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Ben Davis Chevrolet Buick
Auburn, IN
1,409 Reviews
Ben Davis Chevrolet has been serving the Northeast Indiana Region for over 30 years with a strong commitment to community and to great service. We encourage you to browse our inventory where you will find unbeatable values, service and selection. Ben Davis, an Indiana Chevrolet dealer, has below market pricing and will not be undersold. Take a look at what we have to offer because at Ben Davis you will always find a price worth driving for!
Ben Davis Chevrolet in Auburn, IN is proud to be a great alternative when you are looking for a Fort Wayne Chevrolet or dealership. We have a great selection of new and used Chevrolet cars, trucks and SUVs for you to choose from like the Cruze, Silverado and Equinox. We also want you to follow up with us for any service or parts requests you may have. If you are in or around the Auburn, Kendallville, Fort Wayne area and are looking for a dealership to give you the best customer service, look no further than Ben Davis Chevrolet. We are your Indiana Chevrolet dealer in Auburn, IN!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 6:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:30 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:30 AM - 12:00 PM
Sunday Closed
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Showing 1,409 reviews
April 14, 2015
Great car-so far John Conklin did a fine job showing me and letting me drive this 2008 Buick Lucerne with 29,000 miles.The car was detailed and looked brand new.I have John Conklin did a fine job showing me and letting me drive this 2008 Buick Lucerne with 29,000 miles.The car was detailed and looked brand new.I have not used it alot although on a trip to Cary, N.C. and she ran like a charm. Problems encountered: When I 1st called,I mentioned if there were 2 sets of key( to me this meant a key and remote) and told yes.When I picked up the car, I was told they could only find 1 key with no remote and I could order same from GM.It cost me $236 for 1 key and 2 remotes.I should add that when we drove to another building to sign the purchasing order, I try'd to open the car with my remote for my other Buick as in same pocket and John said I only hade key.I said no problem as I'll have the remote for this new car soon.John said nothing about only 1 key. During my signing of the papers Jeff Beam was less than for forthright about the warrantee and confusing to the point I almost ended up with a $3000 payment I neither wanted nor needed as my current 2008 Buick has 150,000 miles on it and may have $1000 in repairs, etc put into it.More importantly, I wanted to pay via VISA until my IRA put the money in my checking account so I could get the points.John said you folks would only accept $3000 but that ALLY, who they choose to use as they would not charge a fee, would accept my VISA-not true as they will not and the bank who has Western Union advised me even if I did the VISA would consider this as an advance and charge me 25% interest. So much for integrity.Now I must admit I am wondering what else I was not informed of about the car but we shall see. In any case, under the circumstances, I could not see myself recommending your dealership to others and have the same problems or others and then blame me. More
by Mr Ambivalent
April 14, 2015
Hassle Free Car Buying One of the reasons I waited to get a new car was I did not want to go through the process of dealing with pushy sales people. I always felt that the One of the reasons I waited to get a new car was I did not want to go through the process of dealing with pushy sales people. I always felt that the were overbearing and insulting. This was NOT the case at Ben Davis Ford. I spoke with Shane on the phone a few times before making a trip to the dealership. I appreciated several things about the way Shane conducted business. One, he was never pushy or tried to sell me a different, more expensive model then I was looking for. In short, he listened to what I wanted. Second, as a married woman, I often get pushed aside and dealers want to talk just to my husband. This never happened at this dealership. They dealt with me through the entire process which was much appreciated. Third, I appreciated that he did not fake his way through the answers to my questions. If he didn't know the answer, he was upfront about it and promptly called back with an answer. Overall, he was very courteous and made this a very hassle free car buying experience. I also appreciated that our Sales Manager dealt with us from the beginning, instead of having our salesman go back and forth trying to make a deal. Before coming to Ben Davis, I spoke with another Ford dealership that was not willing to give us much for our trade in. Our sales manager, Tom, did a great job assessing our trade in and give us the value we wanted out of it. We were able to come to a compromise on the price without having to walk away. Like I said this was a hassle free experience from beginning to end. I can not thank them enough for the great experience. I will definitely be a return customer in the future. More
by Christina
Employees Worked With
April 07, 2015
Was a pleasure doing business with this dealership Jeremy was a very down to earth and very courteous sales person. This particular day was a very busy one for him, and he had to stay past his normal w Jeremy was a very down to earth and very courteous sales person. This particular day was a very busy one for him, and he had to stay past his normal working hours to accommodate my wife and I, he also called us to confirm our appointment to get our CD player looked at. I do not remember the gentleman who drew up to paper work, he also was very thorough, and friendly. Was a pleasure doing business with the dealership. Julie and Larry Clingenpeel More
by georgieboy
April 07, 2015
New Car Purchase Normally, when purchasing a new car, I would rather perform a root canal on myself. However, Jeremy Whitehead made it a pleasant experience. He was Normally, when purchasing a new car, I would rather perform a root canal on myself. However, Jeremy Whitehead made it a pleasant experience. He was friendly & courteous and patient. He answered questions I had and asked for assistance on those he could not. More
by Hoss
April 04, 2015
Purchase Ford Edge Everyone the dealership was easy to work with. John Mohre did anexcellent job of taking care of us. They were to meet all the requirements I had what Everyone the dealership was easy to work with. John Mohre did anexcellent job of taking care of us. They were to meet all the requirements I had what we walked into the dealership. More
by ccjones95
Employees Worked With
April 04, 2015
