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Bellingham Ford Lincoln - Service Center

Bellingham, WA

4.0
738 Reviews

738 Reviews of Bellingham Ford Lincoln - Service Center

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August 12, 2021

The factory-trained technicians really know their stuff! Always satisfied with their work. found service drive clogged. Wish Alski was still there in the service drive! More

by alsko
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Quakenbush, Ellie Miller
Aug 12, 2021 -

Bellingham Ford Lincoln responded

alsko, Thank you for the 5 STAR Review. We love our technicians too and they really make a difference. We appreciate your continued patronage and look forward to taking care of you down the road.

August 12, 2021

Excellent service and professional approach. Straight forward communication and timely completion. Very thorough in all aspects of customer service. Their rating app can be annoying. More

by Lparham
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Diehl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike in Service…5 Star, Scot Johnston
Aug 13, 2021 -

Bellingham Ford Lincoln responded

Lparham, Thank you for the 5 STAR Review. We appreciate your patronage.

August 12, 2021

The dealership was so awesome excellent.I purchased a The dealership was so awesome excellent. I purchased a pre owned that had been traded in. It wasn’t even a Ford. Thank you very much More

by HEVYWEATHER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Diehl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Barton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cindy Eno
Aug 13, 2021 -

Bellingham Ford Lincoln responded

HEVYWEATHER, Thank you for the kind words and the 5 STAR Review. It was our pleasure

August 11, 2021

I have been using this shop for 25+ years and always have an impeccable experience. The staff is very friendly, helpful if I request a ride instead of waiting. They’ve always taken wonderful care of our cars More

by CATHMUS1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lori Schwartz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephen Christiansen
Aug 11, 2021 -

Bellingham Ford Lincoln responded

cathmus1, Thank you for the kind words and 5 STAR Review! We appreciate your continued patronage and look forward to seeing you on your next visit in.

August 11, 2021

Sunroof works flawlessly now. Only complaint is that the first set of repair tracks came broken. I’m glad they listened to my direction and did not wash the truck last time it was in for service they put sc More

by claytonmatter
Recommend Dealer
Yes
Employees Worked With
Stephen Christiansen
Aug 11, 2021 -

Bellingham Ford Lincoln responded

claytonmatter, Thank you for the 5 STAR Review and we appreciate your patience and understanding on the repair tracks issue. I am sorry to hear about the scratches on your tailgate. If you could call me on my direct line, (360) 392-7105 I would like to set up an appointment to get your truck buffed out to see if we can remove them. My name is Gary Schuler and I am looking forward to your call.

Aug 12, 2021 -

claytonmatter responded

Thanks for the response Gary. I’ve Had the truck in to be buffed out. Didn’t correct the issue. Obviously they just waxed it out. Couple of washes later the scratches are exposed again. Minimum wage employees put out minimum effort. Learned my lesson. Request no wash on my 70k dollar truck any time I have to have service done. Let alone the door handle gaskets bulging out after the recall fix ( they had to do it twice) love the truck but Bellingham ford provides sub par services. I’m can change my review if you would like.

August 11, 2021

I schedule appointments for my oil changes and am almost always waiting for about two hours for my car to be ready...everyone is very nice, I just want to get in and out when I have an appointment! :) Also, More

by aalexand9094
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
No idea, no one introduced themselves
Aug 12, 2021 -

Bellingham Ford Lincoln responded

aalexand9094, I apologize for the long wait for servicing your vehicle. We are aware of the issue and are in the middle of overhauling the department and take care of this issue and many others. We appreciate your continued patronage and look forward to you having a much better experience on your next service visit. Please contact me directly at (360) 392-7105 and I will personally take care of you. Thank you, Gary Schuler

August 11, 2021

Got an appointment? Be ready for 2 days before they actually work on it. Better off going to small mechanic shop. Unorganized, no followup, expensive More

by Masterpaploo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Stephen Christiansen
Aug 12, 2021 -

Bellingham Ford Lincoln responded

Masterpaploo, Please let me apologize for the terrible service you received on your last visit. We are very aware of our shortcomings and are in the middle of a 2 month overhaul to correct the exact thing you talked about. I would really appreciate it if you would call me on my direct line, (360) 392-7105 so I can try to make this right. My name is Gary Schuler and I am the new director here. I am looking forward to your call. Thank you

August 10, 2021

Great job! The added bonus was having my car washed. Thank you so much for taking such great care of Ruby. Until next time, thank you. More

by jackandchele
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Christiansen
Aug 10, 2021 -

Bellingham Ford Lincoln responded

jackandchele, Thank you for the kind words and the 5 STAR Review. We appreciate you allowing us to take care of Ruby and she is welcome here anytime! We look forward to seeing you on your next service visit.

August 08, 2021

Steve Christenson was my service advisor. Even though I did not have an appointment he told me to bring my car in and it would be looked at. He added a recall that I did not know about and got my door lat More

by Mathur5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Schuler, Stephen Christiansen
Aug 09, 2021 -

Bellingham Ford Lincoln responded

Mathur5, Thank you for the kind words about Stephen and the 5 STAR Review. I can promise you that we are working on the phone issue and will have that under control before your next service visit. Thank you again.

August 07, 2021

Poor communication. They never once returned a phone call. I had to go into the shop if I wanted to speak with someone. I was originally quoted $1200 for labor for front and rear strut/shocks and alignm More

by tuc17050
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Samanatha Eisen
Aug 09, 2021 -

Bellingham Ford Lincoln responded

tuc17050, Please let me apologize for the change in price for your repair. We did have a labor rate increase, but all previous quotes are grandfathered in. Please contact me personally so I can process a refund for you here. My name is Gary Schuler and my direct line is 360-392-7105. I am looking forward to speaking with you.

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