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Bellingham Ford Lincoln - Service Center

Bellingham, WA

4.0
738 Reviews

738 Reviews of Bellingham Ford Lincoln - Service Center

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August 07, 2021

Was told that there wasn't anything they could do to fix my a/c issue and that the fan not blowing was "normal". They suggested I recharge my a/c, but when I pressed the service manager said it won't actual More

by Ec
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Samanatha Eisen
Aug 09, 2021 -

Bellingham Ford Lincoln responded

Ec, Please let me apologize for how you were treated on your last service visit. I can promise you that we are working through some changes to eliminate these types of issues here. I hope that you would please contact me personally so I can refund you the the $160.00 on our invoice and pay for the repairs you had to spend at the local a/c shop. My name is Gary Schuler and my direct line is 369-392-7105. I am looking forward to speaking with you. Thank you, Gary

Aug 30, 2021 -

Ec responded

Gary, I tried calling a few times and am getting a message saying the call can't be completed. Is there a different number I can try to reach you at? Thank you for working towards making this better.

Aug 30, 2021 -

Bellingham Ford Lincoln responded

Ec, I am sorry, i just saw my message and I fat-fingered the #. It's actually 360-392-7105. Please give me a call. Thank you, Gary

August 06, 2021

Excellent people. Excellent work! We are always impressed by their ability to identify and solve problems. And we are thankful for the clear support and communication. More

by mathkins12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Carrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephen Christiansen
Aug 09, 2021 -

Bellingham Ford Lincoln responded

mathkins12, Thank you for the kind words and 5 STAR Review. Thank for allowing us to take care of you.

August 06, 2021

Steven Miller was great to work with. He is kind and helpful. The repair was finished as promised and looks great. It is always stressful to be involved in a collision but I am very happy with the outc More

by ecogeek4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2021 -

Bellingham Ford Lincoln responded

ecogeek4, Thank you for the kind words and Steven does an excellent job for us with everyone. It is stressful after an accident and we are glad that you allowed us to take care of you. Thank you for the 5 STAR Review

August 05, 2021

Process was smooth from the time I walked in about 2:50 to when the lube & oil was completed @ 4pm. Paperwork was simple at both ends. I used my points for the service. More

by Chesterbee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie James-Silva
Aug 05, 2021 -

Bellingham Ford Lincoln responded

Chesterbee, Thank you for your 5 STAR Review and we appreciate your patronage. Thanks again...

August 05, 2021

It seems really, really busy. Makes me a little worried about the quality of work but have had no problems. Everyone was helpful. Customer Service and Friendliness seemed to be impacted by being very busy. More

by Teri Regan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Christiansen
Aug 06, 2021 -

Bellingham Ford Lincoln responded

Teri, Thank you for the kind words and you are right, we have been a little busy as we reorganized a bit. I truly believe you will find us less hurried at write-up on your next visit.

August 04, 2021

Quality of work was great. Communicating with the service department and scheduling was terrible. Took 1.5 weeks to reach anybody after numerous voicemails and many attempts calling. David has always been go More

by ACCOUNTING5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Charlie James-Silva
Aug 04, 2021 -

Bellingham Ford Lincoln responded

ACCOUNTING5, I apologize for the poor service you received on your last visit. While we missed David, it should not have been so difficult to do business here. My name is Gary Schuler and I would appreciate it if you would reach out to me on my direct line, (360) 392-7105 so we can try to make this right. Thank you, Gary

August 03, 2021

Really excellent service. They make you feel like you are family. I highly recommend them. Charley, Sam and all the service people are super helpful. First Class Service More

by schuleronro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Christiansen, Charlie James-Silva, Samanatha Eisen, Cole Miller
Aug 03, 2021 -

Bellingham Ford Lincoln responded

Thank you for the 5 STAR Review. We appreciate you doing business with us!

Aug 04, 2021 -

schuleronro responded

You bet!

July 31, 2021

Gary was a pleasure to work with, everything went smoothly. The detail crew did an awesome job, my car looks fantastic. Thank you for the excellent and timely service. Carol Richwagen More

by richwagen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Schuler
Aug 02, 2021 -

Bellingham Ford Lincoln responded

Carol, Thank you for giving us a second chance to make things right. It was our pleasure to provide the detail and you are not kidding, your car looks brand new!! Gary

July 31, 2021

Late to start. No verbal explanation as to what was done or needed to be done.Shoes were wet inside vehicle after complimentary wash. I am happy that there is no oil leaks. More

by DRCHRISCARLSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
dont have a clue who worked on vehicle
July 31, 2021

Very courteous and knowledgeable service. Helpful advice on trailer connections and considerations. Thank you. X x x x x x x x x x x More

by Chris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2021 -

Bellingham Ford Lincoln responded

Chris, Thank you for the kind words and 5 STAR Review. We appreciate you and look forward to your next visit.

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