Ben Davis Chevrolet Buick

My wife and I purchased a used vehicle, trading in a car. We purchased the vehicle on a Wednesday, we already had the final payment for our car scheduled on Friday. We were told that we needed to pay Ben Dav We purchased the vehicle on a Wednesday, we already had the final payment for our car scheduled on Friday. We were told that we needed to pay Ben Davis the $376.67 and cancel the payment to the bank, so the title would go to Ben Davis. I then paid the $376.67 to Ben Davis on the spot and we purchased the used vehicle. We then called the bank and tried to cancel the payment on Thursday. We were told the payment was pending and couldn’t be canceled. I then called and talked to the gentleman in the finance department and he said to just bring in the title when we got it and they would cut us a check for $376.67. On the following Friday we receive the title. I promptly called the finance department and talked with Ryan. Who of course had no idea what I was talking about and was not very friendly. He then told me that he would try to have a check for me on Saturday and would call me. He then called me on Saturday at 9am and told me he didn’t have a check but would call me on Monday. On Monday Ryan called me and told me that they couldn’t give me the money that he talked to the bank and we had to get the money from them. I promptly called the bank and was told the complete opposite story. I then called Ryan back and the again, not very friendly told me that “they would do the leg work” as if he was doing me a favor, and that he would call me back the next day. Of course there was no call. So Wednesday I drove to Ben Davids and dropped off the title. I told my entire story to a gentalman there who told me that Thomas Hirchak would call me the next day and they would have a check in the mail. And as you have guessed Thomas never called… So I have been lied to multiple times. I have been given the run around. I have been treated poorly and Ben Davis still owes me $376.67, which they have owed me now for 15 days. More

I had the front end aligned on my vehicle. A short time later I noticed extreme wear on the outside edged of both new front tires. I took my vehicle to another shop which showed me that the caster and cam later I noticed extreme wear on the outside edged of both new front tires. I took my vehicle to another shop which showed me that the caster and camber adjustments had never been changed. The vehicle was never aligned. I was charged $100 for nothing. This was a vehicle that I had purchased new from Ben Davis Chevrolet. I will never return to Ben Davis Chevorlet and have advised others to do the same. I have stopped 3 new car sales and advised others to avoid Ben Davis Service Department. More

Have used this dealership for years. Purchased several vehicles there. Had a problem with one, no one seemed to listen to what I said. One afternoon took the vehicle in for an oil change, the guy asked i vehicles there. Had a problem with one, no one seemed to listen to what I said. One afternoon took the vehicle in for an oil change, the guy asked is there anything else I can do for you today, I said tell me what the noise is. Told him to take the vehicle for a drive. He heard the noise before he got it off the lot and had the problem figured out when we got back to get the vehicle picked up. Sometimes you just have to talk to the right person. Would recommend this dealer to others. More

outstanding customer care .....you feel like one of the family ...everyone smiles and makes you feel welcome !!!! Great place to buy and the service after the sale is the best i have experienced from any family ...everyone smiles and makes you feel welcome !!!! Great place to buy and the service after the sale is the best i have experienced from any New Car Dealer !!!!! More

Always a great experience ...worth the drive from Fort Wayne to Auburn ...everyone is friendly and their pricing is reasonable ...we send all our friends there Wayne to Auburn ...everyone is friendly and their pricing is reasonable ...we send all our friends there More

Great experience. I bought a new Silverado recently and the staff was great. No one was pressuring me into buying any financing packages or any particular vehicle. I was slow in making my decision and they the staff was great. No one was pressuring me into buying any financing packages or any particular vehicle. I was slow in making my decision and they made sure I was comfortable before committing to a 2011 loaded Silverado. Service bay is very nice, pull in and drop your car off, no smelling like oil or gas, where you leave your car is completely separate from the work which is a huge improvement over other dealers for me. Can't be happier with this dealership, they've gone out of their way to make me a satisfied customer and I'll definitely be back. More

Sales staff good. Quality of service very poor. Too many mistakes on service shows thay are pretty incompetent in the service area. Even the simple things that have been done for me have been handled many mistakes on service shows thay are pretty incompetent in the service area. Even the simple things that have been done for me have been handled ineptly. "Bend Over Davis" is the local descripter of their service dept. The service dept assumes the customer is uneducated and are to be taken advantage of. If more customers would actually check the work Ben Davis was supposed to do correctly they might find out they did not get the work as promised or they did it incorrectly. When questions or comments are sent to the service dept, they go unanswered. They do not care about the customer so I will no longer have my car serviced there. More