. John is always honest and will get the best deal he can for you. More

Happy New Customer Thanks to Zack, Larry and Mark for helping us purchase our Mustang. It's nice to deal with a knowledgeable and courteous team like you. Thanks to Zack, Larry and Mark for helping us purchase our Mustang. It's nice to deal with a knowledgeable and courteous team like you. More

First Time Buyer My experience over at Ben Davis was incredible! So happy I ended up going to them. Mike was outstanding to work with and even called to follow up and My experience over at Ben Davis was incredible! So happy I ended up going to them. Mike was outstanding to work with and even called to follow up and see how I was liking the car. The other employees were super friendly and professional. I would highly recommend this dealership! More

Ford Purchase I would recommend this dealership. Tom was honest and offered me ALL available rebates. Some dealers won't offer unless you ask about certain rebates. I would recommend this dealership. Tom was honest and offered me ALL available rebates. Some dealers won't offer unless you ask about certain rebates. But I would make sure to tell friends to not feel pressured into warranty contracts or extensions. Zack was good to work with. Not high pressure. More

Truck Lease Great communication and professionalism! No high pressure sales, great follow up. Started the process a year ago drove and took home 3 different vehi Great communication and professionalism! No high pressure sales, great follow up. Started the process a year ago drove and took home 3 different vehicles, never high pressure. Mike and Tom 1st concern was if it was right for us, timing is everything and they understand that. More

Happy Customers! Our experience at Ben Davis was amazing! Every employee we had the pleasure of dealing with was wonderful. We would highly recommend doing business he Our experience at Ben Davis was amazing! Every employee we had the pleasure of dealing with was wonderful. We would highly recommend doing business here. More

Amazing :) John Mohre took such great care of me! He wanted to find me a good car and a deal and I’m the end, I got both! All staff were friendly, knowledgeable John Mohre took such great care of me! He wanted to find me a good car and a deal and I’m the end, I got both! All staff were friendly, knowledgeable and helpful! Love my new car :) More

Look no further My experience with Zack and the Ben Davis was nothing short of amazing. Great service, friendly and took the time to listen to my needs. My experience with Zack and the Ben Davis was nothing short of amazing. Great service, friendly and took the time to listen to my needs. More

Love my experience purchasing my new Ford Escape Titanium! John Mohre was knowledgeable, helpful, and showed remarkable patience while helping me choose my new vehicle. I knew I wanted an Escape. My Son-in-la John Mohre was knowledgeable, helpful, and showed remarkable patience while helping me choose my new vehicle. I knew I wanted an Escape. My Son-in-law recommended I see John. As he has sold several vehicles to my son-in-law over the years. More