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Bellingham Ford Lincoln - Service Center

Bellingham, WA

4.0
738 Reviews

738 Reviews of Bellingham Ford Lincoln - Service Center

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October 28, 2021

My service was done in a timely manner and the car was returned to them cleaned and washed More

by 9bgeorge
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katie Bruinsma
Nov 01, 2021 -

Bellingham Ford Lincoln responded

Thanks for taking the time to post such a great review!

October 25, 2021

The Vehicle Check Up Sheet was only partially completed. Battery check says immediate attention, but no one told me that when I picked up the car. I have a vibration at certain speeds. They rot More

by MSVCBIZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sabrina
Oct 25, 2021 -

Bellingham Ford Lincoln responded

MSVCBIZ, First, please let me apologize for the poor service you received here. Second, thank you for taking the time to write your review. I can promise you I will use it to help train our people. Third, I hope I can convince you to please call me on my direct line, (360) 392-7105 so I can have a chance to make this right. My name is Gary Schuler and I really want to help. Thank you.

October 25, 2021

The dealership does a good job on service and repairs, but communication could be improved. More

by epictalesintime
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ellie Miller
Oct 26, 2021 -

Bellingham Ford Lincoln responded

epictalesintime, Thank you for the kind words and for pointing out where we need to improve. I apologized for our current communication issues. We are all too aware that we are falling down here and and working to close the gap. I hope on your next visit that we will be much improved here. Thank you for taking the time to fill us in here.

October 25, 2021

Great service. Sometimes a long wait but they do a good job. Everyone is friendly. More

by pennyjwalker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samantha Monroe
Oct 26, 2021 -

Bellingham Ford Lincoln responded

penny, Thank you for taking the time to do the survey here. I am really happy that our staff was friendly and the work was performed properly but I need to apologize for the time delays. We are very aware here and are working every day to improve there as well as a few other areas we could be doing better... We appreciate your patronage and hope on your next visit that we are getting your vehicle back to you in an improved amount of time.

October 23, 2021

Scheduled appointment. 2 hrs 20 min wait time. Disappointed in service, wrote on the multipoint inspection sheet that the engine air filter needed to be replaced, then didn’t even tell me o More

by tankpj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Charlie James-Silva
Oct 25, 2021 -

Bellingham Ford Lincoln responded

tankpj, Thank you for taking the time to write your review. I promise you that we will use it in the training of our staff. I apologize for the extremely poor service. We missed on just about everything here. I would personally appreciate it if you could call me at your convenience. My name is Gary Schuler and my direct line is (360) 329-7195. Thank you.

October 23, 2021

The service was very poor. I would not recommend Bellingham Ford Lincoln. They did a recall on my car and when my car was returned back to me, it was not in the same condition I had left it. More

by Anonymous
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Samantha Monroe, Gary Schuler
Oct 25, 2021 -

Bellingham Ford Lincoln responded

I apologize for your poor service here. I would appreciate it if you could call me on my direct line, (360) 392-7105. My name is Gary Schuler and we would like to try and make this right. I look forward to hearing from you.

October 22, 2021

Both David & Samantha have always been kind & helpful to make sure thing's are always taken care of . More

by LSKYNERD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Carrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Samantha Monroe
Oct 22, 2021 -

LSKYNERD responded

Thank's for the great work & professionalism both David & Samantha

Oct 25, 2021 -

Bellingham Ford Lincoln responded

LSKYNERD, Thank you for acknowledging both David & Samantha and thank you for the 5 STAR Review. We are fortunate to have them and appreciate your business.

October 19, 2021

They pay attention to your input. They go above and beyond to get the job done right. More

by Desimouse
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Carrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charlie James-Silva, Robert Cunningham
Oct 25, 2021 -

Bellingham Ford Lincoln responded

Desimouse, Thank you for the kind words and for your review!

October 16, 2021

My truck was diagnosed with a faulty door lock accuator which had to be ordered. After 2 weeks I called and was told the part was not in. After 4 weeks I called again and the part was in. The parts person More

by GENESTERK
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
David Carrera
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2021 -

Bellingham Ford Lincoln responded

GENESTERK, First, let me apologize for the poor quality control you received on your repair. To give it back to you without making sure the repair was completed is unforgivable. Second, I am sorry for the delays you experienced in trying to get it taken care of too. As you can see, we are working on a lot of issues but we are gaining ground. I would appreciate it if you could give me a call at your convenience so I can try to make this right for you. My name is Gary Schuler and my direct line is (360) 392-7105. Thank you, Gary

October 15, 2021

David’s a good communicator and it seems the whole team there is paying attention to customer service. There are mistakes at times but they make it right. More

by Bobdillman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Carrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2021 -

Bellingham Ford Lincoln responded

Bob, Thank you for the kind words and understanding. David does a great job for both of us and was just promoted because of that. Thank you for the 5 STAR Review too.

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