Good vehcile selection and deal experince - poor collection Keegan was a really nice guy, very helpful, great guy, the price and the time it took to get a good price were excellent,. Keegan did a wonderful Keegan was a really nice guy, very helpful, great guy, the price and the time it took to get a good price were excellent,. Keegan did a wonderful job and was very patient. The vehicle presentation to us on collection was excellent.. Hats off to Keegan! The disappointment was during collection. I had expressed earlier in the day that I needed to be in and out. I arranged to be there at 5.00pm, and was told the process should take around 30 mins, initially I arrived at the Ford office, then I was moved to thee GM sales area to close out on the finance side. At 5.20 I was still sitting in the GM Chevy sales area, waiting to be attended by one of the finance guys. At 6.50 I was still there. My activities and meetings planned for the evening had to be cancelled on the fly, this created a huge inconvenience. Indeed, my wife had told be I should have walked! Once the finance guy did finally see me at around 7.00, it took around 20 minutes. I was given multiple excuses! "it was then end of the month", "there should have been three finance people but there were only 2". The big issue I have is, what I observed: The manager in the office, spent all his time in his office, with various sales people wandering in, wandering out, appeared to be doing nothing to manage what was happening on the floor, he did not appear to consider any of the customers that were waiting or attended to them. It appeared he was socializing rather the managing.. I was sat opposite his office, When Keegan, at my request, invited the manager to come and speak to me. At this point I was surprised, I have been sat there for an hour and 20 minutes, watching the goings on, and until he introduced himself, I would never have even guessed that he was the manager. I received what amounted in my opinion to nothing but excuses from him - this then made me angry - because of what I had observed for the previous hour and 20 minutes - gave me the impression that he had not been managing anything, and just letting others (the finance guys) - do all the running around. In contrast, the manager on the Ford sales floor, the previous Saturday when we chose the car was attentive, speaking to his staff and customers, and always looking for assurance that customers needs were met and letting us know what was happening. He appeared engaged and managing activities. Whilst we were there a lot longer than we expected, we were attended to and we knew what was happening, Sorry, but this led to a big disappointment. Probably my worst experience to date in buying a car. I would not pretend to be an expert in how to run a dealership, But I have purchased many new cars over years and have been in the Automotive Industry for most of my career. Here is suggestion: In a sales area, then minute that a salesman or sales manager appear to be at working for themselves, and not for their customers, this instantly sends a negative impression to customers - indeed as a customer - I would not want to be there. When a business has an routine busy period (e.g. end of month event) - a good business will plan for it. Knowing that the finance part can be as short as 20 to 30 minutes, there is a lot that I think you could do: 1. Knowing that a customer will be there at a particular time, preparing and planning the paperwork up front. 2. Taking the pressure of the finance guy, by having someone else talk through the process, and some of the less sensitive documents before hand. 3. Having the sales team walk the customer through vehicle inspection and features, (one of the reasons I think I was kept waiting was because the finance guys seemed to be doing this with other customers) 4. Create the right impression - don't allow the staff to congregate in offices, appearing to socialize, when people are waiting. This creates the impression that the customer is not important, and upsets people. 5. Ensure management manage the process. I have been in dealerships in the past where everything is focused on the customer and everything is open to the customer, for example, I have seen (and was impressed by), during a previous experience by: A planning board in the customer area to manage sales etc. on it the manager on duty was listed, and it was clear who and where he/she was. For purchase, cars where listed on a board, their salesman, the appointment time, who they needed to see, the car keys, where the car was. You walk in and are given the impression the dealership is waiting for you, not the customer waiting for the dealership. I am sorry to have for the negative review , but hope you can use this to improve future customer experience. More
by Des
Employees Worked With
Note, I bought a ford, but ford is not listed
April 03, 2015
Milleman Experience Everyone was pleasing to work with, Jeremy W. was exceptional in showing the truck to us. and well versed in the presentation and showing us the optio Everyone was pleasing to work with, Jeremy W. was exceptional in showing the truck to us. and well versed in the presentation and showing us the options when we picked it up. Nice young man. BTW you need to add FORD to the Vehicle Brand Purchased or Considered dropdown More
by jimmie
Employees Worked With
Beau Strack
April 03, 2015
good selection of budget vehicles I was in the market for a budget vehicle and they had many options in my price range where most dealerships won't even talk to you. I was in the market for a budget vehicle and they had many options in my price range where most dealerships won't even talk to you. More
by burton
Employees Worked With
Mark Harris, Johnathan Driscoll
April 03, 2015
Always friendly and fast service. When coming in for service, they greet you inside out of the weather. Service is done in a timely manner, and my car is always sparkling clean when l When coming in for service, they greet you inside out of the weather. Service is done in a timely manner, and my car is always sparkling clean when leaving. More
by Annette
Employees Worked With
Randy Staley
April 02, 2015
Probably the best car buying experience from a dealer Jill was very attentive to our needs, as was you quoting manager. He gave me a good deal. The most memorable person would be your finance manager who Jill was very attentive to our needs, as was you quoting manager. He gave me a good deal. The most memorable person would be your finance manager who handled our paperwork. He was hilarious and made the whole process enjoyable. This may be the first time I did not feel pressured and it took about 45 minutes from the time I arrived to leaving with my vehicle. This has always taken 1.5 to 2 hours prior to this. More
by barohar
Employees Worked With
Jill Harris
