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Ben Davis Chevrolet Buick - Service Center
Auburn, IN
123 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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123 Reviews of Ben Davis Chevrolet Buick - Service Center
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April 15, 2020
quick and cordial Please correct my first name to "Wesley". Mike was pleasant and professional when he game me the bad news that my car was sick. Excellent quick Please correct my first name to "Wesley". Mike was pleasant and professional when he game me the bad news that my car was sick. Excellent quick service, thank you More
by digger7495
Verified CustomerEmployees Worked With
April 10, 2020
Oil change & tire rotation As always, even with the magnitude of this pandemic, Ben Davis continues to come through with pretty amazing & efficient customer service. Keep up th As always, even with the magnitude of this pandemic, Ben Davis continues to come through with pretty amazing & efficient customer service. Keep up the good work!! More
by chadkelham
March 17, 2020
The body shop was excellent. The Service Department was The body shop was excellent. The Service Department was horrible - examples: ~ First interaction: When I explained to Mike that it had a sligh The body shop was excellent. The Service Department was horrible - examples: ~ First interaction: When I explained to Mike that it had a slight transmission leak and I wanted it looked into while the vehicle was under warranty, he argued with me and said that it wouldn't be covered by the warranty. ~ The servicing of our vehicle was not prioritized - Mike told me "we'll work on it in between other vehicles"- and it took almost 2 weeks for the leak to be fixed. ~ After several calls (every few days) and being told that they hadn't looked at the vehicle yet, I finally found out that they had confirmed the transmission leak and that the repair was under warranty. Mike had not bothered to contact me himself. On top of this, when we started the vehicle after it was returned there were two Service warnings - "Service forward collision system" and "Service Adaptive Cruise Control". We had to bring the vehicle back to Ben Davis to have these corrected! I found out later Ben Davis has the nickname "Bend Over Davis" and I understand why. We will not return - for vehicle service or when we need to replace our vehicles. More
by SUSANNEBOLIN67
March 16, 2020
Had my car in for a 30,000 mile tune up. The service staff is always courteous and accommodating. Gave me a loaner since I had a late appointment. staff is always courteous and accommodating. Gave me a loaner since I had a late appointment. More
by glbryant
Employees Worked With
January 20, 2020
Absolutely had the worst experience today, took my car in to get looked at thinking I would be okay because I bought the extended warranty when I purchased the vehicle in 2018. Was told when I bought the veh to get looked at thinking I would be okay because I bought the extended warranty when I purchased the vehicle in 2018. Was told when I bought the vehicle that the extended warranty would last the length of me owning/paying on the vehicle. Come to find out I was blatantly lied to and the warranty only lasted to 75,000 miles. Do not be taken by these people and do your own research before buying with them. They clearly didn’t care about their dishonesty and never take them at there word. Also wanted to charge $533.00 for a part that can be bought online for $103.00! I’m so tired of dealerships and will never buy from them again! More
by jrvanengelen
Employees Worked With
August 19, 2017
Unprofessional Phone Conversation Employee was very unknowledgable and unprofessional over the phone. They were unable to assist with server call inquires and failed to ever call back Employee was very unknowledgable and unprofessional over the phone. They were unable to assist with server call inquires and failed to ever call back to follow up on service call questions. More
by Unsatisfied
Employees Worked With
Summer Van Horn
July 18, 2017
It was very nice. Jill, Beau, Josh, and Jonathan all made me feel like family. Thank you for letting me think about it before I decided. Although I miss my 2009 Chevy S Jill, Beau, Josh, and Jonathan all made me feel like family. Thank you for letting me think about it before I decided. Although I miss my 2009 Chevy Silverado, this 2015 Chevy Equinox is beginning to grow on me. Thank you again, Kimberly D Roop More
by Kimberly Roop
Employees Worked With
Other Employees :
Jill Harris, Johnathan Driscoll, Joshua Allen, Beau Strack
September 23, 2015
Love my car! We were very pleased with everyone we encountered! I appreciated the follow up from Heather making sure we were satisfied with our purchase and servic We were very pleased with everyone we encountered! I appreciated the follow up from Heather making sure we were satisfied with our purchase and service department. I would buy another car here! More
by Jo P.
September 21, 2015
Good Service We always have excellent customer and vehicle at Ben Davis. We have been customers for many years. Appreciate all of the people who work there. We always have excellent customer and vehicle at Ben Davis. We have been customers for many years. Appreciate all of the people who work there. More
by longtimecustomer
Employees Worked With
September 21, 2015
Oil change and tir rotation I would like to have seen the actual tire pressure and lug nut torque written on the service report instead of just checking the boxes. I would like to have seen the actual tire pressure and lug nut torque written on the service report instead of just checking the boxes. More
by Transit Man
Employees Worked With
